Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so ver... See more
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I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
Company replied
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... See more
Company replied
Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trou... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3B, WF8 2LN, Pontefract, United Kingdom
- 01977 602603
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Great service and a good price
Great service and a good price. Will be using them again.
December 5, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Thank you for taking the time to leave us your feedback and for the 5 star review!
All the team at United Carpets and Beds
Shocking service by the fitter beware…
Shocking service by the fitter beware if you don’t tel them get rid carpet in shop they won’t. They leave mess everywhere and didn’t even fit it proper the first time had get them back. for an over priced carpet all in all bad! Go support a small business I would say…. It wasn’t my old carpet it was all the off cuts from the new one left the carpet a took the underlay????
December 8, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi,
Thankyou for taking time to leave us a review.
In regards to disposing of your old carpet this is not a service we offer and we apologise for this not being made clear at the time of purchase.
Once being made aware of any fitting problems we immediately sent a fitter out to rectify this.
As a small business owner, we thank you for shopping at United Carpets & Beds Pontefract.
Exceptional service, kind staff and great quality carpets!
TL;DR: great service, quality beyond my expectation and inspired, helpful staff that helped me get the look I wanted with the stair runners. 🌟 Massive thank you to Emma in the Pontefract branch for the incredible service this year - an asset to the company! 🌟
Having had difficulty selecting my carpets and specifying the stair runners with a different branch, I tried Pontefract and was lucky to deal with Luke and Emma. Emma specifically went above and beyond to help me achieve the look I was going for (bright carpets, herringbone stair runners with black taping) and made valuable recommendations about selecting the underlay and fitting accessories (chrome door bars look so good!) without it being a blatant upsell like other carpet stores I’d already dealt with and never returned to. I’m beyond happy with the quality of the products that were selected and fitted - all looks great and it’s really transformed my living space!
Additionally, I can’t thank Emma enough for helping me organise the carpet install around a large amount of disruption.. I made the mistake of buying a newbuild from Avant Homes North Yorkshire that is overflowing with significant defects that actually blocked me for 9+ months installing the carpets - I had to live with filthy floorboards for that long.
Despite the extensive delay at the hands of Avant Homes, poor repair standard, careless management and disruption Emma went above and beyond to hold off the fitting until the property was actually ready (something that shouldn’t ever have been an issue). The amount of effort Emma put in, extensive communication and actual kindness won’t be forgotten and you just don’t get this high level of service and aftercare - I’m so grateful.
The fitting when it finally could happen was great, so a big thank you to Neil and Lee for their professionalism, care and speed too. The install is faultless!
The way United Carpets & Beds Pontefract worked with my timescale, my budget and made the experience pain-free for me during an incredibly stressful time won’t be forgotten - I will recommend you far and wide and return when my next property needs carpets! Thank you once again ⭐️⭐️⭐️⭐️⭐️
December 20, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Rav,
Thankyou for taking time to leave us a 5 star review.
We are delighted to hear that Emma was able to assist you with your new flooring and advise you on underlay and accessories as well as high quality carpets at a great price.
The team was in constant communication in finding you a fitting time suitable for you and that your received a high standard of customer care from the store and fitting team too.
We look forward to assisting you again soon with your next project.
All the best,
United Carpets & Beds Pontefract
Excellent service at united carpets
Excellent service at united carpets. Emma was really knowledgeable and very helpful. Would definitely recommend.
December 30, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Yvonne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from United Carpets & Beds Pontefract with Emma being able to assist you with your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Excellent customer service,
Excellent customer service,
Informative,
No pressure from sales to make purchase,
Friendly helpful and approachable
December 30, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Ian,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience in-store with the team at United Carpets & Beds Pontefract.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
The service is so lovely and friendly
The service is so lovely and friendly! We have been there a few times and the staff are so helpful especially Emma and David. 100% recommend this store.
December 30, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Saji,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store experience with Emma and David and that you would recommend us.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Pontefract
Very polite staff also very helpdull in helping customers with their choice
Very polite staff also very helpful with their choice of flooring qUik to agree a suitable time,/day to deliver and lay a perfect job completed will be sure to shop there again
December 21, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Betty,
Thankyou for leaving us a 5 star review.
We are delighted to hear that our expert sales team was able to assist you with your new flooring and that you had a great fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpet & Beds Pontefract
10 out of 10
We were badly let down by another company and Zac at united carpets was really helpfull and sorted everything out as soon as we explained to him what had happened.He got in touch with Syd the laminate fitter and rather than us having to wait Syd came when he had a spare hour or so and got it done for us.Customer care was amazing and Syd was such a lovely young man. I would definitely recommend them.
December 16, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi,
Thankyou for leaving us a 5 star review.
We are delighted to hear that Zac was able to assist you with your new flooring and that Syd went above and beyond to get your laminate fitted as soon as possible.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Pontefract
Great from start to finish
Great from start to finish! Store staff very helpful & knowledgeable. Carpet layers arrived on time. They were quick, neat & tidy, the finish looks very professional. Very happy the carpet looks wonderful!
November 14, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Patricia,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience from start to finish both in-store and at time of fitting. All the team love to hear such great comments about our products and that you love your new carpet.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Pontefract
Emma was very polite and professional . Excellent helpful advice.. thankyou
Emma was very polite and professional .. g
November 28, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Joshua,
Thankyou for leaving us a 5 star review.
All the team love to hear such great feedback about our products and services and we are delighted that Emma was able to assist you with your purchase and make your experience great.
We look forward to seeing you again soon.
All the best,
United Carpets & Beds
Blue light Card
Emma that came to measure our floor was very approachable, we arranged for fitting and paid via phone. I was disappointed to later learn that i could have used my blue light card for 10% off. When I went into store to pick my receipt up, I mentioned that I did not know about the blue light discount and the man that served me very much gave me a 'tuff' attitude. However the guy that fitted our new flooring was great and I am overall happy with my purchase.
November 7, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Terri,
Thankyou for your review.
In regards to your blue light discount, we advertise our blue light discount in-store and online however discounts must be applied at point of purchase.
We are happy to hear that you love your new flooring and had a great fitting experience.
Once again thankyou for taking time to leave us a review and we look forward to assisting you in the future.
United Carpets & Beds Pontefract
Slate grey floor tiles
Floor tiles delivered and fitted on due date. Very helpful staff in store. Sid the fitter very courteous , did a great job and cleaned up after the job. Highly recommend.
November 5, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Neil,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great in-store experience and that Sid was able to deliver great service when fitting your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Emma is amazing.
Having never purchased carpet before myself and my wife were a little overwhelmed when we came in to the store. Emma and the rest of the team quickly alleviated our concerns and were just wonderful in helping us select and ultimately book our new carpet for fitting.
The store is very well laid out and maintained.
November 16, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Daryl,
Thankyou for leaving such a wonderful review. We are delighted you chose United Carpets & Beds Pontefract for your first flooring purchase. We are so glad that Emma was able to assist you through our huge range of carpets and find your perfect new flooring.
We look forward to seeing your new carpet!
All the best,
United Carpets & Beds Pontefract
Excellent service from Pontefract branch
September 13, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Dawn,
Thankyou for leaving us a 5 star review, we are delighted to hear you had such great service.
We can't wait to assist you again.
United Carpets & Beds Pontefract
Absolutely fantastic service from the…
Absolutely fantastic service from the start
Came out to measure with choice of wood flooring samples
Staff were amazing especially Emma who catered for my every need
October 12, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi,
Thankyou for leaving us a 5 star review. All of the team love to hear such wonderful feedback about our products and service.
We look forward to assisting you again.
All the best,
The United Team
They came and wasn't very helpful left…
They came and wasn't very helpful left carpet in every room had to clean up after them and using inappropriate language and was ment to do two steps been in the shop and complained and they was going to ring me to send someone to do my steps and two months later still waiting for them
September 1, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Good afternoon,
I'm really sorry to hear that your experience with us was not up to our normal high standards. If you send full details of the complaint through to our customer service team including the location of the store you ordered with we will be able to look into this more closely for you.
You can send these details through to aftersales@unitedcarpets.net and our team will respond to you directly.
Thank you for taking the time to leave us your feedback.
The United Team
Excellent service quick fitting…
Excellent service quick fitting courteous staff.
September 19, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Great team
Great team, went into the Pontefract branch, all the team were very welcoming and friendly. They came out and measured up and gave advice the very next day, got us a quote back immediately broke down into different sections and then the carpet was all fit within a week of the original visit. Unbelievably good service!
October 4, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Sam,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Always use united carpets always…
Always use united carpets always helpful and accommodating. The fitters are friendly and do a very good job.
September 12, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Ruth,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Very reliable ontime did everything…
Very reliable ontime did everything they said they would do highly reccomended
September 9, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Lisa,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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