We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful and friendly from the start. Accommodating, fast service. Helpful and thoughtful when laying down the carpet. Rubbish taken away. Being going to them for years.. nothing is to much tro... See more
Company replied
We have had carpet before from here several years ago and was very happy to return to update Staff were very helpful and knowledgable Very good prices and once booked were timely and delivered a... See more
Company replied
Customer service in the shop was great however when it was installed, the install wasn’t very good
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
166-172 Station Road, B33 8BT, Birmingham, United Kingdom
- 0121 785 1444
4.6
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Previously had a carpet & fitting from…
Previously had a carpet & fitting from United Carpets we decided to return as we had a positive experience previously. After having another carpet & fitting elsewhere (bad fitting) cannot recommend United Carpets enough. Quality carpets & fitting
December 30, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Jo, thank you for taking the time to share how our Stechford store did.
We're so pleased the team could provide you with a positive service with quality carpets and fitting.
Thank you again for the recommendation. Take care.
Wonderful staff and great prices.
Wonderful staff. No pushy selling. Lots of guidance and experience. Very good prices. I was in need of a really quick fitting just before xmas which they managed to fit me in.
November 25, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hello Michael, thank you for taking the time to share how our Stechford store did.
Its great to hear that the staff could guide you in the right direction in store to ensure you found the right product for you and your home.
We hope to assist you again in the future. Take care.
The help to choose was great
The help to choose was great. Some back and forth meant the timing of the fit was delayed.
Biggest gripe - the fitter left all the left over carpet and underlay for me to dispose of. This was a hassle I could have done without.
December 1, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Good afternoon Rachel, thank you for taking the time to leave a review.
We’re pleased to hear you were happy with the help you received when choosing your carpet. We apologise for the delay in fitting, we understand this must of been frustrating.
We appreciate your comments and will take them on board to review our service.
Apologies again for any inconvenience caused.
Kind Regards
The United Team
Carpet with a touch of luxury.
The staff at the store were extremely helpful in helping me choose the right carpet for my living room, stairs and landing. I wanted something hard wearing but I wanted a touch of luxury too. When the carpet was being fitted it looked darker than how it looked in the shop and when I questioned it with the fitter, he said the lighting in the shop would have affected how it looks. I was a little dubious at first but now that I have my new settees and the living room is complete, it looks perfect. The fact that the carpet is a little darker is now a bonus because I’m not insistent on everyone taking off their shoes on entry!!! 😊
November 20, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Pam, thank you for taking the time to leave a review.
We're so pleased that our Stechford store could help you find the right living room carpet for you and your home.
Its great to hear that you're happy with the finished results.
We hope to assist you again in the future. Take care.
Very friendly staff and very good…
Very friendly staff and very good carpet fitters
November 28, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Colin, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Stechford store.
Thank you again for the recommendation. Take care.
Very pleased customer
I have had few carpets from this shop Customer service excellent as a whole very pleased
November 1, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Mrs Gardiner, thank you for taking the time to leave feedback.
Its great to hear that you're pleased with the service that you recieved from our Stechford store.
Thank you so much for the recommendation. We hope to assist you again in the future.
The guys were very good and considerate…
The guys were very good and considerate to the surroundings
November 10, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Sean, thank you for taking the time to share how our Stechford store did.
We're so pleased that the team could make your experience with us a positive one.
We hope to get the opportunity to assist you with any projects you may have in the future.
Ordered my carpet on the Monday,fitted…
Ordered my carpet on the Monday,fitted on the Tuesday. Excellent service throughout from start to finish. Would recommend.
September 9, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Carol, thank you for taking the time to leave a review.
We're so pleased our Stechford store could meet your expectations and provide you with an excellent service from start to finish.
Thank you again for the recommendation, take care.
Had laminate flooring fitted
Had laminate flooring fitted . Fantastic work I would give a 10/10 . Staff at stechford have been fantastic , from ordering flooring to fitting . Highly recommended . Would definitely recommend .
October 27, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Denise, thank you for your kind feedback.
Its a pleasure to hear that our Stechford store could provide you with a 10/10 service from ordering to fitting.
Thank you again for the recommendation, take care.
Carpet looks lovely very soft to walk…
Carpet looks lovely very soft to walk on the only thing I can say is a lot of mess with little bits of carpet everywhere
August 13, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Jo-ann thank you for sharing how our Stechford store did.
We're so glad to hear that you're pleased with your new carpet.
Thank you again for the recommendation, take care.
Service in shop was very helpful and…
Service in shop was very helpful and fitters were great.
August 15, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hello Mary, thank you for taking the time to leave a review.
We're so happy to hear that you're pleased with the service you recieved from our Stechford Store.
We hope to assist you with any projects you have in the future, take care.
On time
On time. Polite. Took care of my property. Tidy job. Happy with fitting
August 16, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Helen, thank you for taking the time to leave our review.
We're so glad that you're happy with the service you recieved from our Stechford store and independent fitters.
We hope to assist you again in the future, take care.
Staff very helpful
Staff are always very friendly and helpful, l returned the next day after ordering as was unsure about my choice, it was not a problem to them.
I just wish the carpet fitters had been as nice, as l found one of them very rude
August 10, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Carol, thank you for sharing how our Stechford store did.
We're so glad the team could make your experience with us a positve one.
Thanks again for the recommendation, we hope to assist you again soon.
Pleased Customer
Quick, efficient, affordable. Large variety of carpets.
August 13, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi, thank you for leaving a review.
We're so pleased our Stechford store could provide you with a quick and efficient service, with a large variety of carpets.
We hope to assist you again in the future, have a fantastic day.
Absolutely fab
Absolutely fab. Celia always looks after us. Definitely recommend.
June 29, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Karen, thank you for sharing your experience with us.
Its great to hear that our Stechford store could provide you with a 5 star service.
Thanks again for the recommendation, take care.
Great service and price
Great service and price, gentleman did forget to add one room onto quote but we still went ahead with that order after re quote
July 9, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Tia, thank you for leaving feedback.
We're so glad our Stechford store could provide you with a great service with a great price.
We hope to assist you again in the future, have a wonderful day.
Great service from cilia in store when…
Great service from cilia in store when choosing our carpet and fitters very friendly and professional great service all round
July 18, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Michael, thank you for sharing how our Stechford store did.
We're so glad the team could provide you with a great all round service, and help you find the right carpet for you and your home.
We hope to get the opportunity to assist you with any projects in the future, have a wonderful day.
Reliable honest company
Reliable honest company. Helpful surveyor when measuring carpet. Fitters very helpful and moved furniture for me. No fuss or be quibble. Store has plenty of variety and helpful advice.
Have used this company and made recommendations over the last 15 years. Top notch!
July 11, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hello, thank you for taking the time to leave us a review.
Its great to hear that our Stechford store was able to meet your expectations and provide you with a 5 star service.
Thanks again for the recommendation, we look forward to assisting you again soon.
As always great service
As always great service, good price and pleasant experienced staff
June 19, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Jayne, thank you for sharing how our Stechford store did.
We're so pleased that they could provide you with a great experience with a good price and experienced staff.
We hope to assist you again in the future, have a fantastic day.
Excellent Service
Excellent Service
The flooring the company provided was excellent value for the price charged. Their fitting service was fast and efficient. Would definately use this company again.
June 6, 2025
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Lynda, thank you for sharing how our Stechford store did!
Its great to hear that they could provide you with an excellent service that was fast and efficient.
We look forward to helping you on your next project, have a fantastic day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.