Great experience. Really helpful in store and accommodated me when I needed to change the date for fitting. The fitting guy Logan was amazing. Professional, friendly and really helpful as it turned ou... See more
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See what reviewers are saying
“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more
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From our initial walk into the shop & the welcome we received it was an easy decision to make our purchase. Furthermore the carpet fitters were excellent in every way.
Company replied
Great company fast and efficient lovely lady Kelly behind behind desk sorting fitting out . Great fitter think his name was Kyle or kylie tall and lanky with big ears great guy would defo recommend
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Old Mill Lane, NG19 9AJ, Mansfield, United Kingdom
- 01623 428481
4.6
Excellent
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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On time and has lovely has always 😊
November 11, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with the team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
Thank you 🤩
Thank you to the wonderful salesman Jordan in the Mansfield branch. He is so polite and knowledgeable, walking me through all of the options, price ranges and colours. I took full advantage of the same week fitting service that I saw via facebook- thank you to Guy for the great fitting service. Would definitely recommend.
November 29, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Harriet,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Jordan able to advise you on our huge range of flooring as well as arrange fitting in the same week!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
good customer service apart from the…
good customer service apart from the fact it felt a bit rushed.
November 29, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Janet, thank you so much for leaving us a review! We're so glad to hear that our Mansfield store provided you with great customer service, we hope to see you again in the future!
Carpet not fitted properly carpet…
Carpet not fitted properly carpet fitter damaged wood on stairs and marked the wall sent pictures to the manager who never contacted me back always used United carpets but very disappointed
October 22, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Richard, thank you for taking the time to leave us a review! We appreciate you bringing this matter to our attention. We regret that you had a negative experience with our Mansfield store, and will use this as an opportunity to improve. Please reach out to us at customerservice@unitedcarpets.net at your earliest convenience so we may further assist you in working towards a resolution.
Kind Regards
The United Team
Disappointed …
Waited 3 weeks for fitting booked the day off work only to be told its not been delivered.... good news I did get my deposit back but lost a days wage in process..... if I'd not rung the store I would of been sat waiting all day for fitting...disappointing.
November 1, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Kathryn, thank you for taking the time to leave us an honest review. We're sorry to hear that your experience with our Mansfield store wasnt a positive one. We appreciate your feedback and will use this as an opportunity to improve. A conversation will defiantly be had with the store regarding the lack of communication you recieved. We hope you can give us another chance in the future, all the best
The United Team
Fitter did a good job in a small…
Fitter did a good job in a small awkward place, would recommend.
October 21, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi John, thank you so much for taking the time to leave us a review! We're so happy that our Mansfield team could meet your expectations. We hope you have a fantastic afternoon!
Very poor customer service and the kept…
Very poor customer service and the kept giving me a day and time for the carpets to be fitted and never turned up .. when the carpet fitter turned up he didn't have the right amount of carpet so that was another poor mark for this company
November 4, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Paul, thank you for taking the time to leave us a review! We're so sorry to hear that your experience with our Mansfield store wasnt a positive one. We appreciate you bringing this matter to our attention and use all feedback as an opportunity to improve. If there is anything further you feel we can do to try and turn your experience around please don't hesitate to email customerservice@unitedcarpets.net and a member of our team will be in touch.
All the best
The United Team
New dining room floor
Staff in the shop was helpful and got my blue light discount too. The fitters where clean and tidy, plus chatted throughout with me. Very good experience and will be coming back in the new year for new stairs and landing carpet.
September 10, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Debbie, thank you so much for taking the time to share with us how our Mansfield store did! Its a pleasure to see you recieved such a professional service in store and from the fitters! We look forward to seeing you next time, take care!
Friendly service.
The lads were courteous and worked well. They cleaned up as they went along . Very pleased with the quality of my flooring ..
October 8, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Lynn, Thank you so much for taking the time to leave us a review, its so great to hear that our Mansfield store was able to meet your expectations, and that your very pleased with the quality of your new flooring! We hope you have a fantastic afternoon.
Polite and helpful staff,very…
Polite and helpful staff,very knowledgeable.lots of stock
October 28, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Dorothy, Thanks for taking the time to leave us a review, we love to hear all about our customers experiences with our stores! We hope you have a fantastic evening.
Great design
Carpet came from Belgium so took a few weeks but excellent service great fitting
October 28, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Karen, thank you so much for taking time to let us know how we did! We hope you love your new carpet, take care!
Very professional company
Very professional company and an excellent fitting service
Highly recommended
October 4, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Andrew, Thanks for sharing your experience, we love to hear how we did! Enjoy your new flooring.
When I went to choose my new carpets…
When I went to choose my new carpets ,every staff member said hello as we walked through the door & asked if we needed help.We said we were just browsing & they said just let us know if you need anything.When we had chosen they gave us a full price & date & time when they would be fitted.The fitting team gave me courtesy call to say that they were on their way.They arrived on time & again very friendly & efficient. My new carpets look amazing.
September 20, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Samantha, Thank you so much for taking the time to leave us such positive review, our team appreciates this kind of feedback so much, its so rewarding to hear! Its great to see that you recieved such a fast and efficient service with amazing communication from our team at our Mansfield store. We hope to be of service again in the future!
Reasonable selection of carpets.
Knew the colour of carpet we wanted. Looked at some but we're not soft enough for the bedroom but then found just what we wanted. The purchase was done very quickly and a date fixed for it yo be laid.
September 10, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good morning, Its great to hear you had a quick and efficient service and was able to find the perfect carpet for you! Thank you so much for taking the time to share your experience with us. We hope you have a fantastic weekend!
Been going here for years for flooring…
Been going here for years for flooring and beds. Never disappointed always good service.
October 7, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Sharon, thank you for sharing your positive experience! Until the next time we meet, take care!
Friendly, helpful and good quality
Have been getting my carpets from here for over 15 years. The staff are always really helpful and friendly, not at all pushy but on hand if you need any advice. Carpets have always been fitted quickly and well and lasted me years.
August 12, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello again Catherine
we're so glad that we were able to go above and beyond for your project!
We hope to see you again soon for your next renovation.
All the team at United Carpets
Excellent service Kyle and team were on…
Excellent service Kyle and team were on time nothing was too much trouble for them very tidy workers.Well done boys.
September 19, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Colleen,
Thanks for taking the time to leave your kind feedback!
We hope to see you again soon for your next project -
All the Team at United Carpets and Beds
Good service
Good service from an amazing company, really helpful from beginning to end of fitting, we had a problem and they resolved it immediately. Were professional in their service and also kind and helpful. Would use their company/branch again. Thank you
September 11, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Angela
Thanks for taking the time to leave your feedback.
Your kind comments will be passed onto the store.
Kind Regards
United Carpets and Beds Mansfield
Still waiting for my carpet to be…
Still waiting for my carpet to be fitted. Bought and paid for 1st August... it is now 12th September... not heard anything. Called into the shop a few weeks ago but it hadn't come in from abroad. Would be great to hear from them..
September 12, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Dear Lindy - thanks for reaching out. Our Mansfield store do not recognise the details of your order please give them a call on 01623 428481 to discuss this so we can get this resolved as soon as possible. If your order was not with the store in Mansfield please find the correct store on our store finder here https://www.unitedcarpetsandbeds.com/storelocator and they will be able to look into this for you to deal with it urgently. Thanks
Sales customer service was fine
Sales customer service was fine. But carpet fitting was really poor .
August 31, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Anu,
Thankyou for taking time to leave us a review.
We are happy to hear that you had a great in-store experience. In regards to your fitting experience with our independent fitters please email us at customerservice@unitedcarpets.net and we can investigate this further.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Mansfield
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