Chris as always was very professional. He helped us to choose the right carpet as he know what we like and the quality we go for. It was a very simple process and made easy as he has a great personali... See more
Company replied
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Matt from Boston store has been brilliant over the years he recently came to measure up our bathroom and explained the best options we then went into the store and he gave his expertise and helped pic... See more
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From the moment we entered the store in Boston, Lincolnshire, all staff were welcoming and super friendly. CHRIS looked after us, utterly helpful, professional and excellent sense of humour whilst do... See more
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We were very happy with the sales team and the fact they would hold the carpets and flooring until we were ready as we were renovating. We had most carpets fitted in one day and as the hall still need... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
45 Main Ridge East, PE21 6ST, Boston, United Kingdom
- 01205 358700
4.6
Excellent
337 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
They fitted my Lino in kitchen and…
They fitted my Lino in kitchen and bathroom the fellas were lovely and polite and same goes for the staff who sold me the Lino A1 company
May 1, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Jennifer,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with our independent fitters able to deliver a professional service as well as the in-store team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
We were given time to make our…
We were given time to make our selection and were given clear details on delivery etc
June 15, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Barbara,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and answer any questions you may have.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Good advice on the right product too buy
Good advice on the right product too buy
May 16, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great advise from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Very helpful staff very experienced
Very helpful staff very experienced new just what a wanted couldn’t of done more to help me on my small budget
May 24, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Caroline,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of products and work within your budget.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
The place to go
The delivery was delayed because of a problem with our mattress, we also ordered a headboard which was delivered on time. The Store were very good about it all got it replaced and was sent by a courier. We got it a week later. Can't fault the shop and the staff. Very helpful, friendly and not at all pushy. Would definitely recommend to others.
May 14, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Elaine,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team able to assist you and that your mattress was delivered as soon as possible.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
The staff always go above and beyond…
The staff always go above and beyond and are so helpful
April 11, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Sarah,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team going above and beyond to assist you.
All the best,
United Carpets & Beds Boston
Went to buy new carpet
Went to buy new carpet, was served by Craig, so knowledgeable & so friendly, 2nd time we have gone to United & served by Craig both times. Great quality carpet & underlay, we will be back 😀
May 2, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Jan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have returned to United Carpets and that Craig was able to advise you on our huge range of carpets!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Good service.
April 20, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Susan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received good service from the team.
All the best,
United Carpets & Beds Boston
Excellent customer service and superb…
Excellent customer service and superb fitting service provided. Extremely pleased overall
April 23, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Richard,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver a professional service.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Boston
Happy customer
The sales rep Matt was very helpful and friendly. We purchased 2 carpets with his help. I would definitely recommend United Carpets.
The carpet fitters was very efficient, polite and friendly.
March 11, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Margaret,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Matt able to advise you on our huge range of carpets as well as the fitters delivering a great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Ashley was amazing from start to…
Ashley was amazing from start to finish. He organised for sizing and fitting and helped with samples.
Would recommend united carpets and Ashley/colleagues.
March 11, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Susan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Ashley able to advise you with sizes and fittings. The team will be delighted that you would recommend us.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Despite waiting longer than expected…
Despite waiting longer than expected for the stock to become available - it was worth the wait ! The fitter was very good and efficient . All in all very happy with my experience .
April 17, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Ann,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience after waiting for your special order flooring.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Boston
Had new carpet fitted in our static…
Had new carpet fitted in our static caravan from Boston store, staff where very good made it a very pleasant visit the fitter arrived bang on time and did a great job 5 star,Thanks very much ,
April 10, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Paul,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with our independent fitters able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Rental property carpet replacement
Rental property carpet replacement. I was out of the country and the carpet fitter couldn't accept a 2-day delay in payment, insisting on payment on the day, which was pretty inconvenient. I won't be using these clowns again.
March 21, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi Tony,
Thankyou for leaving us a review.
The team at United Carpets & Beds Boston have been in contact with you via email to discuss this matter further.
if you have any further information please contact us on aftersales@unitedcarpets.net.
Kind regards
The United Team
Very impressed
Very impressed. When it was discovered that there was an error they leapt into action & furthermore, they were honest about the mistake.
Very impressed.
March 20, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi,
Thankyou for leaving us a review.
We are happy to hear the team was able to advise you and rectify any problems you may have had.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Boston
Excellent service
Friendly staff, great price, super carpet. The fitters were professional and efficient. Extremely pleased with the whole service. I’ll definitely go back for all my flooring needs.
February 28, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Thanks for taking the time to leave us your feedback and for your 5 star review!
The United Carpets Boston team
Experience in the store was pretty good, install not so much
Experience in the store was pretty good, install not so much. Carpet had some dark spots on it, which they offered to look at but by that point my new sofa was delivered on top of them so there wasn't much we could do. I also wish the fitters took a little more care as there was a fair bit of damage to the skirting board that I was told "was just a mark and will rub off" but is definitely a series of scratches in the paint.
March 26, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi,
Thankyou for leaving us a review.
We are disappointed to hear about your fitting experience.
If you have any further information please email aftersales@unitedcarpets.net where we will be able to investigate this further in order to improve our fitting service.
All the best,
The United Team
New bed purchase from Boston branch
Went to purchase a new bed from the Boston store recently. Was greeted by a very pleasant young sales assistant called Ash. He was helpful, informative and very patient whilst I made my decision about which bed I felt was most suitable for my needs.
I wouldn't hesitate to recommend United Carpets and beds.
March 22, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Thank you for taking the time to leave us your feedback and a 5 star review.
We hope to see you again soon for your next project.
Lovely carpet terrible fitters!
Carpet was lovely. Not cheap but lovely just what we wanted. Staff in store were decent. Fitters were shocking. (Well one of them!… young lad was ok) Really let united carpets down. They refused to put gripper down. Refused to put wires under even with no gripper. Refused to do anything I asked them to. Just Rude… and then damaged my furniture!… So sadly haven’t been back to united carpets since even though we need 3 more carpets.
February 16, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your fitting experience was not up to our usual high standard.
If you can give us any further information at aftersales@unitedcarpets.net the team will be able to investigate this further.
Once again, thankyou for leaving us a review.
The United Team
Bought my LVT flooring from the Boston…
Bought my LVT flooring from the Boston Branch. The guys there were incredibly helpful, especially Matt. Simon did a fantastic job fitting it after some challenging prep work. Not easy, but the final result looks absolutely stunning. Really great job and very pleased indeed. Highly recommended!
March 21, 2024
Unprompted review
Reply from United Carpets & Beds - Boston
Hi David,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Matt able to assist you and Simon deliver a professional service at fitting. All the team love to hear such positive feedback that you love your new flooring and that you would recommend us.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Boston
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