Exceptional customer service. Friendly, welcoming staff. Informative about all their products. Mrs Arif, gave good advice and wasn’t pushy, allowed us time to look around comfortably and choose my ca... See more
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See what reviewers are saying
Celia & team at the Stechford branch are absolutely brilliant at assisting you with whatever flooring type you need from start to finish. From the point of first stepping through the door, you're ass... See more
Company replied
We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
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Fitted our house out when we moved in a few years ago, all carpets still going strong, replacing as needed- United Carpets just fitted our daughter's bedroom carpet, good price, expert fitting, top se... See more
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Company details
- Carpet Store
- also in
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
166-172 Station Road, B33 8BT, Birmingham, United Kingdom
- 0121 785 1444
4.5
Excellent
138 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fitted carpet.
The carpet was well fitted and it has a great finish. We’re really pleased with it.
April 6, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Tony,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience and love your new carpet.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Carpet looks amazing and really thick…
Carpet looks amazing and really thick for a good price. Fitter was on his own and was done really quick.
Thanks.
March 2, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Hayley,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a quick and efficient fitting experience with the independent fitting team able to deliver a great service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Excellent all round
Great help in store! Looked after and ordered and fitted within a week! Great quality carpet, underlay and staff. Couldn’t have asked for better!
March 1, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Jodie,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you on a great carpet and get you fitting within a week!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Great service!
We received a lot of help and advice with choosing the right carpet and were able to take samples home to choose the best colour/match.
The carpet fitting was of a very high standard.
Our house looks amazing and we are really pleased!
February 27, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store experience with the team able to advise you and give you a range of samples to ensure you got the perfect colour! As well as the fitting team able to deliver a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Great experience
Delivery date was agreed. The fitters turned up at the exact time and did a great job. Very satisfied.
February 19, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Carol,
Thankyou for leaving us a review.
We are happy to hear that you had a great fitting experience with the team delivering a professional service.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Carpet re fit
The staff were really friendly and helpful!
The fitter was on his own and did hall stairs and landing plus the dining area. Was very impressed with his work. We are pleased with the final result.
February 23, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Christine,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the fitter providing excellent service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Stechford
Service in the shop was professional…
Service in the shop was professional and efficient. Good quality carpet for a reasonable price.
Fitters helpfully and efficient.
January 22, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Tracy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to find you a quality carpet at a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Brilliant customer service
Celia and her team are fantastic at the stetchford branch ,great customer service , lovely friendly fitter , hard working, polite and always leaves the property spotless , would highly recommend
January 26, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Vicki,
Thankyou for leaving us a 5 star review.
We are happy to hear that Celia and the team was able to deliver great customer service in assisting you with your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Very happy with the fitting of the…
Very happy with the fitting of the carpet a lot better than the last chap.
December 13, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Craig,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Couldn't be any more helpful
Couldn't be any more helpful, great price and got carpet fitted for us in 4 days after ordering and before Christmas
December 15, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Jeffrey,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience at United Carpets & Beds Stechford with your carpet fitted in only 4 days and in time for Christmas!!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Shop assistant
Shop assistant, not very helpful but fitters was good
December 16, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Mr Reid,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your experience was not up to our usual high standard.
If you email aftersales@unitedcarpets.net about your experience we can investigate this further to ensure everyone has a great in-store experience.
However we are happy to hear you had a great fitting experience.
Once again, thankyou for leaving us a review.
All the best,
United Carpets & Beds Stechford
Very pleased with my carpet done…
Very pleased with my carpet done professionally to a high standard would definitely recommend
November 22, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Rita,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great fitting experience with your carpet fitted to a high standard and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Orderd a Runner
Orderd a Runner, looks Perfect fitting perfect no complaints.
January 2, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Shabir,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you love your new runner and that you had a great fitting experience.
We look forward to assisting you again with your next project all the best.
United Carpets & Beds Stechford
Went on the shop for advice the chap…
Went on the shop for advice the chap that helped me decide was so helpful. And when I had a fitter come to my flat he was quick polite and tidied up after.
Will definitely use them again
November 14, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Lorraine,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience at United Carpets & Beds Stechford and that you would use us again.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Brilliant the couple who have owed the…
Brilliant the couple who have owed the shop for many years never let's me down always has what I want and nothing is to much trouble. Always has fitting appointments fast. Couldn't meet nicer people.
December 1, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Claire,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you continue to use United Carpets & Beds Stechford and have once again received great service both when fitting and in-store. All the team love hearing such great feedback.
We look forward to assisting you again soon with your next project.
All the best,
United Carpets & Beds Stechford
The carpet has drag line in
The carpet has drag line in. I know it was not expensive but some of the lines rely stick out.
November 25, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Robin,
Thankyou for taking time to leave us a review.
We are sorry to hear that the carpet was not up to the standard you expected.
If you email aftersales@unitedcarpets.net we will investigate this further.
Kind regards
United Carpets & Beds Stechford
Friendly carpet fitters not cheap but…
Friendly carpet fitters not cheap but they are good at what they do.
September 11, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Dominic,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Extremely Satisfied
Carpet was very good quality and the fitter was friendly and extremely good at his job. I rang the shop to pass on my thanks. Always use my local store for carpets and flooring.
June 12, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Kate
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We would not go anywhere else for our…
We would not go anywhere else for our carpets from when you go in the shop they make you very welcome celia was very professional and helped us out as we were undecided but we got there in the end even the man who came out to fit the carpet he was very polite and just got on and done is job with no fuss whatsoever yes as you see we had fantastic job done we would not hesitate to go back to united carpets we would always recommend our family and friends
June 17, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Mr Gregory
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Carpet Fitting
Brilliant experience at the Stechford Branch called in on Friday afternoon Celia lovely lady sorted us out very friendly and experienced and knew what she was talking about bedroom carpet was fitted yesterday (monday) morning fitters were also excellent done a brilliant job and made sure we were satisfied with the fitting will definitely go back and also will recommend to family and friends.
July 21, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Sylvia
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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