Great experience. Really helpful in store and accommodated me when I needed to change the date for fitting. The fitting guy Logan was amazing. Professional, friendly and really helpful as it turned ou... See more
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See what reviewers are saying
“Visited the store recently and was really impressed with the huge selection of rugs available – plenty to choose from for all styles and budgets. Simon was an absolute delight, very knowledgeable an... See more
Company replied
From our initial walk into the shop & the welcome we received it was an easy decision to make our purchase. Furthermore the carpet fitters were excellent in every way.
Company replied
Great company fast and efficient lovely lady Kelly behind behind desk sorting fitting out . Great fitter think his name was Kyle or kylie tall and lanky with big ears great guy would defo recommend
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Old Mill Lane, NG19 9AJ, Mansfield, United Kingdom
- 01623 428481
4.6
Excellent
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Make sure the job gets done properly
Make sure the job gets done properly
November 24, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Karen, thank you for taking the time to leave feedback.
We're sorry to hear that your experience with our Mansfield store did not meet your expectations. Please email customerserviceunitedcarpets.co.uk with your details and a member of our team will be in touch.
Kind Regards
The United Team
Wrong carpet delivered and fitted
Wrong carpet delivered and fitted. Had to wait for carpet re-ordered. Manager suggested we might like to keep wrong carpet or choose a roll-end from store so they could get it refitted quicker - obviously to make things easier for them. Once correct carpet fitted, we never heard a word from store to check if we were happy. We will not be using them again.
November 6, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Diane, thank you for taking the time to leave a review.
We’re very sorry that the wrong carpet was fitted initially ,we understand how frustrating that must have been.
We’re glad to hear the issue has now been fully rectified, and we appreciate your patience while we arranged the correct installation. If there’s anything more we can do to help, please don’t hesitate to contact our Mansfield store.
Kind Regards
The United Team
United Carpets and Beds
From help selecting the right carpet through to fitting the carpet the service was exceptional always keeping us informed at every step and a great team who fitted the carpet very conscientious would 100% recommend
September 4, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Carl, thank you for taking the time to leave a review
We're so pleased our Mansfield store could meet your expectations help you find the right carpet for you and your home.
Thank you again for the recommendation, take care.
Great prices for better quality
Great prices for better quality. Went to an independent and they were asking for double for a lesser product. No messing about had carpet measured ordered and fitted within a few weeks. Installers were also excellent no fuss and a well fitted carpet 👌would recommend
October 9, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Lisa, thank you for the kind feedback.
Its a pleasure to hear that our team at Mansfield could provide you with a quick and efficient service that accommodated to you.
We hope that you love your new carpets, have a fantastic day.
Great service
October 30, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi , thank you for your kind feedback.
We're so pleased that you're happy with the service you recieved from our Mansfield store.
Thanks again for the recommendation, take care.
Simon Trolley credit to the business!
Simon Trolley was so helpful from start to finish, his great knowledge of carpets and beds helped us so much with our final decision.
Simon went above and beyond to help and really looked after us. Couldn’t wish for better customer service.
Simon is a credit to the business and would highly recommend him to anyone!
September 7, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Stacey, thank you for taking the time to share how our Mansfield store did.
Its a pleasure to hear that Simon could help you find the right carpet for you and your home, and was helpful from start to finish.
Thank you so much for the recommendation, We hope to assist you again soon.
Fantastic service from start to finish
Fantastic service from start to finish. Delighted with quality of carpet. Store staff excellent - very helpful without being pushy. Fitter punctual, pleasant and did an amazing job!
September 13, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Claire, thank you for taking the time to leave a review.
We're so pleased our Mansfield store could provide you with a fantastic service from start to finish, and the fitter did an amazing job.
We hope that you love your new carpet, have a wonderful day.
Carpets were delayed coming into store…
Carpets were delayed coming into store and we were due to move in with the removal men 3 days later so the guy let us choose a dearer carpet for the same price and organised fitters for the same night. Absolutely amazing service yet again. We have used the Mansfield store for most of our homes and a pub we had, never been disappointed or let down
September 25, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Kev, thank you for your feedback.
We're so happy to hear that you're pleased with the service you recieved from our Mansfield store.
We hope to assist you again in the future, take care.
Guys was very helpful in the shop.
Guys was very helpful in the shop.. help me to choose wat i need at good price, they fit my carpet with now issue and very quick
August 15, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Victor, thank you for taking the time to leave a review.
We're so glad our Mansfield store could help you find the right carpet for you and your home, and get it fitted quickly and efficiently.
We hope to assist you again in the future, have a wonderful day.
Thank you Simon for your incredible…
Thank you Simon for your incredible service. Simon was really helpful in store, has lots of knowledge on flooring and listened to exactly what we wanted and found the perfect carpet for us as well as discussed hard flooring to which we will be returning for. His service was 5* throughout the process of getting the carpet booked in and done. Would definitely recommend speaking to Simon and will definitely be buying from you again. The carpet fitter was lovely, arrived on time did a brilliant job and professional. We love our new carpet, thank you to you both.
September 21, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Chloe, thank you for taking the time to leave our Mansfield store feedback.
We're so glad that Simon could provide you with an incredible service in store, and could help you find the perfect carpet for you and your home.
Thanks again for the recommendation, we look forward to assisting you next time.
Reply from United Carpets & Beds - Mansfield
Hello Kirst, thank you for leaving our Mansfield store a review.
We're so pleased they could provide you with a perfect service from start to finish.
We hope to get the opportunity to assist you again with any future projects. Have a fantastic day.
Simon is brilliant goes the extra mile…
Simon is brilliant goes the extra mile ! Cheers for everything
September 1, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Asa, thank you for sharing how our Mansfield store did.
Its great to hear that Simon could go that extra mile to ensure you recieved a 5 star service.
We hope to assist you again in the future, take care.
Still awaiting a carpet room dividing…
Still awaiting a carpet room dividing strip
August 30, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Lez, thank you for contacting United Carpets and beds.
We are sorry to hear that a door bar was missing when your carpet/flooring was fitted.
Please email customerservice@unitedcarpets.net with your details or ring the Mansfield store directly, so we can get a new door bar out to you as soon as possible.
We apologise again for any inconvenience this has caused.
Kind Regards
The United Team
Excellent service at the store
Excellent service at the store. Had a problem which they resolved easily and very quickly. Most impressed. The fitter was very good too
July 17, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Sue, thank you for sharing how our Mansfield store did.
We're so pleased they could provide you with an excellent service that met your expectations.
We hope to assist you again in the future, take care.
Excellently laid out store
Excellently laid out store. Vast array of stock.
Extremely helpful staff.
Carpet fitted the next day and looks stunning.
Would highly recommend.
July 15, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hello Jane, thank you for leaving our Mansfield store feedback.
We're so pleased you had such a positive instore experience when visiting us, and the team were extremely helpful.
We hope you love your new carpet, thanks again for the recommendation.
Really good service
Really good service. Nice lads doing the fitting.
August 8, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Sandra, thank you for sharing how our Mansfield store did.
Its great to hear how the team met your expectations and provided you with a really good service.
We hope to assist you again in the future, take care.
Brilliant service
We had Kenny visit us today after an incident resulting in our new Lino getting a slight rip in due to moving in.
He arrived with a smile and was punctual and very helpful, he cut out a piece of Lino and did and amazing job fixing it with off cuts we had from the original lay.
Kenny was very chatty and a kind bloke. 10/10 for service would highly recommend.
August 4, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Luke, thank you for taking the time to leave such kind feedback.
Its great to hear that our Mansfield store could provide you with a brilliant 10/10 service that met your expectations.
We hope to assist you again in the future, take care.
Didn't receive
Didn't receive, was still waiting nearly a month no correspondence so I cancelled. This was for a mattress. Good with carpets though
June 24, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Jane, thank you for taking the time to leave feedback.
We would like to hear more about your experience, please email customerservice@unitedcarpets.net with your details and a member of our team will look into this for you.
Kind Regards
The United Team
Fabulous service
From walking through the door of the store, staff friendly and helpful
The filter did a fabulous job. So happy with the full service
June 21, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Hi Denise, thank you for taking the time to leave feedback.
We're so glad our Mansfield store could make your experience with us a positive one that met your expectations.
We hope to assist you with any future projects, take care.
The service in store was fine
The service in store was fine. Friendly helpful salesman who we’ve been served by many times. The carpet fitters seemed quite inexperienced. The top stair of the carpet appears to be fitted incorrectly but not bad enough for us to phone and complain but it is noticeable. The living room carpet is fitted fine but walls were marked when they carried it in. We specifically asked for afternoon fitting and they arrived before 9am so work plans had to be quickly changed. I’m not sure we will return
June 10, 2025
Unprompted review
Reply from United Carpets & Beds - Mansfield
Good afternoon Joanne, thank you for taking the time to leave us feedback.
We're pleased to hear you had a positve instore experience when visiting our Mansfield store. However we're disappointed to hear that the independent fitters failed to meet your expectations.
Please do not hesitate to contact our Mansfield store or email customerservice@unitedcarpets.net if there is anything we can do to improve your experience, and we will be more than happy to assist you.
Kind Regards
The United Team
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