Everything went to plan and funding agreement was helpful. Maybe a bit more info on what preparation is needed before fitter arrive would be good. But all good.
Company replied
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See what reviewers are saying
Got a phone call saying there's fading on the carpet. So they replaced the carpet with a better one. No extra charge. Then fitters come up to measure properly. Wasn't expecting to get it fitted that s... See more
Company replied
Very good service. Bought vinyl flooring for my rental houses on several occasions. They keep a good selection in stock, unlike many flooring companies. You can buy to take away and fit yourself, or p... See more
Company replied
Really appreciated the knowledge and advice given and all options were offered. It has got to be mentioned how great everyone was from choosing products, arranging to budget, timing of service and the... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Hard Ings Road, BD21 3ND, Keighley, United Kingdom
- 01535 663999
3.7
Average
46 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything went to plan and funding…
Everything went to plan and funding agreement was helpful. Maybe a bit more info on what preparation is needed before fitter arrive would be good. But all good.
January 30, 2026
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi James, thank you so much for taking the time to leave a review.
We're so pleased that you're happy with the service that you recieved from our Keighley Store.
Thank you again for the recommendation. Take care.
Good clean shop
Good clean shop, well stocked, knowledgeable and plesant staff.
January 10, 2026
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi Guy, thank you for taking the time to leave a review.
Its great to hear that our Keighley store was able to make your experience with us a positive one.
Thank you again for your recommendation. Take care.
Bad lighting …
I thought I’d purchased a beige carpet but when it was fit it was grey ? The lighting in the shop must of been deceiving. I’ll be saving up again and changing it as it does not go with my decor.
November 27, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Good afternoon Janet, thank you for taking the time to leave feedback.
I’m sorry to hear that the carpet colour wasn’t what you expected once it was fitted. Please contact our Keighley store directly or alternatively email customerservice@unitedcarpets.co.uk so we can escalate this further.
Kind Regards
The United Team
Disappointed with fitting
Disappointed with fitting, supposed to come at 9am didn't arrive till 5pm, also carpet has "walked sine and doesn't lay flat in places
December 5, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Good afternoon Linda, thank you for taking the time to leave a review.
We’re sorry to hear you were disappointed with the fitting and the delay in arrival. We understand how frustrating this must have been and apologise for the inconvenience caused. Please contact our Keighley store regarding the movement in your carpet so we can investigate this further and find a resolution.
Kind Regards
The United Team
I ordered some new flooring for my…
I ordered some new flooring for my conservatory not cheap stuff good stuff and a carpet for my hallway I was told it would be 5 to 10 days when I ordered it on the 19th of October Iv rung them 3 times now and they say that they are still waiting for the delivery of the flooring being delivered last week when I rang they said it would arrive this week. Iv just rang again to be told it should arrive sometime next week that's what I was told last week. They have booked it in for fitting on the 17th so I don't miss a fitters slot even though they say it hasn't come yet. Iv told him that if it isn't fitted then or before then I want my money back. What a disgusting way to treat a customer who's had to pay up front. Won't advise anyone to use United carpets Keighley.
November 7, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Good afternoon Janet, thank you for taking the time to leave a review.
Due to unforeseen circumstances there has been a short delay, but I have checked with out warehouse and I can 100% guarantee that your flooring will be delivered to store ready for fitting on Monday.
Apologise again for any inconvenience that has been caused.
Kind Regards
The United Team
Had a lovely experience staff was kind…
Had a lovely experience staff was kind and very knowledgeable. One gentleman Stephen went above and beyond with helping me. Would highly recommend this store! :)
November 2, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi Luna, thank you for sharing your experience with us.
Its a pleasure to hear that our Keighley store meet your expectations and provide you with a great experience.
Thank you again for the recommendation, take care.
Great experience
Approachable and knowledgeable staff. The whole process was very easy and happy to get fitting booked in 5 days after our visit.
September 21, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi Jenny, thank you for sharing your experience with us.
We're so glad our Keighley store could make sure your expectations were met, and could make the whole process easy.
We hope to assist you with any projects you have in the future, take care.
A wide range to choose from
A wide range to choose from, received good advice from the assistant and also reasonably priced. Very happy with the experience and the carpet.
August 5, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Hello, thank you for sharing how our Keighley store did.
We're so pleased that the team were able to meet your expectations and provide you with a 5 star service, with a wide choice of products to choose from.
Thanks again for the recommendation, we hope you love your new carpet.
Great Service
Great service in store and all the way through to fitting from John. Top value for money, highly recommended!
August 11, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Hello Simon, thank you for contacting United Carpets and Beds!
We're so glad our Keighley store could make your experience with us a great one from in store to fitting.
Thanks again for the recommendation, we hope to assist you again soon!
Ordered 2 lots of vinyl forgot to order it!
Ordered 2 lots of vinyl. Told 7 to 10 days. Rang on tenth day to be told "oh sorry they were both out of stock" so a week more wait to be fit. You mean... you forgot to order it as you had to ask which colour was it again? Should have been truthful.
Fitters are a great set of lads. Quick, tidy and professional.
...
July 3, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi Jonathan, thank you for leaving us feedback.
We're sorry to hear that there was a lack of communication from our Keighley store regarding your vinyl.
However we're pleased to hear that the fitters did a great job when it came to fitting your flooring and they was quick, tidy and professional.
We hope you love your new vinyl and we hope to assist you again in the future!
Reply from United Carpets & Beds - Keighley
Hi Terra, thank you for taking the time to lave such a positve review.
We're so glad our Keighley store could meet your expectations and provide you with a 5 star service with no fuss.
We hope to assist you again in the future, take care.
Just a bit “slack”
We ordered a hard wood floor of which was paid and ordered straight away. Got told would be in touch to arrange fitting as it could be 5 weeks wait time. 3 weeks passed and no call back so chased and nothing had been booked- ended up sourcing own fitter.
Few weeks later floor arrived and it wasn’t the floor we ordered. After the shop trying to convince us it was and later telling us it had been discontinued- we were asked “if we wanted it or not”. Sent it back and asked for full refund.
Classic 101 of poor customer service.
Real shame as they fitted our carpets in the house a few months ago without issue.
June 2, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Good morning Troy,
Thank you for taking the time to leave feedback.
We're disappointed to hear that one of our stores failed to meet your expectations.
If you require any further assistance on the matter, please email customerservice@unitedcarpets.net with your details and a member of our team will be in contact.
Kind Regards
The United Team
Carpet fitters let this company down
Bloke in shop was fine, but I was getting contradictory messages from the other chap.
The carpet fitters was awful, rude, rummaged through my cupboards to help themselves to make a brew, the house was empty and we wasn’t there as we hadn’t moved in - but when they decided there wasn’t any milk they just left the cups with teabags and sugar in on the worktop.
They also asked me to pay another lad the money, he ‘joked’ they was tax dodging.
He then told me that some homes use cheap paint and paper and it becomes chipped, what he was actually telling me was they’d damaged my wallpaper in two places and chipped numerous bits of paint off. I didn’t like their attitude, I didn’t like the way he spoke to me, and the job was rushed and mediocre. These guys are independent to the carpet shop though, but it does reflect sadly on my review
November 29, 2024
Unprompted review
Reply from United Carpets & Beds - Keighley
Good afternoon, thank you for taking the time to leave us a review.
We're disappointed to hear that the independent fitters from our Keighley store failed to meet your expectations. We would like to hear more about the service you recieved, please email customerservice@unitedcarpets.net with your details and any images you have and a member of our team will be in contact.
Kind Regards
The United Team
Lovely service from advisor in the shop…
Lovely service from advisor in the shop giving advice on what to buy to the fitter both very approachable and professional great service
April 23, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Thank you for your kind words and your 5 star review.
Best wishes, all the team at United Carpets and Beds.
Great experience from start to finish
Great experience from start to finish, the salesman recommended the type of carpet we should be looking at for hall and stairs, good price and fitters were brilliant.
April 25, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi Martyn, thank you for taking the time to leave such positve feedback!
We're so pleased to hear that Keighley store could meet your expectations and provide you with a great service, and the independent fitters were brilliant.
We hope to assist you again in the future, take care!
Appalling service
When the carpet fitters turned up at my house to fit my selected carpet, they announced that the carpet they had would not fit as it was too small.
February 15, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Good afternoon George, thank you for taking the time to leave us a review!
We're disappointed to hear that your experience with our Keighley store wasnt a positive one, and the independent fitters didn't meet your expectations. We would like to hear more about the service you recieved, please email customerservice@unitedcarpets.net and a member of our team will be in touch.
Kind Regards
The United Team
Ease of order and pick up,carpet was…
Ease of order and pick up,carpet was cut ready to take, I have had many carpets from here fitted and to fit ourselves never disappointed
March 4, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi Julie, thank you for taking the time to leave us a review!
We're so pleased that our Keighley store could meet your expectations and provide you with a positive service.
We hope that you love your new carpet, take care!
Terrible service from one of the sales…
Terrible service from one of the sales staff we had to deal with more than once.
Carpet in one of the rooms needs replacing as it's become uneven and not lying flat. The nails used to secure threshold strips have been drilled at an angle and not safe to step on.
January 16, 2025
Unprompted review
Reply from United Carpets & Beds - Keighley
Hello, thank you for taking the time to leave us a review!
We're sorry to hear that our Keighley store and independent fitters didn't meet your expectations making your experience with us a negative one. We would like to hear more about the service you have recieved, please email customerservice@unitedcarpets.net with your details and any images you have and a member of our team will be in touch.
Kind Regards
The United Team
Beautiful carpet
Beautiful carpet
Really fast fitting, so much so I thought they must have messed it up but it was just perfect
I will be returning again if I need more carpets
Thank you❤️
December 13, 2024
Unprompted review
Reply from United Carpets & Beds - Keighley
Hello Tracey, thank you for taking the time to leave us such a kind review! We're so glad our fitters could exceed your expectations and make your experience with us a positve one. We hope you love your new carpet, and we look forward to seeing you again next time!
Reply from United Carpets & Beds - Keighley
Hi Mrs Pearl, thank you so much for the 5 star review!
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