Great experience. Really helpful in store and accommodated me when I needed to change the date for fitting. The fitting guy Logan was amazing. Professional, friendly and really helpful as it turned ou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more
Company replied
From our initial walk into the shop & the welcome we received it was an easy decision to make our purchase. Furthermore the carpet fitters were excellent in every way.
Company replied
Great company fast and efficient lovely lady Kelly behind behind desk sorting fitting out . Great fitter think his name was Kyle or kylie tall and lanky with big ears great guy would defo recommend
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Old Mill Lane, NG19 9AJ, Mansfield, United Kingdom
- 01623 428481
4.6
Excellent
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problems with fitting
There wasn't a problem with the purchase but I had a problem with the fitting. I had purchased underlay with my carpet but luckily I noticed by chance that the fitters had nearly completed the fitting of the new carpet on the old underlay. When I asked about that the fitters said they had to check the paperwork for my job. I thought they would have to go back to the store and collect the underlay but it was actually on their van. I wasn't impressed. I rang the store and spoke to the manager who arranged for another fitted to cone out as the first fitters did a bad job.
I would have thought that once the new fitter had completed the job I should have had a call from the manager to check everything was okay but no call came.
January 30, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Norma,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your experience with our independent fitters. However the team was able to rectify this for you.
If you need any further assistance please let the team know.
Kind regards
The United Team
Great choice fab customer service…
Great choice fab customer service gorgeous carpet fitted by a great fitter definitely recommended
January 14, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Marie, thank you for taking the time to leave us a review!
We're so glad that our Mansfield store could meet your expectations and make your experience a positive one.
We hope that you love your new carpet, take care!
Very pleased with help at the shop for…
Very pleased with help at the shop for selecting various floor coverings. Very pleased with the fitters who were helpful and worked speedily and with care
Would recommend United Carpets at Mansfield to anyone.
February 21, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello, thank you for taking the time to leave us a review!
We're so glad to hear that you're pleased with help you recieved while in our Mansfield store, and that the independent fitters did a quick and efficient job.
Thanks again for the recommendation, we hope to see you again in the future, have a fantastic afternoon!
Great service in store.
Great service in store.
Great fitter.
Good price.
Overall great job and will use the carpet shop again.
February 20, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Sarah, thank you for taking the time to leave us a review!
Its brilliant to hear that our Mansfield store provided you with a great service in store and the independent fitter also did a great job.
We will look forward to your next visit with us, take care!
I would highly recommend this company
I would highly recommend this company. We have continued to have all our carpets from here and been 100% with the help choosing carpets to having them fitted by their fantastic fitters.
January 27, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi John, thank you for taking the time to leave us a review!
We're so glad you could find the right carpet for you and your home in our mansfield store and that the independent fitters were fantastic.
We hope you love your new carpets, thank again for the recommendation, take care!
Carpets are lovely shame about the…
Carpets are lovely shame about the filters had to send a man out to put thinks right
January 20, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Angela, thank you for taking the time to leave us a review!
We're so glad to hear that your happy with your new carpets, however we're disappointed to hear there was some issues with the independent fitter. We're pleased to hear that these issues have now now been rectified for you and put right. if there's anything further we can do to improve your experience, please don't hesitate to contact us at customerservice@unitedcarpets.net.
Kind Regards
The United Team
They did what they said on the tin I…
They did what they said on the tin I always find the shop staff really pleasant to deal with ( Mansfield Woodhouse branch ) they give good advice not out to scrounge every penny off you
Fitters turned up on time we’re very pleasant and made a good job
Thanks to you sll
January 17, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Sheila, thank you for taking the time to leave us a review!
We're so pleased to hear that our Mansfield store and independent fitters could meet your expectations and make your experience with us a positive one.
We hope to see you again in the future, take care!
very happy with the fitting
very happy with the fitting
the fitters turned up exactly when they said they would they were efficient polite and fast
February 8, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Tracy, thank you for taking the time to leave us a review! We're so pleases that our Mansfield store and the independent fitters could meet your expectations and provide you with an fast and efficient service.
We hope to have the opportunity to assist you again in the future, take care!
Excellent company
Excellent company bend over backwards to help you thank you
February 12, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi John, thank you for sharing with us how our Mansfield store did!
Its so great to hear that our Mansfield store could make your experience with us a positive one, doing all they can to help provide you with an excellent service.
We hope to see you again in the future.
All house carpeted at competitive…
All house carpeted at competitive prices, efficient service and good quality - definitely recommend.
February 4, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Ian, thank you for taking the time to share with us how our Mansfield store did!
We're so pleased that they could meet your expectations and provided you with a efficient service.
Thanks again for the recommendation, take care!
Ive recently had stairway and hallway…
Ive recently had stairway and hallway carpet replaced I have used this company before with no issues two years ago . The fitters arrived to replace the carpet and told me they suspected I had a leak so they couldn’t fit the carpet . I contacted the plumber and he couldn’t find a leak . They came back and forgot the brass carpet grips and left me with the original ones so I’ve been left with the same ones which don’t work at holding the carpet down . I sent an email to the manager and he wrote back eventually to advise he will send someone over to rectify the problem and replace the old grippers . So far, no one has called, or been to the house to fix the situation. The carpet fitters didn’t wear shoe protectors in the awful weather conditions either and this left a muddy mess on the brand new stair carpets . Overall not a very positive experience.
January 20, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Anouska, thank you for taking the time to leave us a review! We're sorry to hear that your experience with our independent fitters wasn't a positive one. We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and a member of our team will be in touch.
Kind regards
The united Team
Honest
I really liked the promptness; and the politeness of the staff members from start too finish that was laying our carpet down, I didn’t like the mess they left afterwards, they bagged it up but wish the bags were bigger for the disposing of the wastage but we sorted that quickly, only downside is our carpet looks like it could of been stretched out a lot more than it has been.
December 14, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Amiee, thank you for taking the time to leave us a review! We're so glad you recieved such a positive experience from our Mansfield store. We hope you love your new carpet, take care!
Fantastic customer service
Can honestly say that the service here was absolutely brilliant especially Sean.
He listened to what I wanted & pointed me in the right direction advising me perfectly.
Also want to thank Darren for my bonus. In store joke, if you know you know. Would 100% recommend & will definitely use again.
January 9, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Deborah, thank you for taking the time to leave us a review! We're so glad to hear that our Mansfield store provided you with a brilliant service and helped point you in the right direction to find the perfect product for you. We look forward to seeing you again in the future, take care.
Great product
Great product, competitive price, skilled and accommodating fitter
December 19, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello John, thanks for leaving us feedback! Its great to hear our Mansfield store could meet your expectations.
The carpets were fitted very well.
The carpets were fitted very well.
November 22, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi June, thank you for taking the time to leave us feedback, we hope you love your new carpets!
Amazing shop team watch the fitters
Very helpful team in the shop the gentleman helped translate the diagram my son had drawn into the size we needed to cover the stairs and hallway.
He arranged fitting and assured that for a small change they would take up the old flooring as we are both disabled I asked if they would also remove the hallway flooring due to this being a different flooring this was also agreed.
Fitting day came and the stairs carpet was removed without fuss and left on the front garden they then had to go to the shop to cut the carpet as it was raining outside, on the return I asked about the hall flooring they said they would remove it but once they said they had finished I went to check the work and found that the lino had been left under the carpet
November 22, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Sarah, thank you for taking the time to share with us how our Mansfield store did! We're disappointed to hear that your experience with us wasnt a positive one. We would like to hear more about your experience, please email customerservice@unitedcarpets.net at your earliest convenience and we will try our best to turn your experience around.
Kind Regards
The United Team
Yes I like the Lino and they delivered…
Yes I like the Lino and they delivered it on time
October 13, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Donna, thank you for taking the time to leave us feedback! We're so pleased to hear that your happy with the service you recieved from our Mansfield store. We hope you love your new vinyl!
Brilliant service from start to finish…
Brilliant service from start to finish for my elderly parents. And the carpet fitters was amazing with them , he went above and beyond to help even putting furniture back . We as a family would never use another company.
December 3, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Mel, thank you for sharing with us how our Mansfield store did. its great to hear they could meet your expectations and provide your parents with a brilliant service. We look forward to assisting you again in the future!
Helpful friendly store
Very helpful in store when I was looking for a suitable pre cut roll and managed to book fitting in quickly. Very happy with quality of flooring.
I had to have the fitter back because there were some issues but the store worked quickly to arrange that too.
October 26, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Penny, thank you for taking the time to leave us a review! We're so glad you're happy with the quality of your new flooring! We're sorry to hear you had a few issues, but its great that our Mansfield team quickly got this sorted for you! We hope you have a fantastic Christmas and new year!
Excellent service at the store and…
Excellent service at the store and friendly efficient fitters ,we have used this company 3 times now and wouldn't go anywhere else
October 29, 2024
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Simon, thank you so much for taking the time to leave us a review! We're so happy to hear that our Mansfield store made your experience with us a positive one for the 3rd time! We look forward to assisting you next time.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.