United Carpets & Beds - Preston Reviews 

We always go to United Carpets for our carpets Toby is excellent -very helpful. We bought a new king size bed we went for the
Silentnight Westminster frame,
Base-Divan silentnight Edinburgh
Mattress-Miracoil geltex
Headboard Vienna (in grey)
I must say it is so comfy and finishes the room off nicely. Toby assisted us with the purchase -10/10- Highly recommend

Overall very good customer service. Had good guidance and help in choosing material and also when they came to measure. Ordering to laying the carpet was a smooth process. Good prices as well. Shop at Preston is open for longer hours in comparison to some others which was also very helpful. Slight issues with phones not being manned properly during busy hours so have had to ring few times to contact, but they were quite helpful when i managed to speak to them. So far very Happy customer.

Absolutely first class, from start to finish, highly recommended.

Am extremely pleased with the quality of the carpets and the value for money.
Everyone I dealt with at United C andB Preston was polite friendly and efficient.
The carpet fiitter did an excellent job and was speedy.

Pleasant service, fair product and a reasonable price.

Great service and good value. Martin was very helpful.

We love our new carpet. Feels great under our feet. The sales man was really helpful and the fitter was friendly and efficient.

We are very pleased with our purchase from United Carpets and Beds. From initial enquiry to delivery everything went smoothly. They were very reasonably priced and offer NHS discount. We would have no hesitation in recommending them.

Great service

The fitter did not do a good job. They cut my laminate flooring by trying to cut the carpet
Also the carpet was fitted like apprentice would have done that not happy at all will not buy again and definitely will not recommend you to anyone instead ill spread the word how bad my experience was! Very disappointed for the amount of money i paid!

The carpet choice was good, the prices were right and the fitters were excellent. Two carpets down and look great. Happy to recommend to anyone. We will be back again soon.

Good value for carpet and fitting. Good communication. Good advice too. Used twice recently and will be back soon.

Although im still waiting for a carpet to arrive at the store i cannot fault the customer service. Excellent service. Fitters were great. One bedroom carpet came small so had to re order. It still has not been delivered and its been a few weeks of waiting. I was told delivery comes in on Tuesday but dont know if my carpet will arrive…. Still waiting. Update.. i rang the store today (05 March 2025) and was told it might arrive in March 13 2025. But still can not guarantee it will arrive. I really hope it does as i only have underlay in the bedroom and need to unpack and can not do that until i have the carpet. I need to get the rest of the furniture in to my room. Fingers crossed..

Best carpet shop about. Scott and his team were very helpful as always. Will be back for our next carpetb

Everything was wrong from start. Gave our own measurements the boss at shop said not to worry when placing order as they allow and give additional 10cm extra for fitting. The carpet fitters came with the carpet with 4cm short and cut and pasted left over bits to patch up. The fitting is so bad, it’s all crease and bumps everywhere. They also fitted the carpet with shoes on, without any shoe covers/ protectors. When mentioned they didn’t have any left, not very professional. We have no shoes policy it was bad practice and disturbingly unhygienic to our new carpet as they were going in and out the house while fitting the new carpet.

Sadly the shop never honoured their word of extra 10cm carpet they mentioned at ordering and taking payment and said it was our fault for not measuring properly and brushed their carpet fitters under the carpet as they said they are independent fitters which we had to pay them cash separately on the day.

I bought a great deep mattress from here which was a brilliant price - very comfortable. The mattress was much cheaper than other stores in Preston yet still good quality. I also had a stair carpet fitted. The shop floor staff were professional and knowledgeable, ensuring I got what I was looking for at a great price. The carpet fitter did an outstanding job today, his work was flawless. I am very happy with this company and would definitely use again. Thank you.

Rip off, they say fitting is free but it isn't and you have to pay for fitters with cash when they arrive. So little bit dodgy.

We went to the store in Preston. Sales man in store was really. Carpet fitted excellent

The carpet was fitted and before I’d realised it was the WRONG colour!-not the colour I chose when ordering.

Also,there was a lot of damage done to walls,which were newly painted and required my decorator to come in to repaint!

Clear communication, none pushy sales team and great aftercare service.
Installer was friendly and professional.
The carpet itself is fantastic. We went for a premium saxony and underlay and it’s completely elevated our home. We’ve used United carpets and beds for multiple projects including our own home and we’ll continue to use them in the future. Highly recommended.