Great experience. Really helpful in store and accommodated me when I needed to change the date for fitting. The fitting guy Logan was amazing. Professional, friendly and really helpful as it turned ou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more
Company replied
From our initial walk into the shop & the welcome we received it was an easy decision to make our purchase. Furthermore the carpet fitters were excellent in every way.
Company replied
Great company fast and efficient lovely lady Kelly behind behind desk sorting fitting out . Great fitter think his name was Kyle or kylie tall and lanky with big ears great guy would defo recommend
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Old Mill Lane, NG19 9AJ, Mansfield, United Kingdom
- 01623 428481
4.6
Excellent
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful very patient with her in…
Very helpful very patient with her in doors as she is very very picky?
April 27, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team delivering great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Brilliant service brilliant fitting…
Brilliant service brilliant fitting spot on 10 out off 10 had my carpets from there for a million years
April 29, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a fitting experience with the fitters able to deliver a professional service.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Mansfield
Excellent customer service and fitting…
Excellent customer service and fitting of our carpet
April 22, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent customer service and had a great fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Welcoming, helpful and informative
The member of staff at United Carpets & Beds - Manfield that took our order was very welcoming, helpful and informative. The Carpet Fitter chosen arrived on time, was friendly and did an excellent job. All in all a good experience worthy of 5 stars.
March 1, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Darren,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team both in-store and at fitting.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Mansfield
Carpet fitted well but damaged bed
Carpet fitted well but damaged bed - put bed on its end by himself and damaged the leg supports
March 14, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Steve,
Thankyou for taking time to leave us a review.
We are happy to hear you had a great fitting experience.
However we are disappointed to hear about your delivery, if you email the team at aftersales@unitedcarpets.net we will be able to look into this for you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Good advice and service in store
Good advice and service in store, delivery on time and fitted quickly and well
February 20, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Dear Bruce
Thanks for taking the time to leave us your feedback. We are glad to hear that you enjoyed your experience in our store.
We hope to see you again soon for your next project.
All the best - the team at United Carpets Mansfield.
Perfect service from start to finish
Perfect service from start to finish, excellent fitter Vinnie an asset to the Company.
Lovely quality carpet.
Highly recommend purchasing from United Carpets
February 26, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Thank you for taking the time to leave us your feedback and a 5 star review.
We hope to see you again soon for your next project.
Lots of choice helpful and…
Lots of choice helpful and knowledgeable staff
February 5, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Andrew,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of products.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
A great company
Very good experience from United, the quality of the carpet & friendly fitters make it a pleasant experience..would highly recommend..
February 10, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Tracey,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service in-store and at fitting from the team at United Carpets & Beds Mansfield.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Mansfield
New stair and bedroom carpet fitted
New stair and bedroom carpet fitted. Very well fitted, good value and efficient service.
February 20, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Mark,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience and love your new stair and bedroom carpet!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Excellent Service
The staff at this branch couldn’t have been more helpful. We were on a time restriction and the carpet was ordered and arrived. On fitting a fault was discovered and the staff went out of their way to replace it and still get it fitted on time. Excellent service
January 12, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Liz,
Thank you for taking the time to leave a great 5 star review!
We’re happy to hear you enjoyed the in-store experience and pleased you were happy with the service provided! We do hope to see you again soon.
All the best,
United Carpets & Beds Mansfield
Brilliant customer service in store
Brilliant customer service in store, really prompt at arranging measurements visit to suit us and the fitting team were absolutely fantastic and did a great job. Very happy with our carpets.
January 16, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Steph,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience and used our free measure and estimate service to get the perfect fit! All the team love to hear such positive comments about our products and services.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Fantastic customer service from start…
Fantastic customer service from start to finish.
February 3, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Susan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team at United Carpets & Beds Mansfield.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Great!
Great service from start to finish and beautiful carpet, thank you!
December 8, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Lynda,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have received great service from the team at United Carpets & Beds Mansfield.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Excellent service as always
Excellent service as always! Very friendly, helpful staff. Very happy with our carpet, fitters were in and out in about 30 min and was a very large room. Super job, wouldn’t go anywhere else.
December 27, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Zoe,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Mansfield with the team able to deliver excellent service as well as our fitting team being quick and efficient.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Mansfield
Mansfield branch
The sales people in the shop were very helpful. The carpets and vinyl were laid well by the fitters and were polite
January 18, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Amanda,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team being able to assist you!
We look forward to seeing you again soon.
All the best,
United Carpets & Beds Mansfield
Not brilliant
I gave a piece of flooring to match they still came with wrong stuff then next lot came it is slightly lighter but couldn’t be bothered complaining we just wanted it done
December 20, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi James,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your experience wasn't up to our usual high standard. I have spoken to the store who was able to rectify this within 24 hours and re fit the correct flooring.
We once again, thankyou for leaving a review and if you have any further comments please email us at aftersales@unitedcarpets.net.
The United Team
Great experience
Booked in much quicker than expected.
Fitter was fantastic. Very
Polite, very clean and professional- did a great job.
November 27, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Kerri,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a quick and efficient fitting experience at United Carpets & Beds Mansfield.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Mansfield
Great prices
Great prices, great selection,and the staff went out of their way to help make an informed decision about what I needed for my carpet
December 1, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Stuart,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store experience and that our expert sales team was able to advise you on your new carpet.
We look forward to seeing your new carpet.
All the best,
United Carpets & Beds Mansfield
The first carpet was fitted by the…
The first carpet was fitted by the fitter and was only just big enough although measured by United carpets themselves.
The second carpet was brought and was well short for the room it was being fitted (again measured by themselves)
This meant that the fitting could t take place and the carpet need reordering which led to the furniture being put back in the room and then having to be removed for a second time along with having to arrange another appointment
December 16, 2023
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Keeley,
Thankyou for leaving us a review.
We are disappointed to hear that your fitting experience wasn't up to our usual high standard.
We apologise for the delay in fitting, if you get in contact with the store Jordan will be able to assist you with your new carpet.
Once again, thankyou for leaving us a review.
United Carpets & Beds Mansfield
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.