From the second I walked into the shop the lads knew exactly what I wanted, I was previously quoted the same carpet for 6x the price I was given at United. I couldn’t believe it, I was slightly appr... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really happy with the customer service friendly, welcoming when walking in. Choosen a carpet good price happy to take a dispoit paid balance when Rearranged the fitting of the carpet on a convenient... See more
Company replied
we purchased carpets for our house from stockton on tees from the moment we walked into the store to the moment the fitters left our house it was top notch experienced staff who assisted us- great pri... See more
Company replied
The service was excellent throughout my visit greeted with a smile i wasn't rushed if I needed help they were there. They helped me with payment plans that suited my pocket Both members of staff were... See more
Company replied
Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Portrack Retail Park, Holme Road, TS18 2SB, Stockton-on-Tees, United Kingdom
- 01642 676068
4.5
Excellent
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Mohammed, thank you for taking the time to leave feedback.
We’re sorry to hear you were unhappy with the fitting. This isn’t the standard we aim for. Please contact our Stockton-on Tees store or alternatively email customerservice@unitedcarpets.co.uk, so we can review the issue and try to make it right.
Kind Regards
The United Team
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Paul, thank you for taking the time to share your experience.
We're so pleased that you're happy with the service that you recieved from our Stockton-on-Tees store.
Thank you again for the recommendation.
Amazing communication from start to…
Amazing communication from start to finish! Staff very friendly and helpful. Excellent fitting job and quick.
December 4, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Sue, thank you for your kind comments.
We're so pleased to hear that your experience with our Stockton-On-Tees store had great communication throughout and you found our staff friendly and helpful. Its great to hear that you're happy with the excellent fitting service.
We hope to assist you again with any projects you may have coming up in the future. Take care.
Bedroom Carpet
Really good experience. Nice, friendly staff, let us look around with no hassle and were happy to help when needed. Would happily recommend and will use again in the future. Thanks again Nigel/Andy.
November 29, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Chris, thank you for taking the time to leave a review.
We're so pleased to hear that you're happy with the service that you recieved from our Stockton-on-Tees store.
We hope we get the opportunity to assist you again with any future projects, take care.
Staff was very knowledgable of products…
Staff was very knowledgable of products you offer. I can't remember the name of the sales rep but he was great.
Best service ever.
100/100%
October 11, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Jesha, thank you for taking the time to leave a review.
Its great to hear how our Stockton on Tees store could make your experience with us a positive one.
Thank you again for the recommendation, take care.
United carpets 5*
United carpets were brilliant from start to finish! I am over the moon with my new carpets. Definitely recommend!
October 14, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Sue, thank you for taking the time to leave feedback.
We're so pleased our Stockton-on-Tees store could meet your expectations and provide you with a 5 star service from start to finish.
We hope that you love your new carpets, take care.
Absolutely amazing experience in the…
Absolutely amazing experience in the store, staff very helpful and knowledgeable. Highly recommend and will be using again in the near future
October 11, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Emma, thank you for taking the time to leave our Stockton-on-Tees store a review.
We're so pleased the team could provided you with an amazing instore experience and were helpful and knowledgeable.
Than you again for the recommendation, we look forward to assisting you again.
Extremely happy with flooring and…
Extremely happy with flooring and exceptional attentive staff from start to finish 👏👏👏👏👏
October 10, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Mark, thank you for taking the time to leave our Stockton-On-Tees store feedback.
We're so glad the team could provide you with a positve service from start to finish, and that you're happy with your new flooring.
Thanks again for the recommendation, have a great day.
Reply from United Carpets & Beds - Stockton-on-Tees
Hello John, thank you for taking the time to leave a review.
We're so pleased our Stockton-on-Tees store could make your experience with us a positive one.
We hope to assist you again soon.
Would highly recommend visiting the…
Would highly recommend visiting the showroom, warm welcome from entering the store very knowledgeable staff even a good laugh, thanks to mark and the team, see use back in a couple of weeks for the rest of the house doing 👏🏻
September 11, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Alice, thank you for sharing how our Stockton-on- Tees store did.
We're so glad they could provide you with such a positve in store experience.
Thanks again for the recommendation, and we look forward to assisting you with the rest of your house, take care.
Excellent service
Staff member was patient ,he realised i knew what i needed , helped me with colour matching and arranged sales information . Booked fitters for me . Fitters were exceptional as we were having 2 rooms done and could not move everything ie 3 pensioners , very pleased thank you all.
August 4, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Janet, thank you for taking the time to leave a review.
We're so glad our Stockton-on-Tees store could make your experience with us such an excellent one.
We hope to assist you again with any projects you have in the future, take care.
New carpet
We are happy with our carpet and would return when we need more flooring. We have been there twice before and had really good service and no complaints about fitting either
August 22, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Susan, thank you for taking the time to leave a review.
Its such a pleasure to hear that our Stockton-on-Tees store could again make your experience with us a positive one.
We look forward to assisting you with your flooring, take care.
1st class service
Salesman was super friendly and knowledgeable with no pressure to buy. Professional service throughout and I am thrilled with the results.
Competitive price with a personal touch.
August 8, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Julie, thank you for sharing your experience with us.
Its great to hear that our Stockton-on-Tees store could provide you with a 1st class service that was friendly with no pressure to buy.
Thanks again for the recommendation, we hope to assist you again.
Better selection of carpets than most
Very helpful and patient staff. Who helped me choose the right carpet. Great quality item.
July 9, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Alan, thank you for sharing how our Stockton- on- Tees store did.
We're so glad the team could provide you with a positive service, and help you choose the right carpet for your home.
We hope to get the opportunity to assist you with any projects in the future, have a wonderful day.
At great attention from Rich
At great attention from Rich in Stockton on Tees store .Really helpful and all sorted in less than 20mins When the carpet arrived with the fitters they didn't take long and it looked lovely .We thanked them and said our goodbyes Then we noticed a line about a foot in from the wall and door it looked like a flaw.We rang the store and another man answered Rich was on day off .He said it where it was folded on the roll it will come out if not I will come and see it and if it hasnt we will replace it .Which was fine it has mostly gone just about a foot that no one stands on .My only reai bad thought I have is that the fitter didn't shout us in to look at it .He just went .But it's fine it's acceptable .
July 9, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi John, thank you for taking the time to leave feedback.
We're so pleased our Stockton Store could meet your expectations and provide you with a positive service.
Please don't hesitate to contact the store if there is anything further we can do for you.
Kind Regards
The United Team
Matt & Dave were great
Matt & Dave were great! From helping us pick a carpet, pricing and also coming out to measure up. Was a great experience overall. Would highly recommend.
July 20, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello, thank you for taking the time to leave us a review.
We're so glad that our Stockton-on-Tees store could help you pick the perfect carpet for you and your home.
Thanks again for the recommendation, take care.
Excellent service from start to finish
Bought all the same Wilton carpet for our bungalow,2 bedrooms,living room and hallway,from Stockton on tees store.great carpet.from picking the carpet in store,to measuring up at home,then having them fitted,,was excellent service..thank you to the salesmen,guy who measured up,and to the excellent carpet fitters who done a great job,,would certainly recommend.
June 23, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Terence,
Thank you for taking the time to leave feedback!
We are delighted to hear that you had a positive experience with your recent fitting and the overall service provided by our team.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Stockton
I've had several carpets from this…
I've had several carpets from this company and never had any complaints, they are very helpful, would recommend them as they are reliable
June 19, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Linda,
Thank you for taking the time to leave feedback!
We are happy to hear that you had a great service and you are pleased with your new flooring.
We hope to have the opportunity to assist you again in the future.
All the best,
United Carpets & Beds Stockton
Carpets and good customer service
In store experience was positive- staff were helpful and gave good advice. Came out the same day to measure up.
Carpets were good quality as expected
The ‘free’ fitting was not as high quality and I would recommend paying for a private fitter.
May 29, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Ellie, thank you for taking the time to leave us a review!
Its great to hear that you had such a positve instore experience when visiting our Stockton store.
We hope that you love your new carpet, and hopefully we will assist you again in the future, take care!
Excellent service
Excellent service, excellent fitter would definitely recommend
May 13, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Robert, thank you for taking the time to let us know how our Stockton-on-Tees store & independent fitter did!
Its brilliant to hear they could provide you with an excellent service.
Thanks again for the recommendation, we hope to see you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.