Great experience. Really helpful in store and accommodated me when I needed to change the date for fitting. The fitting guy Logan was amazing. Professional, friendly and really helpful as it turned ou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more
Company replied
From our initial walk into the shop & the welcome we received it was an easy decision to make our purchase. Furthermore the carpet fitters were excellent in every way.
Company replied
Great company fast and efficient lovely lady Kelly behind behind desk sorting fitting out . Great fitter think his name was Kyle or kylie tall and lanky with big ears great guy would defo recommend
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Old Mill Lane, NG19 9AJ, Mansfield, United Kingdom
- 01623 428481
4.6
Excellent
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service and the fitter was…
Great service and the fitter was fabulous took his time and did a beautiful job 👍
June 25, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Laura, thank you for taking the time to leave us such kind feedback.
We're happy to hear that our Mansfield store and independent fitters could provide you with such a great service that met your expectations.
We hope to assist you again in the future, take care.
Lovely family ran business
Lovely family ran business. We buy all our carpets from here, wouldn’t go anywhere else. Carpet ordered and fitted within a week, prompt installations and the 2 installers were very friendly, more than accommodating of my mess, as I’m renovating and helped me out too. The carpets are so soft, 2 months in teenagers messy rooms and carpets still feel fluffy like new
April 8, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Carolyn,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with your recent carpet fitting and the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Mansfield
Good choice great value good team and…
Good choice great value good team and very good communication Did a great job well pleased
May 16, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello John,
Thank you for taking the time to leave feedback!
We are happy to hear that you had a great in-store experience with the team who was able to deliver a professional service.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Mansfield
Friendly staff .told them what I wanted…
Friendly staff .told them what I wanted and they obliged.
April 25, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Anges, thank you for the review!
We're so glad our Mansfield store could make your experience with you a positive one that met your expectations.
We hope to assist you again in the future, have a brilliant day!
Fantastic service from start to finish…
Fantastic service from start to finish ….the carpet fitter (guy) I think was fantastic …. 5 star service ⭐️⭐️⭐️⭐️⭐️
May 30, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Joy, thank you for taking the time to leave feedback!
Its brilliant to hear that our Mansfield store & independent fitter provided you with a fantastic service from start to finish.
We hope to have the chance to assist you again in the future, take care!
Really helpful staff
Really helpful staff. Didn’t mind the all of the lying down and turning over to get the right feel for the bed we wanted. Had a super king bed with zipnlink mattress and couldn’t be happier. That coupled with the very competitive prices… no brainer to choose these.
The delivery guys were really helpful too, got the bed upstairs and set up in no time.
April 30, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Sara, thank you for taking the time to share how our Mansfield store did.
We're so pleased that they could help you find the perfect bed for you and your home.
We hope to assist you again, have a fantastic day!
On time to fit helpful sales as well
May 13, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Thanks for your 5 star rating. We're glad you were happy with the service at United Carpets and Beds
Great service in store with excellent…
Great service in store with excellent advice given. Fitting arranged when suited us to. Good quality carpet and underlay provided
April 30, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Ricky, thank you for taking the time to leave us a review!
We're so pleased to hear that our Mansfield store was able to meet your expectations and provide you with an excellent service with excellent advice.
We hope to assist you again in the future, take care!
Avoid due to contractors
Prices was decent and that’s about it, Steve wonder could have fitted the laminate better! Hardly any of the beading is actually fitted correctly and some of the laminate is loose. Paid a lot of money for a half done, lazy job. The guy who came to fit was a down right creep asking my mum to go back to his with him over WhatsApp. Do not use these people as the contractors they use are either creeps, rude or terrible at what they do! reason for two stars is because the carpets are good so I guess that’s two positive things.
I can’t remember the exact dates of fitting but it was in march this year
March 25, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon L, thank you for taking the time to leave us feedback.
Its disappointing to hear that your experience with our Mansfield store did not meet your expectations.
We would like to hear more about the service you recieved. Please email customerservice@unitedcarpets.net at your earliest convenience, with your details and any images and a member of our team will be in contact.
Kind Regards
The United Team
Reply from United Carpets & Beds - Mansfield
Hi Cat, thank you for taking the time to leave us a review!
Its great to hear that our Mansfield store was able to meet your expectations and provide you with a 5 star experience.
We hope that we get the opportunity to assist you again in the future.
All The Best
The United Team
Mediocre
Had new carpets and laminate for our house, 4 rooms and hallway in total. Sorted us a nice price which I can't complain about but then it took so long for the contractors to come and fit them. I don't even think the bedroom carpets match what we asked for and ordered. The man that came to fit our laminate did an awful job, he half jobbed it and it got left for a couple of weeks because the hallway flooring had been damaged either by manufactures or during transport and now the rest has been fitted there's bits of the floor that have sunken lower than the rest and the beading isn't tacked down properly. Overall, wouldn't use the company again anytime soon, too much of a faff about whilst trying to move house with 2 children.
March 25, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Melissa, thank you for taking the time to leave us feedback.
Its disappointing to hear that your experience with the independent fitters from our Mansfield store did not meet your expectations.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net at your earliest convenience and a member of our team will be in contact.
Kind Regards
The United Team
Reply from United Carpets & Beds - Mansfield
Hi Mrs Healy, thank you for taking the time to leave us a review!
We're so pleased to hear that our Mansfield store could meet your expectations and provide you with a 5 star service.
We hope to assist you again in the future, take care!
Very helpful in the war a…
Very helpful in the warehouse and a wide range of carpets to choose from.a misunderstanding with the fitting date but that was resolved and the fitter’s arrived later the arranged day and did a good job.the quality of the carpet was excellent for the price.highly satisfied
March 21, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Teejay, thank you for taking the time to leave us feedback!
We're so pleased that our Mansfield store could help you find the perfect carpet for you and your home.
We hope to assist you again in the future, take care!
Poor customer service
When I ordered the carpet and booked fitting, I explained there was a wardrobe in the room and would need moving. They said it wouldn't be a problem. They sent just one fitter who tried to move the wardrobe and in doing so the wardrobe got broken. I contacted the store to be told that someone would call me back. No one has. So while I may have a nice carpet, I have a broken wardrobe! Shocking fitters, shocking after care.
March 4, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Donna, thank you for taking the time to leave us feedback.
We disappointed to hear that the independent fitters from our Mansfield store did not meet your expectations when fitting your carpet.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net at your earliest convenience and a member of our team will be in contact.
kind regards
The United Team
Very helpful with choosing our carpet
April 5, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi, thank you for taking the time to leave us a review!
We're so pleased that our Mansfield store could meet your expectations by helping you find the perfect carpet for you and your home.
We hope that we can assist you again in the future, take care!
Loved the lino and was beautifully…
Loved the lino and was beautifully fitted but when it came l got the Ontario not the Alaska so it did not match the lino in the other room but l do like it thank you
March 17, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Nansi, thank you for taking the time to leave us a review!
Its great to hear that our Mansfield store could provide you with such a positive service.
We're so glad that you love your new Vinyl. We hope to assist you again in the future, take care!
Excellent from start to finish.
From start to finish, the guys at United Carpets and Beds made the whole experience a breeze. George (I think his name is) who measured up was friendly and professional. I picked my carpets the day after his visit and they were being fitted two days after that. Speedy and efficient service. The fitters were brilliant, down to earth and the best in the business. I’ll be choosing these guys again, again, and again.
February 14, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Stephanie, thank you for taking the time to leave us such a kind review!
We're so pleased that our Mansfield store & independent fitters could make your experience with us a positive one.
We hope that you love your new carpets, and we look forward to your next visit with us, take care!
Reply from United Carpets & Beds - Mansfield
Hi Lisa, thank you for taking the time to leave us a review!
We're so pleased that our Mansfield store could meet your expectations and provide you with a positive service, we hope to see you again in the future, take care!
Reply from United Carpets & Beds - Mansfield
Hi Pamela, thank you for taking the time to leave us a review!
Its great to hear that the independent fitters from our Mansfield store did such a good job when fitting your new flooring.
We hope to assist you again in the future, take care!
Had our carpets from here for years and…
Had our carpets from here for years and many more to come. Wouldn't go anywhere else.
Excellent product, customer service and great fitting teams.
February 14, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Phillip, thank you for taking the time to leave us a review!
We're so glad that our Mansfield store could meet your expectations and provide you with a positve experience.
We look forward to seeing you again in the future, take care!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.