Great choice of carpets which suit our requirements! And price wise very reasonable! We know that from experience they ll do a great job fitting the carpet we ve just ordered and Carl dealt with our o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We had a great experience with Daz when choosing our new mattress. He was really friendly, knowledgeable, and took the time to explain everything without making us feel pressured. He listened to what... See more
Company replied
The fitter turned up unaware that I'd requested that he assesses my existing floorboards to see if i needed ply board before the laminate is fitted. Due to not being made aware of this, he was unabl... See more
Company replied
Brilliant service from start to finish. We asked questions in the shop and were given honest answers even though he could have pushed us to buy a more expensive carpet. No pushy sales techniques. Came... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Units 4 & 5, Tradeworld, Rotherham Road, S62 6FP, Rotherham, United Kingdom
- 01709 525666
4.5
Excellent
108 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful staff
Very helpful staff. Helped me make the right choice. They were also helpful when we couldn't get the remote control to work. They sorted it out for us.
August 14, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Jan,
Thankyou for leaving us a review.
We are happy to hear that you had a great in-store experience with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rotherham Clearance
All the staff in store were extremely…
All the staff in store were extremely friendly, helpful & knowledgeable both times we attended the store.
June 25, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Julie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of products.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rotherham
Great range misleading prices
Carpet cut off range great on ticket said fitting free but to get that you had to buy underlay. The carpet fitter was excellent and the carpet quality was too
June 10, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Jayne,
Thankyou for leaving us a review.
We are happy to hear that you love your new carpet and had a great fitting experience.
In regards to our free fitting offer this should be explained fully at point of sale. If you have any further feedback please email us at aftersales@unitedcarpets.net where all of your comments will be passed onto store management for review.
Once again, thankyou for leaving us a review.
The United Team
Really helpfull
Really helpfull, sorted everything for us. Thanks again
June 21, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Gavin,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rotherham
Very efficient and friendly and very…
Very efficient and friendly and very good service
May 19, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Thanks for taking the time to leave us your feedback and for your 5 star review. We hope to see you again for your next project.
Very helpful and friendly staff
Very helpful and friendly staff, nothing was to much trouble
May 25, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
We are so pleased you enjoyed your visit to United Carpets and Beds! - Thank you for taking the time to leave us your feedback.
Great installation. Shame about the joining seam
Polite installers. Very quick and no fuss. Paid so there was no visible seam on 2 bits of carpet but unfortunately it's very much visible. Will be going into shop to get this corrected
May 28, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Richard,
Thankyou for taking time to leave us a review.
If you email us at aftersales@unitedcarpets.net including your postcode and invoice number we will be able to escalate this with the store.
Once again, thankyou for leaving us a review.
All the best,
The United Team
I am very happy with my flooring
I am very happy with my flooring. The price was reasonable. All the staff were very helpful and polite. The floor fitters provided good service as well. Highly recommended and 5 stars given!
May 28, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to get you great flooring at a great price.
All the team will be delighted that you would recommend us.
All the best,
United Carpets & Beds Rotherham
Excellent product
Excellent product. Good customer satisfaction. Carpet fitters did great job.
May 13, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Martyn,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new flooring and that our independent fitters delivered a professional service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Rotherham
We love our carpet and Lino but…
We love our carpet and Lino!
There was some miscommunication with what we were supposed to do with our treads due to having a runner on the stairs. We were not told that we had to cut these down ourselves. When I rang, I was greeted with a slightly rude shop assistant who bluntly said “it’s on your documents,” documents that we were not given. I had to then ask how to cut these down as I assumed that this would either be done for us, or us remove them and then the fitters put these back down. This wasn’t possible from the shop’s perspective so there were some treads that were out of measurement as we didn’t know what to do from the poorly explained instructions.
When the fitters came, they were great, efficient and thorough. However, we asked for a black bracket for the top, these were unseen due to them having to be ordered in and there were no examples of such brackets to hold the carpet to the top of the stairs where the lino was. This bracket had a lip and was therefore a tripping hazard. Unfortunately the fitters then could not fit the, already paid for, bracket. This was not great on the shop’s behalf.
Overall, we love the quality of our carpet and lino, just the odd incident that let it down.
April 24, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Matthew,
Thankyou for leaving us a review.
We apologise for the miscommunication you received and all of your comments will be passed onto store management for review.
However we are happy to hear that you love the quality of your new flooring.
Once again thankyou for leaving us a review.
All the best,
United Carpets & Beds Rotherham
Not the best experience
The fitter turned up unaware that I'd requested that he assesses my existing floorboards to see if i needed ply board before the laminate is fitted. Due to not being made aware of this, he was unable to fit my laminate on the allotted day. This meant that I wasted a day booked off work and the fitter lost out on a days pay (as self employed).
Anyway, there seems to be a sizeable communication vacuum between the shop assistants and the fitters.
March 12, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi,
Thankyou for taking time to leave us a review.
We are disappointed to hear about your fitting experience.
If you have any further information please contact us at aftersales@unitedcarpets.net for us to improve our service.
Once again, thankyou for taking time to leave us a review.
The United Team
We will be back.
Always good service always good value.Helpful staff in store,and efficient friendly fitter’s.
March 8, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Betty,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service and a great price with the team on hand to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rotherham
Excellent service and quality carpets…
Excellent service and quality carpets and bed
March 15, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Jeffery,
Thankyou for leaving us a review.
We are happy to hear that you received great service and love your new carpet and bed.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Rotherham
Simply the best!
We have always bought our floor covering from United Carpets. Very professional, honest, down to earth, personable. Customers are not pounced upon the minute they walk through the door. One is allowed to browse at leisure.
February 10, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Diane,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring and deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rotherham
Very good service both inside the store…
Very good service both inside the store at Parkgate and the fitting team who arrived on time and did an excellent job.
March 8, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Alistair,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service both in-store and at fitting with the team at United Carpets & Beds Rotherham.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Rotherham
Excellent service in the shop informed…
Excellent service in the shop informed when the carpet arrived sorted the fitting date fitters arrived on time and did a first class job
February 20, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Thanks for the 5 star review and for shopping with United Carpets and Beds.
Great service
Great service. I was so pleased with my new bedroom carpet I ordered another one. This was delivered & fitted on time by very good carpet fitters.
March 9, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Thank you for the 5 star review and for taking the time to leave us your feedback. We hope to see you in store again soon.
Good carpets bad fitters
Good carpets, but the fitter rushed and I have a lumpy carpet with air underneath, its not straight or stuck to the floor
February 6, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi,
Thankyou for leaving us a review.
We are happy to hear that you love your new carpet!
The team will be more than happy to rectify the carpet fitting. If you get in contact with the store direct or email us at aftersales@unitedcarpets.net we will be able to investigate this.
The United Team
Great customer service
Great customer service . Mark is great at his job .
January 19, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi Sid,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team at United Carpets & Beds Rotherham with Mark able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rotherham
Excellent service from start to finish
Excellent service from start to finish. Helpful friendly staff and delivery men. Cannot fault The bed I purchased. Would definitely recommend
January 2, 2024
Unprompted review
Reply from United Carpets & Beds - Rotherham Clearance Store
Hi there,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service from the team and that you love your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Rotherham
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.