Great carpet, super soft and warm, everyone who has seen it has commented on how nice it is. Really helpful sales staff, great fitting also. Only issue was communication after sales, had to chase if c... See more
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Bought a number of carpets now from United, always friendly and helpful, not pushy, and attentive when they need to be. The lads that came to fit this one were on time chatty and did a great job.
First class friendly service from start to finish. We were not looking forward to the fitting as we were having the whole house done. The fitter was very helpful, experienced and friendly. The whole t... See more
Company replied
Carpets are great quality & and staff are really helpful! Ian and Ewan were great and helped us pick out carpets based exactly on our needs & budget - been purchasing carpets from here for many years... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
1 Austhorpe Road, LS15 8QR, Leeds, United Kingdom
- 0113 293 1717
4.5
Excellent
169 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
United Carpets Crossgates Leeds
Great staff Barry is so helpful and Martin is a excellent carpet fitter and so helpful with the furniture and nothing is a problem for any of them, a great company with a great team.
April 6, 2026
Unprompted review
Bought a number of carpets now from…
Bought a number of carpets now from United, always friendly and helpful, not pushy, and attentive when they need to be.
The lads that came to fit this one were on time chatty and did a great job.
April 14, 2026
Unprompted review
Brilliant
This was my first time using this company. We needed a carpet for our stairs and landing. The branch we went to was at Cross Gates in Leeds.
From the outset the process was really positive and pleasant. The salesmen and lady were friendly, knowledgeable and very helpful. We told them our budget and they worked with us. We were allowed to take several samples home to colour match to our decoration. The manager came out and measured. We were unsure as to whether we'd need new underlay but he told us we did and explained why. However he said we didn't need new gripper or door plates as ours were fine which was refreshingly transparent and honest. We chose our carpet and were told it would be fitted in 2-3 weeks. This estimate was spot on. United don't charge you for delivery. We've paid between £20 & £40 to other companies. In the time they said they contacted us to arrange fitting. They offered to send the fitter the following day if we wanted which was perfect for us.
The following day we received a call from the fitter, Martin. With United you pay the fitter for his services on satisfactory conclusion. He told us when he would be with us and turned up on time. This guy was absolutely excellent. Fitting a stair carpet can be challenging even for the professionals but he went to real trouble to ensure the stairs and landing were fitted absolutely perfectly. I've had several stair carpets in the 45 years we've lived here but never one more perfectly fitted. It took him 2½ hours. He was great, courteous friendly and helpful and had 40 years experience in the trade. The remnants were nearly bagged up before he left.
We need 3 bedroom carpets and will definitely be asking United and Martin to supply and fit them. We know we got the best service from all of them. It's great when you actually get to deal with a good company like this.
April 23, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Bob, thank you so much for taking the time to leave such a detailed and thoughtful review.
We’re delighted to hear that your first experience with us at our Cross Gates branch was such a positive one from start to finish.
It’s fantastic to know our team helped make the process easy and enjoyable, especially by working within your budget and giving you the flexibility to take samples home.
Thank you again for choosing United. We truly appreciate your recommendation and look forward to helping with your bedroom carpets in the future.
First class friendly service from start to finish.
First class friendly service from start to finish. We were not looking forward to the fitting as we were having the whole house done. The fitter was very helpful, experienced and friendly. The whole thing went much more smoothly than we feared. Thank you all very much.
May 5, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Pauline, thank you so much for taking the time to share your experience.
Its great to hear that our Leeds team were able to meet your expectations and provide you with a 5 star service from start to finish.
We hope to assist you again in the future!
Great carpet and helpful sales staff
Great carpet, super soft and warm, everyone who has seen it has commented on how nice it is. Really helpful sales staff, great fitting also. Only issue was communication after sales, had to chase if carpet was ready and took longer than initially advised. Overall very happy though.
March 28, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Clare, thank you for your lovely review! We’re so pleased to hear you’re happy with your new carpet and that both our sales team and fitters looked after you well. It’s great to know everyone’s been complimenting how soft and warm it is too!
We also appreciate your feedback regarding the communication after your purchase. We’re sorry you had to chase for updates and for the delay compared to the original timescale. Your comments are really valuable and will help us improve our service moving forward.
Thank you again for your support, and we hope to see you again in the future!
Buying a staircase carpet
Salesman Andy very helpful and professional. Explained about the wear of different carpets and one suitable for staircase.Fitter arrived promptly and did an excellent job.
April 2, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Geoff, thank you for taking the time to leave a review.
We're so pleased that our Leeds store was able to meet your expectations and provide you with a 5 star service throughout and you're pleased with the final results.
Thank you so much for the recommendation. Take care.
Really pleased with both the quality of…
Really pleased with both the quality of the carpet and the service from the store and the carpet fitter who was very patient and went above and beyond to get the job done. Most grateful and would highly recommend.
January 23, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Annemarie, thank you for taking the time to leave a review.
We're so pleased to hear that our Leeds store was able to meet your expectations and provide you with an excellent service throughout.
We're so pleased that you're happy with the qaulity of your carpet and the overall experience you had.
We hope to assist you again in the future. Take care.
Great carpets that we're fitted well
Great carpets that we're fitted well. I knocked stars off as they left the long cardboard tubes in my front garden saying they'd come back for them. They are still there now....
February 10, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Good afternoon David, thank you for your review and for your kind comments about the carpets and the fitting – we’re really pleased to hear you’re happy with the installation.
However, we’re sorry to hear that the cardboard tubes were left behind and not collected as promised. That certainly shouldn’t have happened, and we apologise for the inconvenience caused.
Thank you for bringing this to our attention, and we appreciate your feedback as it helps us improve our service. If you need any further assistance please don't hesitate to contact our Leeds store directly or email customerservice@unitedcarpets.co.uk.
Kind Regards
The United Team
Bought carpets for my two bedrooms also…
Bought carpets for my two bedrooms also bought a stair carpet and bedroom carpet for my mother's house, excellent in store service, very helpful choosing all carpets and visited both properties to measure.
All together was very good value.
Carpets all fitted by the fitters, who were very professional and very good communication.
All together I would have no problem recommending united carpets and beds, very professional and helpful.
Well done to them.
February 27, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Martin , thank you for taking the time to share our Leeds Store did.
We're so glad that the team could meet your expectations and provide you with an excellent 5 star service throughout. Its great to know that you're happy with the final results.
We hope to assist you again in the future. Take care.
Buy from United Carpets & Beds Crossgates
All staff from United Carpets & Beds provided a first class service. Chose the right carpets which were excellent value for money.
January 21, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Shirley, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Leeds store.
Thank you again for the recommendation. Take care.
Great service and products
Great service and products. We had our back bedroom fitted with a new carpet lovely. And a new kitchen floor looked fantastic. We will be buying a new living room carpet too. Thank you.
February 10, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Lily, thank you for taking the time to leave a review.
We're so pleased that our Leeds store could provide you with a great service with great products. Its great to know that you're happy with the finished results.
We hope to assist you again in the future. Take care.
Helpful and cheery bunch of fellas
Helpful and cheery bunch of fellas, not pushy but there if needed help
Definitely recommend and will be going back for stairway carpet as my bedroom carpet is so soft and bouncy lol
January 12, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi, thank you for taking the time to share how our Leeds store did.
We're so pleased that the team was able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
Reply from United Carpets & Beds - Leeds
Hello Karen, thank you for taking the time to leave a review.
Its great to hear that you're pleased with the service that you recieved from our Leeds Store.
Thank you again for the recommendation. Take care.
Because I can't drive,I chose my carpet…
Because I can't drive,I chose my carpet on line which i wanted fitted for Christmas.
I phoned the store and they arranged someone to measure up for me.
The came back with a quote which I happily agreed to.
The store manager phoned me to let me know the carpet I chose was out of stock k until January.Most companies would leave it at that,but know he gave me the name of carpets that were close to which I chose.
Picked one delivered and fitted on the 18th December. Fantastic service.100% use again
December 18, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi, thank you for taking the time to leave our Leeds store a review.
Its such a pleasure to hear that the team were able to assist you and make your experience with us a positive one. We're sorry to hear that the carpet you originally chose was out of stock until January, but its great that they could find you some similar alternatives to choose from instead.
We look forward to your next visit with us. Take care.
Knowledgeable about the products…
Knowledgeable about the products helping me to choose the correct mattress .
January 18, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Beverley, thank you for taking the time to leave a review.
We're so glad that the team at our Leeds store could help advise you on which mattress was the right one for you.
We hope to assist you again in the future. Have a wonderful day.
Floor fitter came a day late job not…
Floor fitter came a day late job not complete he has not finished the edging he is aware of it but left it unfinished
January 16, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Good afternoon Jacqueline, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with the independent fitter did not meet your expectations. Please contact the store or alternately email customerservice@unitedcarpets.co.uk with your details so we can look into this further.
Kind Regards
The United Team
Very easy from start to finish
Very easy from start to finish. The perfect carpet buying and fitting experience.
December 9, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Leeds store.
Thank you again for the recommendation. Take care.
Reply from United Carpets & Beds - Leeds
Hi Stuart, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you recieved from our Leeds store and you love your new bed.
Thank you again for the recommendation. Take care.
Very Pleased
Very pleased with my carpet, customer service quite good, and carpet fitted well
December 17, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello John, thank you for taking the time to leave feedback.
We're so pleased to hear that you're happy with the service that you recieved from our Leeds store.
Thank you again for the recommendation. Take care.
Great staff & great carpets!
Carpets are great quality & and staff are really helpful! Ian and Ewan were great and helped us pick out carpets based exactly on our needs & budget - been purchasing carpets from here for many years & couldn’t recommend more!
December 2, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Karishma, thank you for sharing your experience with us.
We're so pleased that our team at Leeds could help you find the right carpet for your needs and budget.
Thank you again for the recommendation. Take care.
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