I was impressed with the staff in branch who offered helpful and direct advice, not trying to upsell but giving me straight advice for a product within my budget range. They organised installation at... See more
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See what reviewers are saying
After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to co... See more
Company replied
Carpets are great quality & and staff are really helpful! Ian and Ewan were great and helped us pick out carpets based exactly on our needs & budget - been purchasing carpets from here for many years... See more
Company replied
Great customer service and support.Slight problem with first delivery of bed, not quite what we ordered but with only one call from delivery crew the problem was sorted and within 4 days the correct g... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
1 Austhorpe Road, LS15 8QR, Leeds, United Kingdom
- 0113 293 1717
4.5
Excellent
181 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought carpets for my two bedrooms also…
Bought carpets for my two bedrooms also bought a stair carpet and bedroom carpet for my mother's house, excellent in store service, very helpful choosing all carpets and visited both properties to measure.
All together was very good value.
Carpets all fitted by the fitters, who were very professional and very good communication.
All together I would have no problem recommending united carpets and beds, very professional and helpful.
Well done to them.
February 27, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Martin , thank you for taking the time to share our Leeds Store did.
We're so glad that the team could meet your expectations and provide you with an excellent 5 star service throughout. Its great to know that you're happy with the final results.
We hope to assist you again in the future. Take care.
Buy from United Carpets & Beds Crossgates
All staff from United Carpets & Beds provided a first class service. Chose the right carpets which were excellent value for money.
January 21, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Shirley, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Leeds store.
Thank you again for the recommendation. Take care.
Great service and products
Great service and products. We had our back bedroom fitted with a new carpet lovely. And a new kitchen floor looked fantastic. We will be buying a new living room carpet too. Thank you.
February 10, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Lily, thank you for taking the time to leave a review.
We're so pleased that our Leeds store could provide you with a great service with great products. Its great to know that you're happy with the finished results.
We hope to assist you again in the future. Take care.
Helpful and cheery bunch of fellas
Helpful and cheery bunch of fellas, not pushy but there if needed help
Definitely recommend and will be going back for stairway carpet as my bedroom carpet is so soft and bouncy lol
January 12, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi, thank you for taking the time to share how our Leeds store did.
We're so pleased that the team was able to meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
Reply from United Carpets & Beds - Leeds
Hello Karen, thank you for taking the time to leave a review.
Its great to hear that you're pleased with the service that you recieved from our Leeds Store.
Thank you again for the recommendation. Take care.
Because I can't drive,I chose my carpet…
Because I can't drive,I chose my carpet on line which i wanted fitted for Christmas.
I phoned the store and they arranged someone to measure up for me.
The came back with a quote which I happily agreed to.
The store manager phoned me to let me know the carpet I chose was out of stock k until January.Most companies would leave it at that,but know he gave me the name of carpets that were close to which I chose.
Picked one delivered and fitted on the 18th December. Fantastic service.100% use again
December 18, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi, thank you for taking the time to leave our Leeds store a review.
Its such a pleasure to hear that the team were able to assist you and make your experience with us a positive one. We're sorry to hear that the carpet you originally chose was out of stock until January, but its great that they could find you some similar alternatives to choose from instead.
We look forward to your next visit with us. Take care.
Knowledgeable about the products…
Knowledgeable about the products helping me to choose the correct mattress .
January 18, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Beverley, thank you for taking the time to leave a review.
We're so glad that the team at our Leeds store could help advise you on which mattress was the right one for you.
We hope to assist you again in the future. Have a wonderful day.
Floor fitter came a day late job not…
Floor fitter came a day late job not complete he has not finished the edging he is aware of it but left it unfinished
January 16, 2026
Unprompted review
Reply from United Carpets & Beds - Leeds
Good afternoon Jacqueline, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with the independent fitter did not meet your expectations. Please contact the store or alternately email customerservice@unitedcarpets.co.uk with your details so we can look into this further.
Kind Regards
The United Team
Very easy from start to finish
Very easy from start to finish. The perfect carpet buying and fitting experience.
December 9, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi, thank you for taking the time to leave a review.
Its a pleasure to hear that you're happy with the service that you recieved from our Leeds store.
Thank you again for the recommendation. Take care.
Reply from United Carpets & Beds - Leeds
Hi Stuart, thank you for taking the time to leave a review.
Its great to hear that you're happy with the service that you recieved from our Leeds store and you love your new bed.
Thank you again for the recommendation. Take care.
Very Pleased
Very pleased with my carpet, customer service quite good, and carpet fitted well
December 17, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello John, thank you for taking the time to leave feedback.
We're so pleased to hear that you're happy with the service that you recieved from our Leeds store.
Thank you again for the recommendation. Take care.
Great staff & great carpets!
Carpets are great quality & and staff are really helpful! Ian and Ewan were great and helped us pick out carpets based exactly on our needs & budget - been purchasing carpets from here for many years & couldn’t recommend more!
December 2, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Karishma, thank you for sharing your experience with us.
We're so pleased that our team at Leeds could help you find the right carpet for your needs and budget.
Thank you again for the recommendation. Take care.
Excellent service again from United…
Excellent service again from United Carpets, from sales to fitters they are very friendly and experienced
December 3, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Richard, thank you for taking the time to leave a review.
Its great to hear that our Leeds store could meet your expectations and provide you with an excellent service from start to finish.
We hope to assist you again in the future. Take care.
Very helpful and friendly staff
Very helpful and friendly staff. Keeping us updated on our order.
November 18, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Mrs Crane, thank you for taking the time to leave a review.
We're so pleased to hear that you're pleased with the service that you recieved from our Leeds store.
Thank you again for the recommendation, take care.
United Carpets and Beds
United Carpets and Beds, are going to be my first choice EVERYTIME I need new Carpets. The whole process was fantastic, from not been nagged/followed round the store when looking for my carpet, to a friendly salesperson who was helpful without been patronising, yo the speed in which my carpet was fitted, to the excellent guys who fitted my carpet snd were both friendly and respectful. I'll DEFINITELY be back!!!
October 28, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Joanne, thank you for taking the time to share how our Leeds store did.
We're delighted to hear that the team could make the whole process fantastic, and the fitters were excellent and both friendly and respectful.
We look forward to your next visit with us. Have a wonderful day.
Went to get a carpet for my box room to…
Went to get a carpet for my box room to match the other carpets on the landing and in the bedrooms. My carpet had been discontinued. They were very helpful in finding a similar carpet.
Martin brought the carpet and fitted it with his usual high standards.
November 21, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Anthony, thank you for taking the time to leave our Leeds store a review.
Its great to hear that the team could help you find a similar carpet that matched up to your existing carpet, and it was fitted to a high standard.
We hope to assist you again with any projects you may have in the future. Take care.
I bought my Carpet awhile before laying…
I bought my Carpet awhile before laying it down and they prepared the time and date to come out before Christmas which was a very busy time for them. This shows that they are willing to adapt to everybody’s need even in a time of a bit period
December 5, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Joyce, thank you for taking the time to leave a review.
We're so pleased that our Leeds store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future. Take care.
I ordered 2 ottoman beds
I ordered 2 ottoman beds, mattresses and Headboards in September with delivery in October. The first visit resulted in one of the beds having insufficient feet and the other bed had a faulty headboard. The second visit left me with one bed fully installed but the other bed without sufficient brackets to secure the headboard. I'm hoping the third visit in December results in a complete delivery job.
November 26, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Good afternoon Caroline, thank you for taking the time to leave us feedback.
We're sorry for the inconvenience you have experienced with your bed and headboard deliveries. This is not the service we aim to provide our customers.
Correcting these problems for you is a top priority of ours, please email customerservice@unitedcarpets.co.uk so we can reassure you further that we are working to rectify these issues and complete your bed as quickly as possible.
Kind Regards
The United Team
Paul the fitter did a fantastic job…
Paul the fitter did a fantastic job considering the unevenness of our floor he preformed nothing short of a miracle.
He was promp, polite and very tidy.
It looks amazing .
Thank you.
October 20, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Angela, thank you for taking the time to leave a review.
We're so pleased that the team could go above and beyond to ensure your expectations were met and you received a fantastic service.
We hope that you love your new flooring, and we hope to assist you with any future projects.
Recommend
Really quick and easy in the shop. Found what I wanted, plenty on show.
Next day cheap delivery. Quality carpet.
Recommend
October 10, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Kai thank you for taking the time to leave our Leeds store a review.
Its great to hear that the team could make your experience with us a positive one that was very quick and easy.
We hope to assist you again in the future, take care.
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