Wanted a new carpet and bed so went to the local store at Alfreton, Derbyshire. First class service throughout and very fair prices quoted for our selected products On the day of delivery both carpet... See more
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After moving we purchased our upstairs carpets from the Alfreton store. We were met with polite, friendly, no nonsense advice. Fast delivery and a great team to lay the flooring. We have since be back... See more
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There is bumps under the carpet the size of a coin, quite annoying to step on its like they didn't check before laying it, its really ruined the finish especially as its on the stairs and landing so w... See more
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I am really impressed with the service I received both when they came and measured up and again when the carpet was fitted. Very friendly, helpful and efficient with customers and the price was less t... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
High Street, DE55 7HH, Alfreton, United Kingdom
- 01773 520335
4.5
Excellent
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Roma wood bed frame very bad quality …
Bought a wooden bed frame from the company. The fitters broke it while building it. Weeks later they came out to repair it but failed. Now after less than a year the bed is falling to pieces. Avoid.
September 3, 2023
Unprompted review
Reply from United Carpets & Beds - Alfreton
Hi Alison,
Thankyou for leaving us a review.
If you email the team at aftersales@unitedcarpets.net including your postcode and if possible your invoice number, the team will be able to escalate your complaint further.
Kind regards
The United team
Happy with the carpet
Happy with the carpet. Customer service from the shop and carpet fitter could have been better.
December 13, 2023
Unprompted review
Reply from United Carpets & Beds - Alfreton
Thanks for taking the time to leave us your feedback and for shopping with United Carpets. We pride ourselves on delivering great customer service at all stages of the buying process so if you have any additional feedback for us we would be glad to hear it. Please feel free to send any comments to aftersales@unitedcarpets.net
Excellent service quality carpet…
Excellent service quality carpet everyone that comes to my home comments on it .I love it I'll be back soon for another room to be done thankyou .
December 4, 2023
Unprompted review
Reply from United Carpets & Beds - Alfreton
Hi Marilyn,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you love your new carpet! We can't wait to assist you again with your new project.
All the best,
United Carpets & Beds Alfreton
Terrible experience
I ordered and paid for a matteress in the store that we tried out and found very soft, however on delivery we had the wrong matteress delivered. Delivery driver said we had been 'upgraded' and asked me for £20 cash for delivery, which we were not made aware of. The 'upgrade' was a matteress they were selling for £100 less than the one I wanted, and I found out that MY mattress wasnt in stock in the size i needed. A day later, they sent me a new matteress and took away the 'upgrade'. The new mattress was aparently the one i bought that they had 'found' in stock, despite being told by 2 people a double size was not in stock a day previously. However on recieving it, it was not soft at all, and 8 year old son called it, a slab of concrete. I called the store, who wouldnt help and waited 4 days for a manager. The manager spoke with an unkind attitude and firmly refused to refund and told me i had bought it, and had to keep it. I phoned head office, and was told they couldnt override the stores decision. In future i will stick with companies who offer the sleep guarentee. I was so disapointed to have no customer support and have wasted my money.
November 1, 2023
Unprompted review
Reply from United Carpets & Beds - Alfreton
Hi Sarah,
Thankyou for taking the time to leave us a review.
We are sorry to hear that your experience wasn't up to our usual high standard, however we quickly was able to deliver you the mattress that you ordered.
The mattress that you ordered was an ex-display mattress that was heavily discounted however after speaking to the store I am aware that as a good will gesture we discounted the mattress further.
I have passed your comments onto the store management for review.
Once again thankyou for leaving us a review and we hope to assist you again soon.
The United Team
The fitter was superb
The fitter was superb. He kept my appointment despite being delayed in a previous one and not getting started until late PM.
Happy with products.
November 15, 2023
Unprompted review
Reply from United Carpets & Beds - Alfreton
Hi Mark,
Thankyou for leaving us a 5 star review. We are delighted that you are happy with your new flooring and had a great fitting experience despite unexpected delays.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Alfreton
Carl from Hartley did an amazing job…
Carl from Hartley did an amazing job with the liver room flooring and bedroom carpet great service thanks
October 19, 2023
Unprompted review
Reply from United Carpets & Beds - Alfreton
Hi,
Thanks for leaving us a review! We are delighted to be able to assist you with your new living room and bedroom carpet.
We look forward to seeing you soon.
All the best,
United Carpets & Beds Hartley Road
The best carpet fitter Simon
Had our flooring laid on July 6th by Simon from United Carpets from start to finish he was brilliant his craftsmanship was the best we have ever had he was friendly and he did every room to perfection I would highly recommend him and if we need any new flooring we would have him again so thanks Simon you did a brilliant job
July 6, 2023
Unprompted review
Reply from United Carpets & Beds - Alfreton
Hi Wendy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The service and fitting were great WHAT…
The service and fitting were great WHAT WAS NOT SO GOOD WAS THE TEXT AT 2 IN THE MORNING ASKING ME FOR THE REVIEW
May 6, 2023
Unprompted review
Reply from United Carpets & Beds - Alfreton
Hi vicki
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
I am so sorry you have received a txt message in the early hours of the morning, thank you for bringing this to our attention we will look into this to ensure this does not happen again.
Please accept our sincere apologies for the inconvenience this may have caused.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service great lads who fitted…
Excellent service great lads who fitted a lovely carpet so pleased with the result.
February 16, 2023
Unprompted review
Reply from United Carpets & Beds - Alfreton
Hi Kathryn
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Alfreton store. Poor customer service
I had my carpet from Alfreton store Derby and paid for fitting also. This was 4 weeks ago and i still have not had my joining bar/strip installed so now my carpet is getting ripples in it which will not last when being hoovered. I have scheduled the bar to be installed 3 times and it still isn't done. Poor customer service.
November 18, 2022
Unprompted review
Reply from United Carpets & Beds - Alfreton
Good afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Really happy with our new carpet
Really happy with our new carpet.
Salesman and carpet layers were all very helpful, pleasant and polite.
Will be using the company again.
September 16, 2022
Unprompted review
Reply from United Carpets & Beds - Alfreton
Hi June,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Book for wasting my time.
I had to put one star because zero stars wasn’t allowed. I book in nearly two weeks ago to have my whole house measured for new carpets. Battlers traffic to get home on time for a appointment at 14.30 to be told when I rang them that they don’t measure after 14.00 why did your shop book it in then for 14.30 then. Safe to say they won’t be fitting my carpet. We’ll that’s 8 rooms and two staircases less work for you to fit.
October 4, 2022
Unprompted review
Reply from United Carpets & Beds - Alfreton
Good Afternoon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Poorly fitted flooring
Had my flooring fitted for 6/7 months and only just got round to decorating, as I am decorating I’m noticing small problems with the flooring, it’s coming up in places, it’s not been sealed correctly and the sealant is coming off, some places the flooring looks like it’s been ripped and looks very tatty. My carpet has not been properly fitted and neither has my flooring, very disappointed
February 17, 2022
Unprompted review
Reply from United Carpets & Beds - Alfreton
Good Evening,
Thank you for your recent order and feedback.
We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
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