I have had united carpets to carpet my whole house within the last few months and I can highly recommend them. They are very friendly, Reliable and do an excellent job . I would always go back to them... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good customer service game me all the information about the different types of mattresses and how they work. Let me try them out in the showroom.Good range of beds and value for money.
Company replied
After been recommended by family to take a look at United carpets and beds to carpet my two bedroom flat. I was greeted by Ian with some great advice, not pushy, didn't rush me, arranged someone to co... See more
Company replied
Great carpet, super soft and warm, everyone who has seen it has commented on how nice it is. Really helpful sales staff, great fitting also. Only issue was communication after sales, had to chase if c... See more
Company replied
Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
1 Austhorpe Road, LS15 8QR, Leeds, United Kingdom
- 0113 293 1717
4.4
Excellent
189 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The carpet is really good quality
The carpet is really good quality, looks great and will be hard wearing. The fitter did a really good job and arrived as expected.
April 4, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Jane, thank you for taking the time to leave us such kind feedback!
We're so pleased to hear that our Leeds store was able to meet your expectations and provide you with a 5 star service.
We hope that you love your new carpets, and we look hope to assist you again in the future take care!
Reply from United Carpets & Beds - Leeds
Hi M E Clark, thank you for taking the time to leave us a review!
We're so pleased that our Leeds store could meet your expectations and provide you with a Excellent service.
We hope that we can assist you again in the future, take care!
Good communication and excellent job…
Good communication and excellent job while very pleasant.
March 28, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Mrs Mulhearn, thank you for taking the time to leave us a review!
We're so pleased that our Leeds store could meet your expectations and provide you with a 5 star service with excellent communication.
We hope to assist you again in the future!
All the Best
The United Team
Excellent service from the team at the…
Excellent service from the team at the Crossgates Leeds store. Even when we messed up with the sizing for one of our carpets, they were very accomodating and came and fit it for us within a couple of days. Will definitely go back :)
March 27, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Lindsay, thank you for taking the time to leave us a review!
We're so pleased that our Leeds store could meet your expectations and provide you with an excellent service.
We look forward to your next visit with us, take care!
Everthing and everyone was brilliant…
Everthing and everyone was brilliant from ordering to delivering and fitting first class a most enjoyable experience
Thank you all very much at United Carpets crossgates
Terry&Sandra
March 14, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Terrance, thank you for taking the time to leave us a review!
We're so pleased to hear that our Leeds store could make your experience with us an enjoyable one.
We hope to assist you again in the future, take care!
Brilliant came two days after placing…
Brilliant came two days after placing order in the shop & perfect fit. Very helpful in the shop when choosing carpet & not extortionate prices. Have used them in the past with no problems 👍
October 2, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Brenda, thank you for sharing how our Leeds store did!
We're so glad they could provide you with a quick and efficient service. We hope that you love your new carpets, have a fantastic afternoon!
Very happy overall
Very happy with our new bedroom carpets. Lovely staff, very friendly & helpful. The fitter was also great, very efficient. Will certainly be using again in the future. Thank you!
March 25, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Joanne, thank you for taking the time to leave us a review!
its so great to hear that you're very happy with your new bedroom carpets. We're so glad that our Leeds team could meet your expectations.
We look forward to your next visit with us, take care!
Amazing service from start to finish…
Amazing service from start to finish and great prices
February 28, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Lauren, thank you for taking the time to share how our Leeds store did!
We're so pleased that they could provide you with such a amazing service from start to finish.
We hope to assist you again in the future, take care!
Very helpful in store
Very helpful in store. The delivery and collection of old bed was timely and efficient and the bed itself is excellent
February 8, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi David, thank you for taking the time to leave us a review!
We're so pleased to hear that our Leeds store and beds delivery team was able to meet your expectations and make your experience with us a positive one.
We hope you love your new bed, and hopefully we will see you again in the future!
Excellent service,
I have used this company for 30 years.
They have always been friendly helpful and very affordable.
Great customer service both in shop and fitters.
January 1, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Helena, thank you for taking the time to leave us feedback!
its such a pleasure to hear that you have been using our Leeds store for over 30 years and you have always found us affordable and helpful.
We look forward to your next visit with us, take care!
Friendly and helpful staff
Friendly and helpful staff. Managed to get carpets fitted between xmas and new years after moving into a new build.
December 21, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Caroline, thank you for taking the time to share with us how our Leeds store and independent fitters did!
Its great to hear that they could both make your experience with us a positive one.
Simple little job well executed
We knew what we wanted. Staff in the shop gave us options and information. Booked for someone to call and fit the hard board floor and arrange for the fitter to call when the lino had arrived at the shop. Quick simple organised.
January 20, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Stephen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Leeds
Great company to deal with and all went…
Great company to deal with and all went to plan from measuring up to fitting new, great product and fitting services. Thanks for everything
January 9, 2025
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Ian,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team.
All the best,
United Carpets & Beds Leeds
Living room carpet
The gentleman in store was very helpful.
We couldn't make our minds up with having so many different choices.
With his help our room looks lovely 😍
December 13, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Tracy, thank you so much for taking the time to leave us a review! We're so happy to hear that our Leeds store could make your experience with us a positive one!
Great customer service and…
Great customer service and support.Slight problem with first delivery of bed, not quite what we ordered but with only one call from delivery crew the problem was sorted and within 4 days the correct goods were delivered. Can't thank them enough would definitely use them again. Thanks again 👍👍
November 23, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Geoffrey, thank you for taking the time to leave us honest feedback! We're sorry to hear that there was a slight problem with your delivery, but its great to hear this was quicky rectified for you! Thanks again for the recommendation.
All staff we dealt with were great and…
All staff we dealt with were great and was fitted great by the carpet fitter. Would recommend to anybody who is interested and value for money.
December 13, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Irene, thank you for taking the time to leave us a review! We're so glad our Leeds store could make your experience with us a positive one, take care!
Good service
The staff were very helpful yes speed of delivery was good and the chosen bed is a delight to sleep on
December 7, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Carol, thank you for leaving us such a kind review! We hope you love your new bed, take care.
Excellent service
Excellent service. Really knowledgeable and experienced sales man and very polite. Have bought from this store before and woo do again very impressed. Highly recommend
November 16, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hello Ann, thank you for leaving us such a kind review! We're so glad our Leeds store could make your experience with us a positive one.
The carpet I wanted they said they…
The carpet I wanted they said they couldn't do as my room.was too big (understandable).
Then explained that I have a dog and kids and need a hard waring carpet, sold me the one i have and it's definitely not hardwaring, it's getting pulled all over, and will need another carpet in about 6months!
November 16, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Good afternoon Jodie, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your experience with our Leeds store. Please reach out to us at your earliest convenience at customerservice@unitedcarpets.net so we may further assist you in working towards a resolution. We look forward to hearing from you.
The United Team
Dealing with United Carpets is a…
Dealing with United Carpets is a pleasant and friendly experience. A well established and respected vendor in our community and they know their stuff and are very competitive.
My only gripe is the mess I had to clean left by the fitter, but that is not United Carpets fault hence the 5 stars.
Overall great service and very accommodating.
December 11, 2024
Unprompted review
Reply from United Carpets & Beds - Leeds
Hi Chris, thank you for taking the time to leave us a review! We're so glad our Leeds store could make your experience with us a positive one, we hope you have an amazing Christmas!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.