United Carpets & Beds - Shrewsbury Reviews 

49
TrustScore 4 out of 5

4.1

Monkmoor Road, SY2 5TZ Shrewsbury, GB


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Rated 5 out of 5 stars

Third time using United. Always happy with advice and service from the team. No pushy sales tactics just honest conversation about what you're looking for and what will be suitable. Will be visiting a... See more

Company replied

Rated 5 out of 5 stars

Bought a lovely rug reduced. Multi coloured fits and looks so nice in living room. Manager gave me additional discount. Also bought a lovely bed frame, headboard and mattress. Mattress is super co... See more

Company replied

Rated 5 out of 5 stars

United carpets was the 3rd place we tried and was by far the cheapest! We brought a living room carpet and underlay and vinyl for toilet /bathroom. Salesperson was very helpful and gave plenty of i... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a carpet for my children’s room. It was a big decision getting the right colour for their room. However, Anastasia, who works for United carpets, went above and beyond to not... See more

Company replied


Company details

  1. Carpet Store
  2. Bedroom Furniture Store
  3. Flooring Store
  4. Furniture Store
  5. Living Room Furniture Store
  6. Mattress Store

Written by the company

United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.

The United Way!

Written by the company

FREE Samples
Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
FREE Measure & Estimate
We can expertly measure your room and provide an accurate estimation of cost.
Interest FREE Credit
0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.

Value for money

That's our promise

That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!

Contact info

  • Monkmoor Road, SY2 5TZ, Shrewsbury, United Kingdom

  • 01743 362665

4.1

Great

TrustScore 4 out of 5

49 reviews

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1-star

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4.1

All reviews

(49)

1,953 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The young salesman was very polite…

The young salesman was very polite courteous and helpful from measuring and completing the sale to delivery. The fitters were so quick and reliable .grest service

October 23, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Gail, its a pleasure to hear about your experience with our Shrewsbury store. Thank you so much for sharing with us, take care.

Rated 4 out of 5 stars

Great value

Great value, good quality friendly and knowledgeable staff and quick delivery and fitting.

August 13, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi,

Thanks for taking the time to leave your feedback.
Your kind comments will be passed onto the store.

Kind Regards
United Carpets and Bed

Rated 5 out of 5 stars

Excellent service and price

Excellent service and price. Have used them for over 20 years and can’t fault them.

September 3, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Cathy
Thank you for your kind feedback and for the 5 stars!
We hope to see you again soon for your next project

All the Best United

Rated 5 out of 5 stars

Made it easy to find carpet and vinyl…

Made it easy to find carpet and vinyl that we wanted
Friendly helpful staff
Excellent fitters arranged
Very competitive price
Would recommend to anyone
The store itself looks a bit old and dilapidated and could put you off but the quality of the carpet and vinyl was very good

August 1, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

We are so pleased you enjoyed your visit to United Carpets and Beds.
Thanks again for the recommendation, and have an amazing day!

Rated 5 out of 5 stars

Excellent in store service

Excellent in store service . Carpet arrived the following day and fitted shortly afterwards. Very pleased with these guys

August 1, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Thanks for the kind comments and the 5 stars!
We hope to see you again soon for your next project.

Rated 3 out of 5 stars

It is ok

Everything was great, however once the carpet was fitted I noticed a lot of the carpet wasn’t stretched over the grips and is flapping. I should have complained but it’s too late now

July 8, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Ceri,
Thankyou for taking time to leave us a review.
The team will be able to look into this for you. If you email us at aftersales@unitedcarpets.net or get in touch with the store direct and we can investigate this further.
Thankyou for taking time to leave us a review.
The United Team

Rated 5 out of 5 stars

Looked after by Callum who was very…

Looked after by Callum who was very helpful and solved any problems. Thank you for your kind help to everyone. I will return.

August 9, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Gary,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Callum able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Very professional and great carpets…

Very professional and great carpets -fitter was brilliant

July 9, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience with our independent fitters delivering a professional service and that you love your new carpets.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Friendly professional service from…

Friendly professional service from purchase in the shop to fitting

July 16, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Anne,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver a professional service throughout.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Great service

Great service, came out and measured stairs for new carpet, all done within a week

June 7, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Vicki,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received great service from the team as well as taking advantage of our free measure and estimate and organise fitting within the week!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Callum Mammone dealt with me & was spot…

Callum Mammone dealt with me & was spot on, can’t remember what date it was but remember it being a Sunday.. top lad top service

June 9, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi David,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Callum able to advise you on our huge range of products.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Very helpful and polite staff and the…

Very helpful and polite staff and the service was 1st class

May 3, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Andrew,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to deliver great customer service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Wonderful company

It doesn't matter how long I've been away every time I visit United carpets I get the best greeting and looked after so very well. I'm very grateful for all of your help past, present and future.

May 16, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Heather,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great experience at United Carpets once again with the team able to advise you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Top Marks... United carpets & beds

United carpets was the 3rd place we tried and was by far the cheapest!
We brought a living room carpet and underlay and vinyl for toilet /bathroom. Salesperson was very helpful and gave plenty of info +additional discounts off fitting.
We got a fitting date quickly and fitters were brilliant, very professional and friendly and did a super job.
Will definitely use again when we need another room doing.

April 2, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Lee,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of carpets and vinyl's as well as getting you a great price! As well as our independent fitters delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Good honest knowledgeable sales person

Good honest knowledgeable sales person. Very quick to be fitted. Done well. Love it

March 17, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Jan,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and get you booked in for fitting at a time that is suitable for you.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Amazing service and great value for…

Amazing service and great value for money. These guys are my go to place every time for my flooring needs. So friendly and accommodating

February 23, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Jane,
Thankyou for leaving us a 5 star review.
We are happy to hear that you once again had a great in-store experience with the team able to deliver great service and get you a great price.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Shrewsbury

Rated 5 out of 5 stars

Its efficient

Its efficient, good value for money. Great customer service, good advice.

March 6, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Jolanta,
Thankyou for leaving us a 5 star review.
We are happy to hear that the team was able to advise and get you a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 3 out of 5 stars

Carpets fine but maybe avoid using…

Carpets fine but maybe avoid using their fitters - took them just 15mins, charged mid £70's and in rushing they damaged the recently painted walls and skirting board. No care and attention - clearly there to get it down and out as quick as they can

February 22, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Jason,
Thankyou for leaving us a review.
We are disappointed to hear that your fitting experience wasn't up to our usual high standard.
If you email aftersales@unitedcarpets.net we will be able to investigate this further to improve our service.
Kind regards
The after sales team

Rated 5 out of 5 stars

Friendly staff efficient service

Friendly staff, good advice, reasonably priced carpets and vinyl. Efficient and friendly fitter.

January 12, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Fahri,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on our huge range of flooring at great prices as well as a great fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Shrewsbury

Rated 4 out of 5 stars

Love the carpet and the two lads fitted…

Love the carpet and the two lads fitted were top notch. My only gripe is the slightly high price but I suppose that comes when you struggling to find finance on a carpet with a less than perfect credit history.

January 8, 2024
Unprompted review
United Carpets & Beds - Shrewsbury logo

Reply from United Carpets & Beds - Shrewsbury

Hi Carl,
Thankyou for leaving us a review.
We are happy to hear that you love your new carpet, we have a range of different finance options available: https://www.unitedcarpetsandbeds.com/interest-free-credit and are happy that you found one to suit you.
Once again, thankyou for leaving us a review.
All the best,
United Carpets & Beds Shrewsbury

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