We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
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Very helpful and friendly from the start. Accommodating, fast service. Helpful and thoughtful when laying down the carpet. Rubbish taken away. Being going to them for years.. nothing is to much tro... See more
Company replied
We have had carpet before from here several years ago and was very happy to return to update Staff were very helpful and knowledgable Very good prices and once booked were timely and delivered a... See more
Company replied
Customer service in the shop was great however when it was installed, the install wasn’t very good
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
166-172 Station Road, B33 8BT, Birmingham, United Kingdom
- 0121 785 1444
4.6
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Carpet re fit
The staff were really friendly and helpful!
The fitter was on his own and did hall stairs and landing plus the dining area. Was very impressed with his work. We are pleased with the final result.
February 23, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Christine,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the fitter providing excellent service.
We look forward to assisting you again with your next project.
All the best,
United Carpets & Beds Stechford
Reply from United Carpets & Beds - Stechford
Hi Angela,
Thankyou for leaving us a 5 star review.
We are happy to hear that you received excellent service from the team.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Service in the shop was professional…
Service in the shop was professional and efficient. Good quality carpet for a reasonable price.
Fitters helpfully and efficient.
January 22, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Tracy,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience with the team able to find you a quality carpet at a great price!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Brilliant customer service
Celia and her team are fantastic at the stetchford branch ,great customer service , lovely friendly fitter , hard working, polite and always leaves the property spotless , would highly recommend
January 26, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Vicki,
Thankyou for leaving us a 5 star review.
We are happy to hear that Celia and the team was able to deliver great customer service in assisting you with your new flooring.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Very happy with the fitting of the…
Very happy with the fitting of the carpet a lot better than the last chap.
December 13, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Craig,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great fitting experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Couldn't be any more helpful
Couldn't be any more helpful, great price and got carpet fitted for us in 4 days after ordering and before Christmas
December 15, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Jeffrey,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience at United Carpets & Beds Stechford with your carpet fitted in only 4 days and in time for Christmas!!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Shop assistant
Shop assistant, not very helpful but fitters was good
December 16, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Mr Reid,
Thankyou for taking time to leave us a review.
We are disappointed to hear that your experience was not up to our usual high standard.
If you email aftersales@unitedcarpets.net about your experience we can investigate this further to ensure everyone has a great in-store experience.
However we are happy to hear you had a great fitting experience.
Once again, thankyou for leaving us a review.
All the best,
United Carpets & Beds Stechford
Very pleased with my carpet done…
Very pleased with my carpet done professionally to a high standard would definitely recommend
November 22, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Rita,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you had a great fitting experience with your carpet fitted to a high standard and that you would recommend us!
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Orderd a Runner
Orderd a Runner, looks Perfect fitting perfect no complaints.
January 2, 2024
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Shabir,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you love your new runner and that you had a great fitting experience.
We look forward to assisting you again with your next project all the best.
United Carpets & Beds Stechford
Went on the shop for advice the chap…
Went on the shop for advice the chap that helped me decide was so helpful. And when I had a fitter come to my flat he was quick polite and tidied up after.
Will definitely use them again
November 14, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Lorraine,
Thankyou for leaving us a 5 star review.
We are happy to hear that you had a great in-store and fitting experience at United Carpets & Beds Stechford and that you would use us again.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stechford
Brilliant the couple who have owed the…
Brilliant the couple who have owed the shop for many years never let's me down always has what I want and nothing is to much trouble. Always has fitting appointments fast. Couldn't meet nicer people.
December 1, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Claire,
Thankyou for leaving us a 5 star review.
We are delighted to hear that you continue to use United Carpets & Beds Stechford and have once again received great service both when fitting and in-store. All the team love hearing such great feedback.
We look forward to assisting you again soon with your next project.
All the best,
United Carpets & Beds Stechford
The carpet has drag line in
The carpet has drag line in. I know it was not expensive but some of the lines rely stick out.
November 25, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Robin,
Thankyou for taking time to leave us a review.
We are sorry to hear that the carpet was not up to the standard you expected.
If you email aftersales@unitedcarpets.net we will investigate this further.
Kind regards
United Carpets & Beds Stechford
Friendly carpet fitters not cheap but…
Friendly carpet fitters not cheap but they are good at what they do.
September 11, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Dominic,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Extremely Satisfied
Carpet was very good quality and the fitter was friendly and extremely good at his job. I rang the shop to pass on my thanks. Always use my local store for carpets and flooring.
June 12, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Kate
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
We would not go anywhere else for our…
We would not go anywhere else for our carpets from when you go in the shop they make you very welcome celia was very professional and helped us out as we were undecided but we got there in the end even the man who came out to fit the carpet he was very polite and just got on and done is job with no fuss whatsoever yes as you see we had fantastic job done we would not hesitate to go back to united carpets we would always recommend our family and friends
June 17, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Mr Gregory
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Carpet Fitting
Brilliant experience at the Stechford Branch called in on Friday afternoon Celia lovely lady sorted us out very friendly and experienced and knew what she was talking about bedroom carpet was fitted yesterday (monday) morning fitters were also excellent done a brilliant job and made sure we were satisfied with the fitting will definitely go back and also will recommend to family and friends.
July 21, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Sylvia
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Cosy showroom and professional service
Cosy showroom and professional advice from the shop owner. Material is reasonably priced, good quality and lots of options available.
Quick installation booking.
Carpet Installer was professional and finish the job perfectly and quickly.
The whole user experience was top notch, truly recommended.
May 29, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Chris
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Excellent service from beginning to end
Excellent service from beginning to end. A great welcome when I entered the shop. The gent who came to measure up gave excellent advice on how to keep costs down (as it was a tricky hall, landing and stairs with a stair lift). The fitter was brilliant, took his time and ensured that it was a professional finish. Got a follow up call from the shop a week later asking if we were happy with everything. Would definitely recommend United Carpets to friends and family.
April 4, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Sarfraz
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
AVOID
Today I called and spoken to a very rude lady from the Stechford Birmingham store in regards to a carpet fitted at my parents home.
The carpet was placed in late 2021 and now in June 2023 the carpet is fit for the skip, the lint comes out of it, it’s changed colour with the sunlight in places and it’s shrunk away from the floor gripper.
I called the lady who gave us the excuse that ‘’it’s because you had the carpet cleaned during this time and if you get carpet wet it will do this’’.
The other carpets that we’ve had for years have NEVER done this!
If this is the case then why are carpet cleaners sold?
It’s a feeble excuse for their bad quality products!
So basically, this is a light grey carpet that you can’t clean during its entire lifetime in your home because it will shrink and will basically fall apart after being cleaned.
This woman would not let me speak, continued to talk over me and got all my information wrong because she can’t listen while she’s talking so much in a tone that makes you feel like it’s your fault their carpets are rubbish, she said ‘you told me it was a few weeks ago but it wasn’t it was 2021’. I had to stop her to say that was not what I said and that I couldn’t recall the date but I knew it was some months back.
Please just save your money and buy from somewhere else, unless you can afford to have a new carpet fitted every 14 months and you don’t have elderly relatives that could trip over the bad fitting.
June 21, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Tracey
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net
Carpet looks good quality so far
Carpet looks good quality so far. The fitters were really polite and helpful..thanks Aaron and James
April 1, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Clancy,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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