We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
Company replied
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Very helpful and friendly from the start. Accommodating, fast service. Helpful and thoughtful when laying down the carpet. Rubbish taken away. Being going to them for years.. nothing is to much tro... See more
Company replied
We have had carpet before from here several years ago and was very happy to return to update Staff were very helpful and knowledgable Very good prices and once booked were timely and delivered a... See more
Company replied
Customer service in the shop was great however when it was installed, the install wasn’t very good
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
166-172 Station Road, B33 8BT, Birmingham, United Kingdom
- 0121 785 1444
4.6
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great service
Arranged to measure up within a couple of days, friendly when arrived. Staff in store really helpful. Fitting organised to suit my work days. Fitters punctual, tidy and did a great job. Would recommend and use again
October 24, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Vic,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you from measuring to fitting.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Well mannered
Well mannered. Fitted the carpet excellently and did a great job.
December 3, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Fiona, thank you so much for taking the time to share with us how our Stechford store did! its brilliant to hear that they provided you with such a excellent service, take care!
Best customer service I have received…
Best customer service I have received in a long time very personable and informed staff, made the children feel welcome and kept to their agreements.
I will come back and get carpets from there in future.
August 8, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Good afternoon Stuart! Thank you so much for the review, its great to hear such positive feedback. We will be sure to pass on your kind words to our Stechford store!
Vinyl to bathroom not fitting very well…
Vinyl to bathroom not fitting very well to doorway area, Measured up landing and stairs for new carpet, were to call me next day with price and date to fit carpet I had already picked when in the showroom.
Yet to receive a call
September 6, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Whistle Blower, it is disappointing for us to hear that your experience was anything less than great. Please reach out to us at
+44 121 785 1444 so we may assist you in moving forward towards a resolution.
Reply from United Carpets & Beds - Stechford
Consumer, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Lovely couple who manage the Stechford Branch of United Carpets
Lovely couple who manage the Stechford branch, polite friendly nothing is too much trouble.
Have been going to them for years for my carpets and always get excellent service. The lady has so much knowledge about carpets and can work out measurements and all the bits that you will need in a flash. Prices are always good too
September 21, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Annette Burchell,
thank you for taking the time to leave a review for us at United Carpets and Beds. We're happy we could meet your expectations! Thank you again for leaving us this response!
Reply from United Carpets & Beds - Stechford
We're so glad that we were able to go above and beyond your expectations!
Reply from United Carpets & Beds - Stechford
We are so pleased you enjoyed your visit to United Carpets and Beds.
Thanks again for the recommendation, and have an amazing day!
Brilliant service.
It was very good experience, fitter done an excellent job.
September 3, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Susan Doody, thank you so much for the positive review!
We hope to see you again soon for your next project.
Kind Regards
United Carpets and Beds
The Otterton bed we purchased is a very…
The Otterton bed we purchased is a very good bed.
I didn't relize that i did not have to assemble it myself, the shop where responsible to put it together.
However i assembled.
July 19, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi David,
Thankyou for leaving us a 5 star review.
We are happy to hear that you love your new bed and that the team was able to assemble your bed if required.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Great service in the shop
Great service in the shop, Cecilia is a star, only problem I had was with one of the fitters which the shop is aware of and dealing with, I always recommend the shop with family and friends one has already purchased and another going for a quote thank you
June 26, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that Celia was able to deliver great customer service and that you have recommended us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Great team at United Carpets and beds…
Great team at United Carpets and beds Stechford. From start to finish, Celia has excellent customer service skills. She advised and worked out the costings. Pete, the carpet fitter did a brilliant job on concrete stairs. Very skilled and experienced in what he does. Excellent finish. I would recommend this team to my family and friends.
June 15, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with Celia able to deliver excellent customer service and our independent fitter, Pete, delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Fantastic company
Looking for a new bedroom carpet a friend told me about United Carpets & Bed . Not to far away so we went over not had carpet for meny years as we've had hardwood flooring and tiles. So it was nice to see plenty of choice and great quality the staff pointed use in the right direction and let us get on with it. We chose a beautiful dark grey carpet and was advised on a good underlay free fitting included if you purchase underlay no brainer really we arrange for fitting around 4 weeks later we got a discount due to working for NHS . we were kept upto date with the fitting. Fitter was very professional and polite I had already cleaned the room for him . Just under an hour he was done absolutely fantastic perfect and looks stunning with a lovely feel when walking over it great quality price and service. Big thank you
May 2, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Barry,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on your new bedroom carpet and advise you on our free fitting offer as well as taking advantage of our blue light discount.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Stechford
Apart from coming earlier than expected…
Apart from coming earlier than expected and no phone call to say they were coming, the service from the shop to the fitters was fantastic, very happy with my purchase
April 4, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Kelly,
Thankyou for leaving us a review.
All of your comments regarding you fitting experience will be taken up with our independent fitters to improve our service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Excellent service and great carpets
Excellent service, the help and advice given in store was great. The fitter was brilliant, very professional and did a great job. I would highly recommended the Stechford store. Thanks to all the staff there for your help, it was much appreciated. We are really happy with our carpets.
April 26, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Sue,
Thankyou for leaving us a 5 star review.
We are happy to hear you received excellent service with the team able to advise you in-store and that you love your new carpet!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Fitted carpet.
The carpet was well fitted and it has a great finish. We’re really pleased with it.
April 6, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Tony,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience and love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Carpet looks amazing and really thick…
Carpet looks amazing and really thick for a good price. Fitter was on his own and was done really quick.
Thanks.
March 2, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Hayley,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a quick and efficient fitting experience with the independent fitting team able to deliver a great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Excellent all round
Great help in store! Looked after and ordered and fitted within a week! Great quality carpet, underlay and staff. Couldn’t have asked for better!
March 1, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Jodie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on a great carpet and get you fitting within a week!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Great service!
We received a lot of help and advice with choosing the right carpet and were able to take samples home to choose the best colour/match.
The carpet fitting was of a very high standard.
Our house looks amazing and we are really pleased!
February 27, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and give you a range of samples to ensure you got the perfect colour! As well as the fitting team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Great experience
Delivery date was agreed. The fitters turned up at the exact time and did a great job. Very satisfied.
February 19, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Carol,
Thankyou for leaving us a review.
We are happy to hear that you had a great fitting experience with the team delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
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