From the second I walked into the shop the lads knew exactly what I wanted, I was previously quoted the same carpet for 6x the price I was given at United. I couldn’t believe it, I was slightly appr... See more
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Really happy with the customer service friendly, welcoming when walking in. Choosen a carpet good price happy to take a dispoit paid balance when Rearranged the fitting of the carpet on a convenient... See more
Company replied
we purchased carpets for our house from stockton on tees from the moment we walked into the store to the moment the fitters left our house it was top notch experienced staff who assisted us- great pri... See more
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The service was excellent throughout my visit greeted with a smile i wasn't rushed if I needed help they were there. They helped me with payment plans that suited my pocket Both members of staff were... See more
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Company details
- Carpet Store
- Bedroom Furniture Store
- Flooring Store
- Furniture Store
- Living Room Furniture Store
- Mattress Store
Written by the company
United Carpets and Beds is the UK’s largest franchised flooring and bed retailer. United Carpets and Beds is the UK’s largest franchised flooring and bed retailer, proudly family-owned and operated. Built on strong family values, we have earned a trusted reputation for delivering high-quality flooring and beds to suit every style and budget. Currently with 55 stores operating across the UK with new stores opening all the time. Exciting new product ranges encompass every type of flooring, from CARPETS and RUGS to LAMINATES and VINYLS. With a huge selection of BEDS we consider ourselves a one stop shop. Our commitment to maintaining our hard earned reputation is unequivocal, as our promise to offer our customers the very best ‘deals’ is as strong as ever. For carpets, wood floors, laminates and vinyl flooring, United Carpets and Beds offers the most comprehensive selection of flooring available in the market place. We are a large company; with purchasing power which enable us to obtain the best deals on carpets and flooring from our worldwide supply base. This ensures our customers always receive the lowest prices for flooring. We have fully trained and experienced carpet and flooring staff who can give you expert advice on all your flooring needs. We also specialize in beds, so when you need a new bed or mattress you can be sure of the same high quality and the lowest prices manufactured in the UK and complying with all European fire regulations.
The United Way!
Written by the company
- FREE Samples
- Get up to 4 free flooring samples to help you choose the perfect carpet, vinyl or laminate for your home.
- FREE Measure & Estimate
- We can expertly measure your room and provide an accurate estimation of cost.
- Interest FREE Credit
- 0% interest free credit, choose a flexible plan up to 4 years, all with ZERO deposit. Available instore and online simply spend £500 or more on any flooring and bed products (excludes fitting). It's really quick to apply and you don't have to pay a deposit.
Value for money
That's our promise
United Carpets and Beds is committed to offering you’re the best value flooring and beds available in the market place. We endeavour to stock a wider choice of flooring and beds at cheaper prices than any other retailer to give our customers the best deals available in the UK. We back that up with superb customer service, from the minute you walk into our stores to the moment you admire the new flooring or bed fitted or delivered to your home. And that’s a promise!
Contact info
Portrack Retail Park, Holme Road, TS18 2SB, Stockton-on-Tees, United Kingdom
- 01642 676068
4.5
Excellent
96 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
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As we entered the shop the salesperson…
As we entered the shop the salesperson was brilliant at directing us to exactly what we had come into to find. It was exactly the price we wanted to pay for a quality mattress. Very helpful in getting the product to the car. Brilliant experience in a shop we will definitely visit again.
April 5, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Eileen, thank you for taking the time to leave us a review!
Its great to hear that our Stockton-on-Tees store was able to meet your expectations and provide you with a positive service.
We hope we get the opportunity to assist you again in the future, take care!
great service
great service. excellent value for money. friendly staff
April 16, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Mo, thank you for taking the time to leave such a kind review!
We're so glad that our Stockton-On-Tees store could meet your expectations and provide you with a great service with excellent value for money.
We hope to assist you on your next project, take care!
Shop and staff recommend, not the fitters
The staff in the shop were great and really helpful. The vinyl flooring we bought was a great price. The fitting of the vinyl wasn’t the best overall, the cutting around the pipes was messy, and they didn’t silicone in between the floor and the wall which is what I’ve previously experienced where cladding is involved. I’d 100% get flooring from here but I probably won’t use the fitters
April 3, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Shaun, thank you for taking the time to leave us feedback.
We're so pleased to hear that you had such a positive instore experience when visiting our Stockton-on-Tees store. However its disappointing to hear that the independent fitters failed to meet your expectations.
Please do not hesitate to contact the store or email customerservcie@unitedcarpets.net if you feel there is anything we can do to improve your experience.
Kind Regards
The United Team
I'm a repeat customer because of the…
I'm a repeat customer because of the first time arounds service and price. This being the second order I wasn't let down either. I'll be going back to finish the full house out in the same carpet for continuity. I wouldn't hesitate to recommend.
April 3, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Lee, thank you for taking the time to leave a review!
Its great to hear that our Stockton-on-Tees store could make your experience with us such a positive one.
Thanks again for the recommendation, we hope to assist you again in the future!
Excellent Service
The staff were really friendly and helpful. Excellent choice of carpets in the store and I found exactly what I was looking for at a very reasonable price. The staff organised fitting and the carpet was perfectly laid, as arranged. An all round excellent service and I will definitely use United Carpets in the future.
March 20, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi, thank you for taking the time to share how our Stockton store did!
We're so pleased they could help you find exactly what you was looking for, and provide you with an all round excellent service.
We look forward to your next visit with us, take care!
Staff very helpful very efficient and…
Staff very helpful very efficient and very knowledgeable, we love our new purchases.Thank you.
February 21, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Carol, thank you for taking the time to leave us feedback!
Its great to hear you had such a positive instore experience when visiting our Stockton-on-Tees store.
We hope to assist you again in the future, take care!
Excellent selection of carpets
Excellent selection of carpets, attentive staff, great price
February 5, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Kathryn, thank you for taking the time to leave us a review!
Its great to hear that you were pleased with the selection of carpets in our Stockton store, and you're pleased with the price.
We hope to see you again in the future, take care!
Great Customer Service
So easy to deal with and there was no rush/hard sell
Very good customer service
February 8, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Russell, thank you for taking the time to share with us how our Stockton store did!
We're so pleased that we could meet your expectations and provide you with a positive, easy to deal with service.
We hope to assist you again in the future, take care!
Service was brilliant
Service was brilliant. Had to change dates for fitting and it was no problem at all. Great advice, brilliant measuring from floor plans only and the lads who fitted the carpet were great and super quick!
March 6, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Eve, thank you for taking the time to leave us a review!
We're so pleased to hear that our Stockton store could provide you with a brilliant service and the independent fitters were great and super quick!
We hope to see you again in the future, take care!
After a little hick-up with delivering…
After a little hick-up with delivering wrong suite all was resolved due to very helpful staff. Very satisfied
February 7, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Gail, thank you for sharing with us how our Stockton store did!
We're so pleased to hear that they left you a very satisfied customer.
We hope to get the opportunity to assist you again in the future, take care!
Well my understanding was buy any…
Well my understanding was buy any carpet with underlay and get free fitting cool free fitting nope still have to pay the carpet fitter £220 rip off and I had a blue light card and he didn't add it on for my discount
January 10, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Good afternoon Amanda, thank you for leaving us a review!
We're disappointed to hear that our Stockton-on-Tees store and independent fitter didn't meet your expectations. We would like to hear more about your experience please email customerservice@unitedcarpets.net and a member of our team will be in touch.
Kind Regards
The United Team
Everything was great I love the carpets…
Everything was great I love the carpets the carpet fitters did a good job. The only things that were missing was the runners.
January 15, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Sylvia, thank you for taking the time to leave us a review!
We're so pleased to hear that you love your new carpets and that our independent fitters did a good job.
We hope to have the opportunity to assist you again in the future, take care!
Good choice of quality carpets
Good choice of quality carpets, staff very helpful and knowledgeable. Easy process from viewing to fitted. I would definitely recommend them.
Fitters did a great job and tidied as they went. Great job overall 👏
January 6, 2025
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Julie, thank you for sharing with us how our Stockton- on- Tees store did! Its great to hear that the service you recieved was a positive one. We hope you love your new carpets, thank you again for taking the time to leave us a review!
Best deal in the Area!
My wife and I had a wondeful experience because the staff were friendly and they approach us straight away to assist what we need. Very knowledgeable, very fast transaction, and they have the best deals so far in the area.
December 6, 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Valmar, thank you so much for taking the time to leave us a review! We're so glad our Stockton store was able to meet your expectations and make your experience with us a wonderful one! We hope to assist you again in the future, have a fantastic afternoon!
Great service and fast delivery…..
Great service and fast delivery from United Carpets and Beds. The delivery guys were great nothing was too much trouble. The store in Portrack, Stockton is in an area which seems to be overlooked by many shoppers to the area, give it a visit you won’t be disappointed if our experience is anything to go by.
October 25, 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hello Mark, thank you for taking the time to leave us a review! Its great to hear that our Stockton store provided you with a great service with a speedy delivery, making your experience a positive one. We hope to assist you again in the future, take care!
Was looking for a carpet for a small…
Was looking for a carpet for a small bedroom. Very helpful in store and able to arrange fitting very quickly. Good price and fitter was prompt and did great job. Room looks great. Definitely use them again.
October 15, 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi Sue, thank you for sharing your experience with us! We're so happy to hear that our Stockton store exceeded your expectations, and that the fitters did a fantastic job and your room looks great! We look forward to seeing you in the future, take care!
Amazing Service
From ordering our new wooden floor, it only took about 5days for it to be available, however we weren’t quite ready for it to be laid as the decorating wasn’t finished, so the store said they would just keep hold of it for as long as we needed them to and we just rang them when we were ready for it to be laid. The fitters did an exceptional job and our new floor looks amazing!
Very pleased and we will definitely be purchasing any more flooring from United Carpets.
November 23, 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi, thank you so much for taking the time to leave us a review! We're so glad to hear how our Stockton-on-tees store provided you with such an excellent service, and that the fitters did an exceptional job. We look forward to assisting you again in the future!
A range of options were explored in…
A range of options were explored in store which were on budget and requirements. The sales person pulled carpets out and underlay so we could see what they were like to walk on which clarified exactly what we wanted.
September 22, 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
HI Matthew, thank you so much for taking the time to leave us a 5 star review! We're so glad you was pleased with the range of products in our Stockton-on-Tees store, and was able to find exactly what you wanted! We hope to assist you again in the future.
Excellent experience
From start to finish.the whole experience was excellent shop, staff & the fitters.Thanks for Everything
October 2, 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi, Thanks so much for taking the time to leave us a 5 star review! We hope you love your new flooring!
No hard sell needed
I have been meaning to leave a review for a while now, simply due to the experience I had at your Stockton on tees branch.
Instantly as we entered -the sales man noticed us and welcomed us, showed us the beds which met our criteria and left us to the rest. There was no hard sell, no deviation from what we ‘might want or need’
On completion of the sale the following day again, extremely pleasant and accommodating to all our logistical needs.
Rich is a credit to the team and I will certainly be a return customer!!
August 2, 2024
Unprompted review
Reply from United Carpets & Beds - Stockton-on-Tees
Hi,
Thankyou for taking time to leave us a review.
We are delighted to hear that Rich was able to deliver great customer service and advise you on our huge range of beds and make sure you had a great in-store experience.
We look forward to assisting you again soon.
All the best,
United Carpets & Beds Stockton
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