I chose United carpets to carpet a full house, staff in store were very friendly, helpful and kept me up to date with the order of the carpets. The man who came to do the measurements was excellent I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got a phone call saying there's fading on the carpet. So they replaced the carpet with a better one. No extra charge. Then fitters come up to measure properly. Wasn't expecting to get it fitted that s... See more
Company replied
Very good service. Bought vinyl flooring for my rental houses on several occasions. They keep a good selection in stock, unlike many flooring companies. You can buy to take away and fit yourself, or p... See more
Company replied
Really appreciated the knowledge and advice given and all options were offered. It has got to be mentioned how great everyone was from choosing products, arranging to budget, timing of service and the... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Hard Ings Road, BD21 3ND, Keighley, United Kingdom
- 01535 663999
4.0
Great
49 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Price and quality
Bought some vinyl for bathroom at Keighley store staff were very helpful and friendly and gave me some tips on how to lay it like heating the room as it's more flexible the price and quality was great I had looked at carpet right there price was good but not a patch on the quality I got from United carpets thanks guys
November 10, 2023
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store experience with the team at United Carpets & Beds Keighley and that you found your high quality flooring at a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Keighley
Very good service
Very good service. Bought vinyl flooring for my rental houses on several occasions. They keep a good selection in stock, unlike many flooring companies. You can buy to take away and fit yourself, or pay for professional fitting. Good products at very reasonable prices.
April 3, 2023
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi,
Thankyou for taking time to leave us a review. As a loyal customer we are delighted to hear such a great review about our products and services.
We can't wait to assist you again.
United Carpets & Beds Keighley
Carpet fitted
Got a phone call saying there's fading on the carpet. So they replaced the carpet with a better one. No extra charge. Then fitters come up to measure properly. Wasn't expecting to get it fitted that same day. Fitters fitted it. 3 of them. Great set of lads couldn't fault anything from start to finish. Sorry I don't know there names but definitely recommend united carpets and beds and the 3 fitters. Top quality job. 👍
August 30, 2023
Unprompted review
Reply from United Carpets & Beds - Keighley
Hi David
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Fantastic service
Fantastic service, lovely friendly fitters, great communication throughout, I've ordered on a few separate occasions now and the service and staff have always been Fantastic, cannot recommend the company enough
March 21, 2023
Reply from United Carpets & Beds - Keighley
Hi Amber
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Don’t seem to want to do business…
Went into store and chose the carpet and vinyl then booked a home measure beginning of October, all ok. Never received a quote though. I have tried for weeks to get in touch with the store and no one ever answers. Called again this morning and finally got through, said he’d ring back in a few minutes, again nothing and still no quote. I get the feeling they just don’t want the business so will take my custom elsewhere.
October 8, 2022
Unprompted review
Reply from United Carpets & Beds - Keighley
Good afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
The guys that fitted the carpet was…
The guys that fitted the carpet was lovely and did an amazing job could not be happier with the service, the guy that worked at the shop was really helpful on setting up a date I was available for the carpet to be fitted.
Super easy to order
Friendly staff
Fast fitting
Thank you :)
September 16, 2022
Reply from United Carpets & Beds - Keighley
Hi Katy
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.