We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful and friendly from the start. Accommodating, fast service. Helpful and thoughtful when laying down the carpet. Rubbish taken away. Being going to them for years.. nothing is to much tro... See more
Company replied
We have had carpet before from here several years ago and was very happy to return to update Staff were very helpful and knowledgable Very good prices and once booked were timely and delivered a... See more
Company replied
Customer service in the shop was great however when it was installed, the install wasn’t very good
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
166-172 Station Road, B33 8BT, Birmingham, United Kingdom
- 0121 785 1444
4.6
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We would vlike to say a VERY THANK…
We would like to say a VERY BIG THANK YOU to Celia and the team,we have had our bedrooms carpeted and are extremely happy with the results.
Had all our lounge and hall laminated and the outcome is superb,a big THANK YOU th Sue and Mark who worked so hard and did a fantastic job.Will definitely recommend
United Carpets to all who ask us. Cost was much better than we expected.
GOOD WORK BY ALL CONCERNED.
September 24, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Bought a carpet from this stechford…
Bought a carpet from this stechford shop on Sunday, not many carpet shops open so was so happy that they were and that we could take our carpet away that day.
The customer service is brilliant and the staff are very friendly. I usually use your store in mere green and again they are brilliant there too.
Carpet is lovely too, very happy 😃
September 18, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Good Afternoon Leanne,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Great company
From ordering to the fitting all went very smoothly. The fitter arrived on time and took great care fitting the lino and carpets very polite and professional
August 26, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Good Morning,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Fantastic advice from clearly…
Fantastic advice from clearly experienced shop owners. Changes that were made were easily accommodated and the service was excellent. Fitting superb.
August 24, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Good Morning Andy,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Great professional services
Great professional service as always. We use the branch in Stechford Birmingham, and they are always GREAT
August 5, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Good Morning Sian,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Always United Carpets
We always have our carpets form United Carpets. So helpful in the shop Celia and her husband are the sweetest. She also give me a good deal. I’ve never had a problem with fitting of the carpets too! The fitters are always polite and respectful. Thanks United Carpets
August 19, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Good Morning,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Always get our carpets from here
Always get our carpets from here. Excellent customer service, great prices and a huge range of stock. Staff are very friendly and knowledgeable.
August 25, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Good Morning Carrie-Ann,
We appreciate you sharing your experience of our company and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service.
We hope to help you again soon.
Kind regards
The United Team
Friendly & reliable service
Friendly & reliable service. Good quality carpet at great prices. Kept informed throughout he process from start to finish. Eoukd use again and would highly recommend
July 25, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Thanks very much for taking the time to leave your great review! It’s always a pleasure to hear from our customers after they've purchased and have received great service not only in store but also from our fitting partners. We hope to see you again very soon! – The United Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.