We came into the shop and wasn’t bombarded with sales pitches so it was relaxed and able to look around at our on speed. Once we decided what we wanted. The gentleman sorted out a price for us and t... See more
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Very helpful and friendly from the start. Accommodating, fast service. Helpful and thoughtful when laying down the carpet. Rubbish taken away. Being going to them for years.. nothing is to much tro... See more
Company replied
We have had carpet before from here several years ago and was very happy to return to update Staff were very helpful and knowledgable Very good prices and once booked were timely and delivered a... See more
Company replied
Customer service in the shop was great however when it was installed, the install wasn’t very good
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
166-172 Station Road, B33 8BT, Birmingham, United Kingdom
- 0121 785 1444
4.6
Excellent
133 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Wonderful experience in the show room…
Wonderful experience in the show room very helpful guys who took the time to explain everything to us
Not so good experience with the fitters very rude and abrupt pair who rushed the job putting the metal bars in completely the wrong place and did nothing but speak extremely loud in their own language all the time they were in my home ,which I find very disrespectful when your working in some ones home
March 8, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Lisa
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Only received part of my order
Only received part of my order, 4 weeks later still hasn’t been resolved
March 5, 2023
Reply from United Carpets & Beds - Stechford
Good Morning, Lauren
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
Excellent service brilliant quality…
Excellent service brilliant quality gave me advice when I brought the carpet
April 3, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Fiona
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Quality carpet at a good price
Quality carpet at a good price. Also the staff were friendly and carpet fitters were quick and on time.
February 17, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Rob
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Finest carpet with phenomenal service.
Exceptional customer service. Friendly, welcoming staff. Informative about all their products. Mrs Arif, gave good advice and wasn’t pushy, allowed us time to look around comfortably and choose my carpets. They even held on to my carpet at the warehouse, until I completed my renovations, which took longer than anticipated.
Carpet fitter Pete did an amazing job with fitting. Respectful to property, didn’t rush the job and cleaned up before leaving.
March 15, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Nabeela
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Stechford Flooring Experts
Celia & team at the Stechford branch are absolutely brilliant at assisting you with whatever flooring type you need from start to finish. From the point of first stepping through the door, you're assisted in choice and best floor type for your needs. These people are floor experts, I always make United Carpets my first port of call when looking or purchasing flooring of any kind.
I highly recommend them for expertise, price, quality and customer care.
December 3, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Tony
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
I always use United Carpets in…
I always use United Carpets in Stechford as customer service is excellent and always get what I’m after
February 1, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Mike
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Very good service and experience.
December 20, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Shriram
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Long Live Arif Sports 😂
Used United Carpets for our through lounge…
They provide an excellent service through from sales to the carpet fitting…
I have already recommended them to family and friends….
The owners I remember from the 80’s when they owned Arif Sports…
Ifti Kitchenfitter
January 15, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Best in the area
Fitted our house out when we moved in a few years ago, all carpets still going strong, replacing as needed- United Carpets just fitted our daughter's bedroom carpet, good price, expert fitting, top service. Will use again
December 1, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Guru
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Great service
Just had our stairs and landing carpet fitted by Peter. The service from purchase to fitting has been really good. I bought from SCS last year and that was an appalling service. There is a huge choice of carpet to suit all tastes and price range. On the day of fitting, there was a problem with one of the vans but jobs were re-organised to ensure the fittings went ahead which was very much appreciated. I won’t be going anywhere else in future!
February 15, 2023
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi
Thank you for sharing your experience and we are so delighted to hear you had a great experience from your local store and team.
All feedback is shared with the team, and they love seeing such positivity about our services, products and customer care. We shall certainly pass this on to the store.
Thank you again for choosing us to assist you and we look forward and hope to assist you again in the future.
Best wishes
The United Team
Staff in store very helpful
Staff in store very helpful. Carpet fitter not very nice at all. Had to call back out to correct fitting and he wasn’t happy about it. Then had to finish the correction myself. Still need to have correction on another section but will not call back out as it will be same fitter.
November 21, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
I ordered a carpet for the master…
I ordered a carpet for the master bedroom online but when the fitter arrived it was the wrong size and looked nothing like the carpet I ordered. When the fitter phoned the shop they blamed me for measuring wrong.
I could not check the order as they had not sent me any confirmation of the order except a 'Payworld' receipt for the payment.
I phoned head office and it transpired that they had sent the carpet that was ordered and fitted three months before for a smaller bedroom. When I phoned the shop and told them they did not apologise only said that it would be at least a week before it could be fitted. So I cancelled the order and went elsewhere. The young lady at head office was the only one who apologised and she was very helpful and polite.
November 10, 2022
Reply from United Carpets & Beds - Stechford
Good afternoon Barry
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Be more vigilant when ordering and book appointment
Had a good experience having someone come and measure up for carpet and ordering carpet with no problem. As we had 3 rooms and HSL to be fitted, it was booked in over 2 days. Day 1 was told PM appointment, the fitter confirmed the measurements hadn't been taken correctly which caused a delay to fitting and a new carpet was brought out later that night. Day 2 I asked for AM appointment due to childcare restrictions and fitters turned up at 3PM again. I called the shop at 11AM to find out ETA no mention that the carpet I ordered had not been delivered. Received a call at 2PM to say carpet wasn't there but could have an alternative. I ordered a pale cream, the alternative was more of a tan colour to which I said no. I was offered a carpet I had fitted the night before a silver which I accepted. Fitter brought in the carpet which was not the carpet I agreed to this was grey not silver as agreed on the phone. Due to lateness in the day and needing a carpet laid to live in the house conceded to accept the grey as they could not tell me when the carpet I ordered would be delivered and had already moved all the furniture to accommodate fitters. Frustrating as they obviously knew before today the carpet I ordered was not delivered. The right thing to do would have been to re-arrange the fitting for whole day and not drop at the last minute to ensure the customer is not inconvenienced and received the carpet they paid for. The fitters however over both days we really kind/respectful guys and cannot fault their service.
November 17, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Good afternoon,
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would like to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Went to view and order carpets today
Went to view and order carpets today. The woman on the counter at the stetchford store was really amazing, unfortunately I didn’t catch her name. we left the store knowing in future thats where we would return! All down to one employee. thank you!
November 15, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Sophie
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
DO NOT BUY FROM THESE
DO NOT BUY FROM THESE . Had a stair and landing carpet fitted last December and it’s shocking , there is only myself and husband who live in our house , family visit one / twice a week so it’s not wear and tear , these problems started appearing around 3/4 months ago there’s a bald patch appearing on middle step and the edges up the side of the stairs are all fraying .
November 6, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Good afternoon Theresa
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
Absolutely disgusting very rude staff…
Absolutely disgusting very rude staff didn't wanna no that there fitter has destroyed my kitchen vinyl and have also ripped my hallway carpet would never go here again avoid at all costs
October 7, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Good Afternoon
Thank you for your recent order and feedback. We sincerely apologise that your experience did not meet your expectations or our standards.
If you would to talk to one of our team members personally about your experience, you can reach us at aftersales@unitedcarpets.net.
The United Team
I liked the personable approach
I liked the personable approach. All staff were polite and courteous. The fitters did a great job and so fast.
September 24, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Keith,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Quality
If your looking for good quality carpets this is the place yo go, we had bedroom and stairs carpets a few years ago and just had a new carpet for the living room and stairs, excellent service from shop staff to fitters definitely recommend 👌 thanks guys
September 15, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Eak,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
Fast and friendly service
Fast and friendly service. Ordered and fitted within 2 days, fitter left very little mess behind and was also very friendly.
September 22, 2022
Unprompted review
Reply from United Carpets & Beds - Stechford
Hi Richard,
We appreciate you sharing your experience and are delighted that we were able to assist you.
All feedback is shared with the team who really do love seeing such positivity about our service and products.
We hope to be able to help you again soon.
All the best,
The United Team
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