United Carpets & Beds - Grimsby Reviews 

67
TrustScore 5 out of 5

4.8

26-32 Brighowgate, DN32 0QW Grimsby, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great, helpful staff who gave excellent advice and helped us choose the perfect carpet for our home. We selected the same carpet and colour throughout the bedrooms, landing, and stairs, and we’re ve... See more

Company replied

Rated 3 out of 5 stars

Had a new carpet fitted 15th November, after fitter left noticed lines in a plain carpet, went into the shop with pictures on the 16th to be told they should fade over time. 2 weeks later they're stil... See more

Company replied

Rated 5 out of 5 stars

We bought 2 carpets recently from United Carpets, Grimsby, and have already left a glowing review about the shop staff. Today, both carpets were fitted by a lovely gentleman called Sean. He was thorou... See more

Company replied

Rated 5 out of 5 stars

Very helpful and answered all questions that we had. Both shop, measurer and fitter professional. Looks great.

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • 26-32 Brighowgate, DN32 0QW, Grimsby, United Kingdom

  • 01472 242060

4.8

Excellent

TrustScore 5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(67)

1,873 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good sevice

Very efficient carpet fitters , great job , friendly & tidy

November 25, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Louise, thank you for taking the time to leave us a review! We're so happy to hear that our Grimsby store met your expectations, We hope you love your new carpets!

Rated 3 out of 5 stars

The carpet is absolutely lovely but the…

The carpet is absolutely lovely but the carpet fitter left it in right mess didn't even clean up or hoover the mess was left with masses of bits of carpet all over the bedroom, stairs and driveway

October 28, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hello, thank you so much for taking the time to leave us a review! We're so glad to hear that you love your new carpet. We regret to hear that the experience you had with our fitters didn't meet your expectations, we will take your feedback on board and use this as an opportunity to improve. We hope to get the chance to assist you again in the future, take care.

Rated 5 out of 5 stars

Staff were professional

Staff were professional, friendly and helpful.

October 18, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hello Pauline, thank you so much for taking the time to leave us a review! we're so pleased to hear how friendly and professional our Grimsby team was . We hope you have a fantastic afternoon.

Rated 5 out of 5 stars

Memphis sheet vinyl Texas oak

Look superb in hall and bathroom
Much better option for me than lvt
Matt from Grimsby brought me samples and recommended this over my original choice as I’m a wheelchair user
Really happy

September 9, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Jaci, we're so glad that we were able to go above and beyond your expectations! Thank you, and have a fantastic day!

Rated 5 out of 5 stars

Excellent job

Very happy with my carpets he did a good job thank you

September 4, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Julie

Thanks for taking the time to leave your kind feedback!
We hope to see you again soon for your next project -

All the Team at United Carpets and Beds Grimsby

Rated 5 out of 5 stars

The lady when I picked the carpet up…

The lady when I picked the carpet up was lovely and so helpful. She works in the Grimsby branch.

July 19, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Mr Robinson,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team in-store.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Grimsby

Rated 5 out of 5 stars

Great company

Great company. Good prices. Fitter was fast and efficient.

May 17, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get a great price as well as a quick and efficient fitting experience with our independent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Grimsby

Rated 5 out of 5 stars

The carpet fit was kind and respectful

The carpet fit was kind and respectful

April 26, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Jason,
Thankyou for leaving us a 5 star review.
We are happy to hear that our independent carpet fitters delivered a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Grimsby

Rated 5 out of 5 stars

We went looking for a new bedroom…

We went looking for a new bedroom carpet and this was the first place we went in, we straight away found what we wanted and the friendly lady in the shop advised us which underlay to buy. We booked a fitting day for the following week and completed the purchase all within 10 to 15 minutes. This was definitely the fastest and easiest carpet shopping trip I’ve ever made and the price was great too. Thanks.

March 30, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Thanks for taking the time leave us your feedback and for your kind comments. We hope to see you again for your next project.

Rated 5 out of 5 stars

All ways amazing service good quality…

All ways amazing service good quality at good prices

March 20, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Lisa,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team was able to get you a great carpet at a great price and deliver great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Grimsby

Rated 5 out of 5 stars

Very good carpet and the fitter was…

Very good carpet and the fitter was very quick and polite

March 11, 2024
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Tracey,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet and had a quick and efficient fitting experience from our independent fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Grimsby

Rated 5 out of 5 stars

The guy who fitted the flooring was…

The guy who fitted the flooring was very nice and did a fabulous job, very happy

November 28, 2023
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Denise,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience and love your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Grimsby

Rated 3 out of 5 stars

I was not happy at the fitter leaving…

I was not happy at the fitter leaving all the excess carpet. He said you would not allow him to remove them.

December 19, 2023
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Michael,
Thankyou for leaving us a review.
We are sorry to hear that you was not happy with your fitting experience.
We don't remove any excess carpet and apologise for this not being explained at point of purchase.
Once again thankyou for leaving us a review and shopping with United Carpets & Beds Grimsby.

Rated 5 out of 5 stars

Great service and value for money

I was moving home and wanted to get my carpets at the best possible price. I went to United Carpets because they provided me with great service and value for money. The service I received was friendly, professional and from beginning to end, they provided excellent service.

December 1, 2023
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Mr Caster,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Grimsby with the team able to provide a great service and find you a carpet within your budget.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Grimsby

Rated 5 out of 5 stars

Good choice of carpets in shop Good…

Good choice of carpets in shop Good prices,+ quick fitting service,fitter was brilliant

July 13, 2023
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Pete

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

I always used united carpets ‘ as…

I always used united carpets ‘ as usuall I carnt fault this company .

April 27, 2023
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Great service big choice fitted quickly…

Great service big choice fitted quickly and on time! Value for money.
What's not to like!
Will definitely use again and again.
Thanks guys.

April 14, 2023
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi sandy,

We appreciate you sharing your experience and are delighted that we were able to assist you.

All feedback is shared with the team who really do love seeing such positivity about our service and products.

We hope to be able to help you again soon.

All the best,

The United Team

Rated 5 out of 5 stars

Staff are professional

Staff are professional, polite and friendly.

April 11, 2023
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi Pauline

Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.

All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.

Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.

Best wishes

The United Team

Rated 5 out of 5 stars

Hello

Hello, good afternoon. Yesterday they really installed my folder. The installer guys were very kind. Everything went well. Good service.

February 16, 2023
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Hi

Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.

All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.

Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.

Best wishes

The United Team

Rated 3 out of 5 stars

Poor measuring and very poor fitting

Lady in the shop was great but they guy that came to measure up did it wrong according to the fitter as the peice if lino wasn't wide enough for my hall so they had to bodge it with a bit of glue and a spare piece. The carpet on my stairs has bunched up and there is a gap on one corner. The bedroom carpet has frayed in a corner and has a 2 inch bald spot now. Not even been fitted a month and all these problems.

October 25, 2022
Unprompted review
United Carpets & Beds - Grimsby logo

Reply from United Carpets & Beds - Grimsby

Good Morning Kim

Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.

If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.

The United Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look