Due to supply issues for the first carpet we picked were asked if we would consider picking another one which we did in our view we ended up with a far better one for the same money.staff where so ver... See more
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See what reviewers are saying
I think there was a little more mess than expected but more than this, the strange place a join was located on the upstairs landing I believe may lead to future issues.
Company replied
We have used United Carpets and beds to replace the flooring in almost all of our house and they have been fantastic every time. The staff working in the shop are friendly and approachable and give fa... See more
Company replied
Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trou... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Unit 3B, WF8 2LN, Pontefract, United Kingdom
- 01977 602603
4.7
Excellent
262 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely love my new carpet
March 25, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Leanne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new carpet.
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Pontefract
When in choose a mattress it was…
When in choose a mattress it was delivered to my house by lunchtime they carried it upstairs and took my old one away very good service
March 15, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to get your new mattress delivered on the same day!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Went into store and the lady staff…
Went into store and the lady staff helped us choosing the carpet for the stairs and landing that matches our tiles in the hall, very helpful! Had a lovely discount from the store too and booked us in for fitting as quick as I needed it to! Couldn’t recommend them enough and looking forward to have our carpet fitted next week! Thanks again
April 20, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Jemma,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on your new stair carpet as well as book you in for fitting at a time suitable for you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
They were fab from start to finish .
They were fab from start to finish .. I have used them before and would definitely recommend
March 13, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Ruby,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in store experience with the team able to advise you, they will be delighted that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Reply from United Carpets & Beds - Pontefract
Hi Kristina,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Pontefract with great communication throughout.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Pontefract
Great service
Great service , friendly staff . Staff all clued up on products. Always helpful wouldn't go anywhere else!!
April 13, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Tony,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from our expert sales team.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Pontefract
Amazing customer service
Went into the shop today not sure what mattress to get at the price range I wanted. I have issues with my back. Emma served me and listened to everything I was looking for and pointed me into the direction of the perfect one for me. She went above and beyond making sure I got the right one for my back. She also made me laugh which was a added bonus!
April 7, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Amy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Amy on hand to advise you on our huge range of mattresses and find the perfect one for you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Very happy customer
It was an easy transaction from start to finish. The showroom staff really knows their jobs. They were very helpful. Went in on the Wednesday and floor fitted on Saturday brilliant. The fitter was professional and we are very pleased with the finished floor. Special mention to Emma & Phil in store, who were brilliant and very professional, and Sid the laminate floor fitter who did a fantastic job.
April 6, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Stephen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with Emma, Phil and Sid delivering a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Pontefract
Purchased a carpet in February 2024…
Purchased a carpet in February 2024 excellent customer service, went back about 10th March for a piece of carpet to match hall way phil one of the staff went out of his way to find same carpet and he did thank you phil, excellent service again would Highly recommend united carpets pontefract store .
March 10, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Thanks for taking the time to leave us your feedback.
We hope to see you again soon!
The team at United Carpets
Really good deal on the bed we…
Really good deal on the bed we purchased and the staff had great knowledge of the product and the delivery was on time
March 5, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Adrian,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team on hand to advise you on our huge range of beds and organise delivery to suit you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Absolutely Delighted ………
Absolutely Delighted ………
First class service from beginning to end .
Every business needs an Emma .
She is well informed ,efficient and friendly .
Fitters did a great job too !
February 14, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from Emma who was able to advise you on your new carpet, as well as the fitting team delivering a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Pontefract
My 3rd purchase from united carpets in…
My 3rd purchase from united carpets in a year. Very good selection of carpets and vinyl all well priced. Helpful but not pushy staff. 2 fitters came to fit my room carpet, excellent speedy clean job. Will definitely use again and can highly recommended.
January 23, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Stephen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have returned once again to United Carpets & Beds Pontefract for your new flooring. All the team will be delighted to hear that you had a great in-store and fitting experience and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Plenty of choice and helpful friendly…
Plenty of choice and helpful friendly staff
January 8, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Malcolm,
Thankyou for leaving us a 5 star review.
We are happy to hear you had great in-store experience with the team able to advise you with our huge range of stock available to choose from.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Pontefract
Excellent service and value for money
We always go to our local store in Pontefract the staff are always very friendly and helpful when we visited them this week we were looked after by Emma they never fail wouldn’t go anywhere else
February 10, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Tim,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the Emma who was able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Brilliant service from Kevin & his team
The team at United Carpets in Pontefract are brilliant! been getting my floor coverings from them for years and they are always lovely to deal with. Reasonably priced and reliable. Fitters Neil & Lee are amazing too
February 2, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you have once again returned to United Carpets & Beds Pontefract and had a great experience with Kevin and the team who was able to get you a great price and great fitters.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Friendly service and no hassle purchase
Friendly service, without feeling pressured to buy. Knowledgeable team member who answered all of our queries.
Good choice of carpets and underlay to meet our needs, with reasonable prices.
No hassle purchase.
January 21, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Louise,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team was able to assist you with any questions you may have as well as advise you on our huge selection of carpets and complimentary underlay within your budget.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Excellent service
The chap was so accomodating, he turned around the fitting in less than a week which was perfect!
December 12, 2023
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Karen,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience with the team at United Carpets & Beds Pontefract who was able to get your flooring fitted in a week!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Love my carpets & Lyno
Love my carpets & Lyno, carpet fitters did brilliant job . Only thing had to pay them extra for carpet fitters to take out carpets up & to take them away i wasn't told this when I went to pick carpets paid my bill .
January 9, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi,
Thankyou for taking time to leave us a review.
We are happy to hear that you love your new flooring and have a great fitting experience.
We apologise for not making it clear at time of purchase that taking up and disposing of your original flooring is an extra service we offer.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Zac has been amazing helping us choose…
Zac has been amazing helping us choose exactly which carpets and flooring we would like for our new home, so many options and lots of colour choices to suit our requirements! Nothing was too much trouble for Zac and he was so helpful to two first time buyers with no clue on flooring or what we would need! Amazing service and would recommend to anyone looking for new flooring!
January 24, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Abigail,
Thankyou for leaving us a 5 star review.
We are happy to hear that Zac was able to advise you on your flooring for your new home and went above and beyond to find the perfect flooring for you.
Thankyou for recommending us and we look forward to assisting you again soon.
All the best,
United Carpets & Beds Pontefract
Amazing place
What a fantastic Carpet company would 💯 recommend them to anyone
I measured my carpet wrong and nothing was to much trouble for them and within half hour or this happening they was back at my house with the right size Carpet and no extra charge.
Big thank you to Emma Neil and Lee you really have put my faith back in humanity what amazing people u are .
January 16, 2024
Unprompted review
Reply from United Carpets & Beds - Pontefract
Hi Vicki,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great experience at United Carpets & Beds Pontefract with Emma, Neil and Lee being able to assist you and going above and beyond to get your carpet fitted as soon as possible.
All the team love to hear such positive comment and that you would recommend us!
We look forward to assisting you with your next project.
All the best,
United Carpets & Beds Pontefract
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