Great choice of carpets which suit our requirements! And price wise very reasonable! We know that from experience they ll do a great job fitting the carpet we ve just ordered and Carl dealt with our o... See more
Company replied
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Great choice of carpets which suit our requirements! And price wise very reasonable! We know that from experience they ll do a great job fitting the carpet we ve just ordered and Carl dealt with our o... See more
Company replied
We had a great experience with Daz when choosing our new mattress. He was really friendly, knowledgeable, and took the time to explain everything without making us feel pressured. He listened to what... See more
Company replied
The fitter turned up unaware that I'd requested that he assesses my existing floorboards to see if i needed ply board before the laminate is fitted. Due to not being made aware of this, he was unabl... See more
Company replied
Brilliant service from start to finish. We asked questions in the shop and were given honest answers even though he could have pushed us to buy a more expensive carpet. No pushy sales techniques. Came... See more
Company replied
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
Written by the company

That's our promise

Units 4 & 5, Tradeworld, Rotherham Road, S62 6FP, Rotherham, United Kingdom
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Great service from Mark in-store. He was extremely efficient and friendly making the process of ordering my flooring and arranging fitting too very easy.

Reply from United Carpets & Beds - Rotherham Clearance Store
Quick and easy to book appointments. Lovely employees in store and good quality laminate and carpet. Worth every penny.

Reply from United Carpets & Beds - Rotherham Clearance Store
We picked the roll end carpet we liked, helped by your lovely staff. It was delivered for us the day after by 2 helpful and polite delivery men. We fitted the carpet ourselves and it looks really nice so we are more than pleased with the service we received throughout.

Reply from United Carpets & Beds - Rotherham Clearance Store
Good selection of carpets. Competitively priced. Fitter arrived as per appointment. No issues. Good service

Reply from United Carpets & Beds - Rotherham Clearance Store
Julie was so helpful in helping choose which mattress was best for us, fast order process and easy collection. Would recommend.

Reply from United Carpets & Beds - Rotherham Clearance Store
really pleased with all my carpets and cushion flooring staff are really helpful and friendly wouldn't go anywhere else and the fitters are very professional too

Reply from United Carpets & Beds - Rotherham Clearance Store
We had a carpet fitted by United Carpets at Parkgate in Rotherham last Summer, but unfortunately it didn't sit flat on our stairs. I initially spoke with Julie in store, who was brilliant - she really listened and took proactive steps to resolve the issue. A fitter came out to assess and attempt to fix, but when that didn't work, it was agreed that the carpet needed to be replaced.
The first replacement was fitted in January, but unfortunately the problem persisted. Rachel in store then took over handling our complaint and was very professional, responsive and commited to helping us. We were put in touch with Jason who invited us to chose a different carpet altogether which was then fitted in February.
The issue turned out not to be due to any fault of workmanship or service but simply that the original carpet wasn't suitable for our stairs. We were really impressed with the company's commitment to making things right, and we're absolutlety thrilled with our new carpet.

Reply from United Carpets & Beds - Rotherham Clearance Store
Brilliant experience from start to finish. Very helpful in store, prices really very reasonable and the fitters were absolutely brilliant! Couldn't fault at all and genuinely wouldn't go anywhere else now. Thank you!

Reply from United Carpets & Beds - Rotherham Clearance Store
Was guided into buying a carpet and was really happy with the carpet chosen! Carpet installation was quick and efficient.

Reply from United Carpets & Beds - Rotherham Clearance Store
Fantastic service and great prices. Highly recommend these.

Reply from United Carpets & Beds - Rotherham Clearance Store

Reply from United Carpets & Beds - Rotherham Clearance Store
Easy process but fitters made a mess of the flooring. Replies toncustomer service no reply back.

Reply from United Carpets & Beds - Rotherham Clearance Store
Absolutely rob your eyes out with the underlay!! Apart from that ok

Reply from United Carpets & Beds - Rotherham Clearance Store
Arrived on time was friendly and polite yet remained very professional great job. Can highly recommend

Reply from United Carpets & Beds - Rotherham Clearance Store
Lovely staff very helpful.Polite and friendly
Not pushy and let you look around. Lovely clean and tidy store. 100% reccomend. Well pleased this store is excellant.

Reply from United Carpets & Beds - Rotherham Clearance Store

Reply from United Carpets & Beds - Rotherham Clearance Store

Reply from United Carpets & Beds - Rotherham Clearance Store
From instore to the fitting of the carpet everything was good & efficient This is why we came back again as we knew the service would be very good

Reply from United Carpets & Beds - Rotherham Clearance Store
From visiting the store at Parkgate.we received excellent customer service. We only wanted a small piece. If vinyl flooring for our bathroom. No problem. The salesman even cut what we need off a larger remnant. It was delivered and fitted as though it was a large area. Fitted perfect and really pleased. We know where to come next time. Thankyou

Reply from United Carpets & Beds - Rotherham Clearance Store
Fantastic experience and very helpful staff. Online is ok but you can’t beat choosing in person.

Reply from United Carpets & Beds - Rotherham Clearance Store
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