Great experience. Really helpful in store and accommodated me when I needed to change the date for fitting. The fitting guy Logan was amazing. Professional, friendly and really helpful as it turned ou... See more
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“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more
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From our initial walk into the shop & the welcome we received it was an easy decision to make our purchase. Furthermore the carpet fitters were excellent in every way.
Company replied
Great company fast and efficient lovely lady Kelly behind behind desk sorting fitting out . Great fitter think his name was Kyle or kylie tall and lanky with big ears great guy would defo recommend
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Old Mill Lane, NG19 9AJ, Mansfield, United Kingdom
- 01623 428481
4.6
Excellent
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Very helpful friendly staff
Very helpful, friendly staff with no pushy sales which made for a happier visit, resulting in a purchase where I was able to leave a deposit and pay the rest once I ready for booking an installation date. When this came around the fitter was lovely and efficient whilst being thorough. More than happy with the result.
November 27, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Thanks for taking the time to leave us your feedback and for shopping with United Carpets and Beds Mansfield.
We hope to see you again soon for your next project.
Salesperson were very good
Salesperson were very good
But who came to fit doesn't want to do it everything. The top landing is supposed to have an L-shaped metal part. I have purchased it but the fitter said that doesn't fit there, he did not do anything for that. Still it is not sorted.
November 30, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Jose,
Thankyou for leaving us a review.
We are disappointed to hear that your fitting experience wasn't up to our usual high standard.
If you contact the store Jordan will be able to assist you with your landing carpet.
If you have any further information please contact aftersales@unitedcarpets.net
Once again, thankyou for taking time to leave us a review.
United Carpets & Beds Mansfield
Bought a new bed and mattress about 3…
Bought a new bed and mattress about 3 months ago at Mansfield branch, sales lady was excellent, we told her our needs (my bad back issues) and she pointed us out to a mattress she said she has for her bad back, we tried the mattress for a couple of minutes, it felt fine, 3 months down the line, my back is a lot worse and to top it off, my Mrs now has a bad back through the mattress, we were hoping that our bodies would adjust to the new mattress but we just ache more and more everyday
October 20, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Thanks for taking the time to leave us your feedback and for shopping with United Carpets and Beds. It is recommended to allow for an adjustment or settlement period when you buy a new mattress. This allows the fibres in the mattress to soften and adjust to your body shapes to provide a better level of support. You can see information about mattress settlement on Bed Advice UK website here https://bedadvice.co.uk/mattress-settlement-body-impressions/
Thanks for taking the time to leave us your feedback and for shopping with United Carpets.
Carpet is amazing, shame about the fitters work ethic
Carpet is amazing quality and looks really good.
Would have been 5 stars if the fitter hadn’t left halfway through for a doctors appointment only to return FOUR hours later.
I tend to arrange my personal life around work not during the working day but maybe that’s just me and my customer focussed values.
He also kept his outdoor shoes on, yet every other contractor seems to be able to grasp the remove shoes concept. Especially on a new cream carpet.
December 11, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Jon,
Thankyou for leaving us a review.
We are happy to hear that you love your new carpet.
We are disappointed to hear that your fitting experience was not up to our usual high standard.
All of your comments will be fed back to management to improve our services.
If you have any further information please contact aftersales@unitedcarpets.net
We look forward to assisting you again soon.
All the best,
The United Team
the fitter was very good cleaned his mess up and the carpets are very good quality we will be buying from you againe
the fitter was very good cleaned his mess up we will be buying the
November 22, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Patricia,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience and love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Excellent customer service
December 8, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Stephen,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Mansfield.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Mansfield
Very good service from start to finish
Very good service from start to finish, Gary is the best ,Mansfield branch
December 8, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Dale,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you received great service from Gary at United Carpets & Beds Mansfield.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Great quality & good service.
We have ordered carpets from United Carpets at Mansfield over the years and have always received good service from helpful staff. The carpets have lasted well. More recently we have had vinyl floor fitted, it looks great, really good quality. The fitter, Martin, worked quickly and cleared away the remnants. The kitchen looks amazing. Thankyou.
October 21, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Hayley,
Thankyou for taking time to leave us such a wonderful review.
We are delighted to hear that you have returned to United Carpets & Mansfield for your next flooring purchase.
All the team love to hear positive feedback about our products and services both in-store and at fitting. Martin will be happy to hear that he made your fitting experience great.
We look forward to assisting you again in the future.
All the best,
United Carpets & Beds Mansfield
Great experience at the Mansfield store!
Great experience at the Mansfield store. Excellent customer service every time we use these guys and nothings ever too much trouble!
Great choice in store and fab quality!
November 25, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Emily,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you once again have received great customer service from the team at United Carpets & Beds Mansfield and that you had a large choice in store to choose from.
We look forward to assisting you again in the future.
All the best,
United Carpets & Beds Mansfield
Quality carpets & beds
Quality carpets & beds, fast fitting and great staff.
November 24, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Kelly,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received high quality products with a fast and efficient delivery.
All the team love to hear such great feedback and look forward to assisting you with your next project.
All the best,
United Carpets & Beds Mansfield
Very friendly and helpful sales person…
Very friendly and helpful sales person excellent price as always and the fitter did a grand job
Will be back in soon for our next project
October 12, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store and fitting experience at United Carpets & Beds Mansfield.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Mansfield
Alway use these for our carpets staff…
Alway use these for our carpets staff brilliant never had any issues 10/10 every time
November 4, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Darren,
Thankyou for leaving us a 5 star review.
We are delighted to hear that we have been able to assist you with all of your flooring purchases and that you keep returning to United Carpets & Beds Mansfield.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Mansfield
VERY pleased from start to finish
VERY pleased from start to finish. So helpful, yet not pushy at all. There if I needed help. Came out the same day to look at my flooring and measure up. Gave very good advice. Came on the day and time stated to fit my flooring. Fitters were very good, and I was more than pleased at the finish! Thank you United Carpets. I won't be using anyone else.
October 5, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Marion,
Thankyou so much for leaving us such a wonderful review. We are so glad you had a great experience.
We look forward to assisting you again soon.
All the best.
The United Team.
Very happy with my carpet and the…
Very happy with my carpet and the fitting Guy is the person who fitted my stair and landing very present polite and professional would recommend united carpet and beds I always use them they never fail
October 10, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Susan,
Thankyou for leaving us such a wonderful review. We are delighted that you are very happy with your carpet and would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds
United carpet’s are very helpful
United carpet’s are very helpful
Just had problems with the fitters but they are separate to the shop
October 5, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi
Thankyou for taking time to leave us a review. I'm really sorry to hear that your fitting experience with us was not up to our normal high standards.
We look forward to assisting you soon.
All the best
United Carpets & Beds Mansfield
Excellent service,
Great service from United Carpets all round. Friendly helpful service in store and the same from the fitters. The fitters called before hand to arrange a time and were very efficient, clean, and tidy. The fitters asked us what we wanted doing and were a pleasure to deal with. A good service from start to finish
October 9, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Neil,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
No proper management at this store regarding the fitters.
I shouldn’t fill this in really a terrible experience! But it’s another case of managers not doing there jobs they are paid for.
The store people in Mansfield are great- a family atmosphere, but that’s where it ends.
When the fitters arrived I was polite & pleasant to them but they all seemed as though they didn’t want to be here it was hard to get anything more than a yes or no from them my questions where mainly I was answered with a shrug of the shoulders.
Out of the 3 that turned up there was only one I think the actual fitter than showed any willing I wouldn’t pay the others in bent washers.
When the carpet was fitted I gave the fitter £10 as a thank you “I wish I hadn’t”
My wife is terminally ill & I have a type of blood cancer meaning I have little mobility but I found lumps of carpet had been thrown into the adjoining bedroom, the landing, and the bathroom? Why? I had to struggle bringing down not only 1 off the two off cuts but two half bags of “carpet lumps” hidden behind the bed so I had to vac 3 rooms.
As for the fitting is 42 strands sticking up from the gripper area acceptable which I had to cut off.
I won’t mention the lack of uniform or the very casual dress sense but this showing wouldn’t I would have thought done anything for the corporate image of the company.
I have spent many thousands at this store on beds and carpets using Gary as a fantastic guide on your products but I personally having been in business many years wouldn’t employ these people due to the above reasons.
It’s a great shame these “fitters” have destroyed that relationship - I won’t use this company again.
As said earlier there seems to be no proper management in place allowing this to be, I have in the past had some great workmanship from proper tradesmen from this store sadly this was not the case- a bad experience!
September 2, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon,
I'm really sorry to hear that your experience with us was not up to our normal high standards. If you send full details of the complaint through to our customer service team including the location of the store you ordered with we will be able to look into this more closely for you.
You can send these details through to customerservice@unitedcarpets.net and our team will respond to you directly.
Thank you for taking the time to leave us your feedback.
The United Team
Excellent customer service in store and…
Excellent customer service in store and fantastic fitters on the day. We are very happy with our purchase.
September 11, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Barbara
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Well fitted carpets
had 3 bedrooms , stairs and hallway carpeted with underlay ,
the guys came and was done relatively quick , good price and well fitted
cheers , much appreciated 👍🏾
will use united carpets again -excellent service
ps all the staff really helpfull , guys in the shop and the guy who came to measure up 👌👌👍🏾👍🏾
July 12, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Deon
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
The carpets were delivered on time and…
The carpets were delivered on time and have been hard wearing especially since we have a new puppy. Easily cleaned and have had to put up with a lot since he arrived. Would recommend them
April 29, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Jan
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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