We always go to United Carpets for our carpets Toby is excellent -very helpful. We bought a new king size bed we went for the Silentnight Westminster frame, Base-Divan silentnight Edinburgh Mattr... See more
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I never leave reviews but this felt necessary. A bad experience with United carpets Preston, mainly in terms of poor communication and the actual fitting. I could not believe how quickly the fitters p... See more
Company replied
The Preston store is excellent, the team are very professional and I would highly recommend you visit the store and get a great deal.
Company replied
I bought a great deep mattress from here which was a brilliant price - very comfortable. The mattress was much cheaper than other stores in Preston yet still good quality. I also had a stair carpet fi... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
393 New Hall Lane, PR1 4SY, Preston, United Kingdom
- 01772 655570
3.6
Average
66 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Communication is not their strong…
Communication is not their strong point.
We ordered our carpet at the end of October 2023 and were told it would be two weeks until it came in. It was fitted today, over 6 and a half weeks later.
We called at the 2.5 week point and were told it may be in on the coming monday and this was what we were told three times. The third time being provisionally booked in for the 14th December. We called this week and were told it had been in for a week and a half, and ‘clearly’ we had been told this as it was booked in for fitting. We then got a call on the 12th advising that fitting on Thursday may be difficult as the fitter was busy, so it would be late on. They managed to squeeze us in on the 13th, at 9.30. They arrived around 1 hour late.
The fitters were friendly enough.
We have had every carpet from the same store over the years, and have always had good experiences. The difference noted is that there have been a change in staff/manager and they have clearly given up on the customer service side of their role.
Really disappointed and wont be buying anymore products from them.
December 13, 2023
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Ryan,
Thankyou for taking time to leave us a review.
We are really sorry to hear that your carpet took longer than expected to be delivered.
The type of carpet you ordered is a special order carpet that comes direct from one of our suppliers. Although we ordered the carpet for you the day you made your purchase, there was a delay from the manufacturer, which was unfortunately outside of our control.
Because the carpet took longer than expected to arrive, we were keen to get you the earliest possible fitting slot. The reason that your fitting date was changed was that an earlier fitting slot the day before you were book on became available, so we moved your appointment closer to get your carpet fitted as soon as we could.
With regards to the customer service in store, we are sorry to hear that you felt it was not up to our usual high standards.
Our team at the Preston store have been in place for a number of years and work hard to deliver the best possible service, however we have passed all of your comments onto the store management to see where we could have improved this time.
Once again thankyou for taking time to leave us a review.
We hope to see you again soon.
United Carpets & Beds Preston
Ew Bedroom Carpet
My wife and I visited the Preston branch looking for a carpet for our bedroom. They had a very good selection and it didn't take us long to find exactly what we wanted. A few days later the carpet fitter arrived at our house and had the carpet fitted in no time.We are really please with how good it looks and how it feels to walk on. Excellent service.
November 8, 2023
Unprompted review
Reply from United Carpets & Beds - Preston
Hi Peter,
Thankyou for leaving us a 5 star review. We are delighted to hear you had a great experience and love your new flooring!
We look forward to assisting you in your next project.
All the best,
United Carpets & Beds Preston
Definitely would recommend!
Very helpful staff who adviced with good knowledge on the type of carpet and underlay we should consider.
Flexible on the date of installation.
Very quick installation, without compromising on quality!
I would definitely recommend and would go back again for other rooms!
July 28, 2022
Unprompted review
Reply from United Carpets & Beds - Preston
Good Afternoon Alvin,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
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