We always go to United Carpets for our carpets Toby is excellent -very helpful. We bought a new king size bed we went for the Silentnight Westminster frame, Base-Divan silentnight Edinburgh Mattr... See more
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I never leave reviews but this felt necessary. A bad experience with United carpets Preston, mainly in terms of poor communication and the actual fitting. I could not believe how quickly the fitters p... See more
Company replied
The Preston store is excellent, the team are very professional and I would highly recommend you visit the store and get a great deal.
Company replied
I bought a great deep mattress from here which was a brilliant price - very comfortable. The mattress was much cheaper than other stores in Preston yet still good quality. I also had a stair carpet fi... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
393 New Hall Lane, PR1 4SY, Preston, United Kingdom
- 01772 655570
3.6
Average
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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No problems all good
No problems all good, very good customer service by both outlet staff and delivery staff, would look there first before anywhere else
November 12, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Norman, thanks so much for taking the time to leave us a review! its great to hear that our Preston store made your experience with a positive one, we hope you have an amazing Christmas!
Absolutely fantastic
Absolutely fantastic, beautiful carpets, staff amazing and so helpful. Fitting was stunning. Thank you guys ...
December 4, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Preston
He was very helpful and good
October 15, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Katie, thank you so much for the 5 star review, Its great to see you recieved such a positive experience from our Preston store! We hope to se you next time, take care.
Very bad service would not recommend at…
Very bad service would not recommend at all!
October 16, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Harry,
Thankyou for leaving us a review.
We are disappointed to hear about your experience.
If you email us at customerservice@unitedcarpets.net we will be able to investigate this further.
Once again, thankyou for leaving us a review.
The United Team
A great company
We’ve bought all our floor covering for a number of years from here. Customer service is very good and we trust them. They also have a good selection in stock and also room sized remnants. Check them out.
July 1, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Jo,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great customer service and advise on our huge range of flooring and roll ends.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Preston
Very happy,staff helpful but not pushy…
Very happy,staff helpful but not pushy was able to take our time.
August 8, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to provide excellent customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Preston
Plenty of Problems
Originally the flooring was measured wrong, we needed an extra pack of laminate to finish the kitchen. Additionally the man who came out to measure didn't advise us we couldn't have lino in the porch (due to the floor being unlevel) but the fitters wouldn't fit lino. United Carpet covered the cost of the extra 2 packs of laminate for the kitchen and porch, and the fitters time to correct this mistake. I had to cover the cost of bringing my joiner out on a Saturday to finish the skirting, beading and boxing. I learned a couple of days later that the flooring fitters had unscrewed my kitchen cabinet legs to put flooring underneath (terrible idea) and in places this had pulled the cabinets off the walls. My kitchen fitter was fuming. Firstly he needed to carve out the laminate and underlay from under the cabinet legs (laminate should never have fixed cabinets on top) and then repair the damage that had been done.
Overall, everyone was very nice, but using this company probably set me back about £400 in paying my kitchen fitter and joiner to come back and correct the mistakes United made.
July 17, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Vicky,
Thankyou for leaving us a review.
We are disappointed to hear that your experience wasn't up to our usual high standard and that the team in-store was able to rectify this by covering the cost of the 2 extra packs. In regards to your fitting experience, with our independent fitters, if you have any further information please email us at aftersales@unitedcarpets.net
Once again, thankyou for taking time to leave us a review.
The United Team
Great service
May 17, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
HI,
Thankyou for leaving us a 5 star review.
We are happy to hear you received great service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Preston
Firstly delivered damaged bed.
Firstly delivered damaged bed.
Reported and received good support and scheduled for a new bed delivery after a couple of weeks.
Second time again the bed received with scratches and fabric torn out.
It's a velvet fabric bed, should have handled it nicely.
Waiting further response from them, will keep updated.
June 12, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your delivery experience.
If you email us at aftersales@unitedcarpets.net including your invoice number and postcode we will be able to investigate this further.
We look forward to assisting you again soon.
All the best,
The United Team
Good service at a good price
Always very helpful at Preston. A special mention for Scott who always provides good customer service and products at a decent price.
The carpet and vinyl fitting was done to a high standard, my only issue is it would be nice if the spare cut offs and rubbish from the fitting was also removed, we had 6 large bags to get rid of.
May 28, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Adam,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Scott able to deliver great customer service and get you a great price as well as our independent fitters delivering a professional service.
All of your feedback will be passed onto store for review to improve our service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Preston
Lino in living room
Receptionist very helpful, everything explained and made easy, fitter was excellent 👌 he was very respectful and polite and did an excellent job, I have used your shop a lot and never had any problems, thank you all!
May 12, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Linda,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience and that you once again have returned to United Carpets & Beds Preston!
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Preston
Not much to say is was nice setup got…
Not much to say is was nice setup got very helpful with the staff and thought the price was reasonable and the bed was brilliant 👍
May 23, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi John,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of beds and get you a great price.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Preston
Fitting was around mid March , can't remember exact date
I had no problem with the ordering of the carpet and the salesman was extremely polite and knowledgeable, The problem was ( and I say this with experience of a career as a self employed joiner working in people's houses ) is that though the fitter did a very good job of fitting but he let himself down by leaving all the off cuts and packaging and even a empty adhesive can lying on the living room floor,never bothered even taking the plastic wrapping off the new door trims it seemed to me it was a case of ,, I get paid for fitting so that's all I'm going to do, as for the company itself we had no problems
March 14, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi,
Thankyou for taking the time to leave us a review.
We are happy to hear you had a great in-store experience.
In regards to your fitting experience unfortunately the fitters don't offer a waste removal service, this should of been mentioned at time of purchase. However all of your feedback will be sent to management for review, as all wrapping and adhesive should be taken away.
If you have any further information please contact us at aftersales@unitedcarpets.net.
Once again, thankyou for taking time to leave us a review.
All the best,
United Carpets & Beds Preston
Reasonable priced quality carpets
Reasonable priced quality carpets. Very friendly, polite fitter who arrived on time & did an excellent job.
Professional and helpful sales man , nothing was to much trouble.Definitely use them again.
March 7, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Preston
So they work on behalf of pay weekly…
sometimes United carpet and beds do jobs for the Pay weekly Ltd who are a awful rude company as my carpet didn't last even a few months before it was pulling up and threading, they called united carpets and beds who came and accessed my carpet I persume it was the manager he was lovely and instantly knew that the condition should not be like that and contacted pay weekly even tho i am a monthly payments and they claimed it and changed my carpets and had no issues. The only issues with United carpets was the guy who fitted our carpets (not the manager) he thought because it didn't last long and I am in a council house that my dog weed all over it and that's why but it wasn't the case my partner told him off and said how dare he come into my house and accuse us. Just because you choose to have A payment option dosent mean anything. But other than that the manager in United carpets and beds was perfect and sorted all my issues so thank you.
January 29, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Charmaine,
Thankyou for your review.
If you get in contact with the pay per week team they will be able to investigate this for you.
The United Team
Excellent carpet and overall experience…
Excellent carpet and overall experience was great.
January 3, 2024
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Sharjeel,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets & Beds Preston and love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Preston
Carpet great, shame about the fitting
The fitters didn’t do the best job unfortunately. Carpet not in grips, bumps under the carpet. But the shop where we picked the carpet was great :) so helpful
December 19, 2023
Unprompted review
Reply from United Carpets & Beds - Preston
Hi,
Thankyou for leaving us a review.
We are disappointed to hear that your fitting experience was not up to our usual high standard. If you email us at aftersales@unitedcarpets.net including your full name and postcode, we can rectify this for you.
We are happy to hear that our expert sales team was able to assist you in-store.
We look forward to assisting you again.
The United Team
They sold me the wrong size…
They sold me the wrong size carpet!!!!!!!!!!!!
Rate only minus!!!!!!
November 24, 2023
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Aleksandra,
Thanks for taking the time to leave us your feedback.
I have checked in with the store and they have confirmed that although the size confirmed on the order and delivered initially was no the right size for your room, we did collect and re-deliver the correct size carpet within a few days.
Great customer service is important to us, and on the rare occasion that we do have an issue with an order we work hard to resolve these as quickly as possible.
We hope that the steps the store took to re-deliver your carpet swiftly were satisfactory.
Thanks again for taking the time to leave your feedback and for shopping with United Carpets and Beds.
All great from start to finish no…
All great from start to finish no issues would recommend 👌
November 16, 2023
Unprompted review
Reply from United Carpets & Beds - Preston
Thanks for leaving such lovely feedback on your experience with us. We look forward to seeing you again for your next project.
United Carpets and Beds Preston
Faat delivery, diligent team!
First bed I ordered wouldn't fit up my stairs, not for the lack of effort from the delivery guys who spent the better part of an hour trying to make it fit. The alternative option was delivered quickly and just as efficiently.
November 24, 2023
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Jordan,
Thankyou for leaving us a review.
We are happy to hear that you received great service from the delivery team who went above and beyond trying to deliver your new bed and delivered you a new one quickly and efficiently.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Preston
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