Andrew( Bradford) was very helpful in helping me chose the carpet. He was friendly, non-pushy, professional,knowledgeable, made the carpet- buying experience stress free! Gav the fitter also did... See more
Company replied
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Had a lovely and stress free experience at United carpets and beds thanks to Andrew. He was very welcoming, helpful and informative. Carpets chosen booked and sorted all on New Year’s Day and fitted a... See more
Company replied
Bought carpet for living room, bedroom and hallway. Decided to use existing underlay to save money, as we were on a budget. We realised we had purchased it when carpet fitters turned up. Ended up bu... See more
Company replied
Excellent service by Andrew in the Idle Branch. Carpet was fit in less than 24 hours and the carpet fitter was very professional too. Will definitely use them again.
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Bradford Road, BD10 8SA, Bradford, United Kingdom
- 01274 614844
4.2
Great
65 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service
Andrew( Bradford) was very helpful in helping me chose the carpet. He was friendly, non-pushy, professional,knowledgeable, made the carpet- buying experience stress free! Gav the fitter also did a great job.
Would recommend.
December 30, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Carol, thank you for taking the time to leave such a kind review.
Its great to hear that our Idle store could help you find the best suited carpet for you and your home.
We look forward to assisting you again in the future. Take care.
Reply from United Carpets & Beds - Idle
Hi Sasha, thank you for taking the time to leave a review.
We're so pleased to hear that your happy with the service you recieved from our Idle store.
Thank you again for the recommendation. Take care.
Lots of choice at great prices
Lots of choice at great prices. Ordering was easy. Fitting was done well and very quick.
December 15, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Deborah, thank you for taking the time to leave a review.
Its a pleasure to hear that our Idle was was able to meet your expectations and provide you with a 5 star service with lots of choice and great prices.
We hope to assist you again in the future. Take care.
Great service, great price.
Great service, great price. Even managed to get a fitter to come between Christmas and New Year with only a few days notice.
Brilliant from Andrew and his team. Will 100% use them again.
December 30, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi James, thank you for taking the time to leave our Idle store feedback.
We're so pleased the team was able to meet your expectations and provide you with a great service with great prices.
We look forward to assisting you again in the future. Take care.
Great carpet and underlay
Great carpet and underlay. . Speedy service, great fitting
December 11, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Maxine, thank you for taking the time to leave a review.
We're so pleased that you're happy with the speedy service that you recieved from our Idle Store.
Thank you again for the recommendation. Take care.
Highly recommend …
Had a lovely and stress free experience at United carpets and beds thanks to Andrew. He was very welcoming, helpful and informative. Carpets chosen booked and sorted all on New Year’s Day and fitted a week later. A big thank you to the fitting team too who were very professional and have done an excellent job. We’ll be back again to arrange carpet for the rest of the house! Thank you again
January 10, 2026
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Tansley, thank you for taking the time to leave our Idle store a review.
We're so pleased to hear that the team could make your experience with us stress free, welcoming and informative. Its great to know that you found the fitting team very professional and they did an excellent job.
We look forward to assisting you again withy your next carpet. Take care.
Excellent Customer Service
Excellent service by Andrew in the Idle Branch. Carpet was fit in less than 24 hours and the carpet fitter was very professional too. Will definitely use them again.
December 30, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Annie, thank you for taking the time to leave feedback.
Its a pleasure to hear that our Idle store could meet your expectations and provide you with an excellent service.
Thank you again for the recommendation. We look forward to your next visit with us.
It was a good service from start to…
It was a good service from start to finish. From entering the showroom with friendly, knowledgeable staff. To comimg round to measure and quote. To prompt and very good fitting.
November 1, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Emma, thank you for taking the time to leave feedback.
We're so glad that our team at Idle could provide you with a good service from entering the showroom in store, to fitting in your home.
We hope to get the opportunity to assist you again in the future. Have a wonderful day.
Good customer service when choosing…
Good customer service when choosing carpet and then carpet fitters did a lovely job. Carpet is beautiful everything and more than I expected. A satisfied customer
October 31, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hello Tracy, thank you for taking the time to leave such kind feedback.
We're so glad that our Idle store could help you find the right carpet for you and your home and the fitters did a lovely job.
Thank you again for the recommendation, have a fantastic day.
Was given helpful advise when looking…
Was given helpful advise when looking for our stair carpet. Needless to say we went ahead & bought it. Thank you.
October 22, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Lynn, thank you for taking the time to leave a review.
Its great to hear how our Idle store could make your experience with us a positive one.
Thank you again for the recommendation, take care.
Reply from United Carpets & Beds - Idle
Hello, thank you for taking the time to leave a review.
We're so glad that you are pleased with the service you recieved from our Idle store.
We hope to assist you again in the future, take care.
Rubbish experience
Rubbish experience. Booked in for all of upstairs and staircase. Told on the day oh we can’t do your stairs anymore and if you don’t like it then don’t have the carpets done!! Apparently because the manager was leaving he didn’t care! Now we have carpets and lino that are coming up in the corners and someone having to come back. Would never buy from them again. Was shouted down the phone to by the ‘manager’, called ‘love’ constantly by another person there. No respect and no customer service once they have your money!! Even the carpet fitters said the manager was awful!
August 23, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Good afternoon Sophie, thank you for taking the time to leave us feedback.
We are disappointed to hear that your experience with our Idle store did not meet your expectations.
We would like to hear more about the service that you recieved. Please email customerservice@unitedcarpets.net with your details so our team can escalate your complaint further.
We apologise again for any inconvenience caused, and will take your feedback on board to review our service.
Kind Regards
The United Team
Friendly service and excellent fitting
Friendly service and excellent fitting
September 13, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Sharon, thank you for taking the time to leave a review.
Its great to hear that our Idle store could meet your expectations and provide you with a friendly and excellent service.
We hope to assist you with any future projects you may have, take care.
You should get proper carpet fitters &…
You should get proper carpet fitters & not cowboys, as everybody knows you can not fit Lino on a floor that isn’t flat! He packed it with Lino so my floor now has a lovely bounce to it & now need to spend more money to rectify this! The worst service ever from the manager too
August 6, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Good afternoon Sarah, thank you for your feedback.
Please email customerservice@unitedcarpets.net with your details so we can escalate your complaint further.
Kind Regards
The United Team
Problems encountered
Having used this branch several times. We had an issue this time. Unfortunately. Part of the order was missing and could not be completed on the first visit. The guy in the shop did not acknowledge his mistake or apologise. I had to do all the chasing to get it rectified otherwise it would still be outstanding now.
August 19, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Good afternoon Neil, thank you for taking the time to leave feedback.
We're disappointed to hear that our Idle store did not meet your expectations.
Please email customerservice@unitedcarpets.net with your details if there is anything we can do to improve your experience, and a member of our team will be in contact.
Kind Regards
The United Team
Good customer service
The assistant was very polite and helpful,I was happy with my purchase
July 16, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Rita, thank you for sharing how our Idle store did.
We're so pleased the team could make your experience with us a positive one.
We look forward to your next visit with us, take care.
Reply from United Carpets & Beds - Idle
Hi Andy, thank you for leaving such a positve review.
We're so happy to hear that our Idle store could meet your expectations and provide you with an excellent service.
We hope to assist you again in the future, take care.
Sales great serviceperson
Sales person, knowledgable and courteous, not pushy
May 9, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Hi Melissa, thank you for taking the time to leave a review.
Its great to hear that our Idle store could make your experience with us a positve one.
We hope to assist you with any future projects you may have, take care.
The first fitter refused to do the job…
The first fitter refused to do the job claiming he hadn’t been told about the toilet that needed doing too.
The second fitter laid the laminate really well but the beading needed more attention to detail as did the silicone around the toilet which has yet to be rectified.
We were compensated for the time we had wasted waiting for the first fitter to do the job. Compensation was more than fair.
Returned to the store to speak to the manager but he didn’t seem interested and made excuses. However he did offer to get the fitter back. We asked him not to as it would be awkward but he went against our wishes.
The fitter rang to say he would return to sort the silicone and beading out but as yet has not been in touch.
July 22, 2025
Unprompted review
Reply from United Carpets & Beds - Idle
Good afternoon Terry, thank you for taking the time to leave feedback.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and a member of our team will look into this for you.
Kind Regards
The United Team
Reply from United Carpets & Beds - Idle
Hi David, thank you for sharing how our Idle store did.
We're so glad they could make your experience with us an excellent one.
We hope to see you again in the future, have a wonderful day.
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