Unite Students Reviews 1,352

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the modern facilities and social areas available, which contribute to a vibrant community and enjoyable student life. The proximity of locations to universities is also frequently highlighted as a positive aspect. Reviewers often praise the helpfulness and kindness of the staff, particularly those in reception and security roles, who are noted for their efficiency and support. However, some people were dissatisfied with the service provided, citing issues such as unhelpful staff, particularly concerning maintenance and customer support. There are mentions of poor living conditions, including bed bug infestations and power outages, which were not resolved to the satisfaction of some residents. A few other people also felt that customer service was difficult to reach and unresponsive, leading to stressful experiences when trying to resolve problems.

What people talk about most

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff as friendly, helpful, and... See more

Facilities

Clients share ambiguous opinions on facilities. Many reviewers praise the modern amenities, clean... See more

Customer service

Consumers find customer service to be ambiguous. While some customers praise the helpfulness of the safety... See more

Location

Reviewers mention ambiguous feedback about location. Many customers praise the convenient location,... See more

Service

People report negative experiences with service, citing poor customer service and a lack of organization and... See more

Based on these reviews

Rated 5 out of 5 stars

Unite Students Accommodation offers a vibrant community and top-notch amenities, making student life more enjoyable and convenient. Their properties often feature moden facilities, study spaces, soc... See more

Company replied

Rated 5 out of 5 stars

Very kind staff and very quick with helping students living within the accommodation.

Company replied

Rated 5 out of 5 stars

Finding accommodation in London for me was a very stressful experience, but Unite Students turned out to be a good solution. I've been meaning to book a room for a semester with Unite Stud... See more

Company replied

Rated 2 out of 5 stars

Live here only if this location is convenient, or if you have no other choice. The management and staff have changed for the worse because now there are just some people "filling in" for a shift, and... See more

Company replied

Rated 2 out of 5 stars

My flat has recently had an issue with bed bugs (which took 3 months to sort). The service we received at this time was poor. People were forced to sleep in their infested rooms as there were no spare... See more

Company replied

Rated 5 out of 5 stars

The reception is extremely helpful with any queries you may have and with any issues you encounter you may encounter during your stay. Safety team is extremely helpful and can help you solve your iss... See more

Company replied

Rated 5 out of 5 stars

Good accommodation Friendly people friendly staff lots of amenities Local to city centre

Company replied

Rated 2 out of 5 stars

I forgot my key, and even after raising a query no one came. I was standing there for more than 30 minutes. Then my flatmate arrived, and after that I was able to enter the flat. I had to cancel the r... See more

Company replied

Rated 5 out of 5 stars

The enviroment is clean and well kept and has many games tablrs like pool and air hockey.

Company replied

Rated 1 out of 5 stars

1. Chalmers Street Edinburgh now reached 15 power outages. 2. They perform kitchen inspections and then send out a generic email, rather than tackling the individual causing the issue. They shou... See more

Company replied

Rated 1 out of 5 stars

DO NOT LET YOUR CHILD STAY AT UNITE STUDENTS NOTTINGHAM The student accommodation in Nottingham for my daughter is appalling. MOULD IN THE ROOM. VERY TIRED ROOM CONDITION. DELAPIDATED BUILDING. THE M... See more

Company replied

Rated 1 out of 5 stars

Horrible people working on reception, went in there to ask for miss delivered parcels. Explained the situation to receptionists but they did not even bother to look down and names on parcels. Gen Z, l... See more

Company replied

Rated 1 out of 5 stars

Chalmers Street Edinburgh, now has had 10+ power outages in 6 months. Also allow residents to leave kitchens in a dirty state wihtout clamping down. Customer service non-existient. One thin... See more

Company replied

Rated 5 out of 5 stars

Amazing place to stay , good flat mates , has common room, library walking distance, overall having a great experience

Company replied

Rated 5 out of 5 stars

Nice Accom with good and modern facilities that suit my life style. I feel protected anytime I am within my acccom as they have got nice door security, CCTV around all corners and nice security guard... See more

Company replied

Rated 5 out of 5 stars

The accommodation is close to university.The room is nice.The night staff is very nice.

Company replied

Rated 5 out of 5 stars

Battery Park is a great accommodation with really good engaging g activities, safety and lounge areas.

Company replied

Rated 1 out of 5 stars

I stayed in Cardiff. The place is a hovel, dirty, full of silver fish, cheap, smelly old mattresses, lots of leaks and heaters on the blink. The ‘staff’ are useless, creepy, ignorant and lazy.... See more

Company replied

Rated 1 out of 5 stars

I live at Elvet Studios in Durham, & while I was initially impressed by the building & the staff, I've quickly found that the looks were deceiving. There are only 2 washing machines & dryers for 100+... See more

Company replied

Rated 1 out of 5 stars

Continual issues Why are they doing refurbishment work during termtime? Workmen go into rooms and leave doors wideopen after going into rooms. Now they are sending emails out saying they r... See more

Company replied

Rated 1 out of 5 stars

Incompetence Cover up for staff incompetence Have mental health procedures, don't follow them and when you do complain about being called on a Sunday afternoon. The reply with sarcasm when is a go... See more

Company replied

Rated 1 out of 5 stars

I was threatened at knife-point by a flatmate while living at Unite Students’ Aston University campus. I reported it immediately. Unite’s response was pathetic, they let the same person stay in the... See more

Company replied

Rated 1 out of 5 stars

Wish I could leave a less than one star review. My daughter moved into Beaumont court in September. We noticed extensive mold and damage in the bathroom and tried to report it but their app wouldn’t w... See more

Company replied

Rated 1 out of 5 stars

I have had a horrible and stressful experience with unite students. I emailed 4 months in advance about some rent issues, making my difficult situation very clear to them and I had to follow up mys... See more

Company replied

Rated 1 out of 5 stars

Parade Green in Oxford has been a terrible experience. I was bullied by my flatmates and instead of offering support, the staff were extremely rude and unprofessional. I was wrongly accused of setting... See more

Company replied

Rated 1 out of 5 stars

While living here, I emailed them over 5 times about the poor living conditions about my flatmates yet all they did was say they would email them to "fix it" yet nothing was ever done about it. I comp... See more

Company replied


Company details

  1. Student Housing Center
  2. Property Management Company
  3. Real Estate Rental Agency
  4. Serviced Accommodation
  5. Student Dormitory

Written by the company

We’re the top uni accommodation provider in the UK, helping 65,000 students find a place to stay and thrive each year. Whether you’re a first year moving out for the first time or a postgrad looking for a private studio, we have a range of accommodation options tailored to suit every uni experience. Our accommodation buildings are located across 22 UK cities in prime locations. From Leeds to London, enjoy great connections to campus, spaces to socialise and study, and 24/7 security.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The enviroment is clean and well kept…

The enviroment is clean and well kept and has many games tablrs like pool and air hockey.

March 19, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thanks for taking the time to share your experience. Great to hear you’ve found the environment clean and well looked after. We hope you get lots more games in on the pool table and air hockey!

Your feedback means a lot!

-Phoebe at Unite Students

Rated 5 out of 5 stars

Very good accom still

Very good accom still
Nice view

March 17, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thank you for leaving us a review. We're glad you are enjoying your time living with is and enjoying the view!

- Phoebe at Unite Students

Rated 5 out of 5 stars

staying in battery park and jt is the…

staying in battery park and jt is the best accom!!

March 18, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hey

Thanks for leaving feedback for Battery Park - we really appreciate you taking the time to share your experience with us!

- Phoebe at Unite Students

Rated 5 out of 5 stars

Battery Park is a great accommodation…

Battery Park is a great accommodation with really good engaging g activities, safety and lounge areas.

March 18, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thank you for leaving a review for Battery Park. It’s wonderful to hear that you have enjoyed living with us.

We really appreciate you taking the time to share your thoughts!

- Phoebe at Unite Students

Rated 5 out of 5 stars

The accommodation is close to…university

The accommodation is close to university.The room is nice.The night staff is very nice.

March 17, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hello

Thanks for leaving a review. It's great to hear that the location of your accommodation has worked so well for you! We have lots of buildings that are near to Uni's - nice and convenient!

Thanks again for the feedback.

- Phoebe at Unite Students

Rated 2 out of 5 stars

I forgot my key

I forgot my key, and even after raising a query no one came. I was standing there for more than 30 minutes. Then my flatmate arrived, and after that I was able to enter the flat. I had to cancel the request due to this situation

March 15, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hey

Thanks for your feedback. We’re sorry you had a longer wait at reception - we know that’s frustrating.

Sometimes our team is out in the building helping other residents. If you ever need support and no one’s there, you can call 0300 303 1611 anytime and we’ll arrange for someone to help you.

Thanks again for letting us know, we really appreciate the feedback.

- Phoebe at Unite Students

Rated 5 out of 5 stars

Its cool place.

March 12, 2025
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thanks for leaving us a review. We're happy you are enjoying your stay!

- Phoebe at Unite Students

Rated 5 out of 5 stars

Great customer service ,

Great customer service ,

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thanks for the feedback on our service. We're here to help if you need us!

- Phoebe at Unite Students

Rated 5 out of 5 stars

Great stay and good staff

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thanks for the lovely review! Fantastic to hear you’ve had such a positive experience with the accommodation and the team.

- Phoebe at Unite Students

Rated 5 out of 5 stars

Good accommodation

Good accommodation

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hey

Thank you for leaving a review - we're so pleased you've had a good time living with us.

- Phoebe at Unite Students

Rated 5 out of 5 stars

Good accommodation

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hey

Thank you for leaving a review - we're so pleased you've had a good time living with us.

- Phoebe at Unite Students

Rated 5 out of 5 stars

Good staff and service

Good staff and service. Nice response time.

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi
Thanks for the review! We're really glad to hear you’ve had good service and quick support from the team.

- Phoebe at Unite Students

Rated 5 out of 5 stars

Very friendly atmosphere

Very friendly atmosphere

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thanks for leaving us a review. It's great that you found the atmosphere to be friendly, we work hard to make sure everyone feels at home ☺️

- Phoebe at Unite Studnets

Rated 5 out of 5 stars

Good experience



Good experience

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thanks for leaving us a review. Glad you had a good experience!

- Phoebe at Unite Students

Rated 5 out of 5 stars

Good accommodation

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thank you for taking the time to leave a review. We’re pleased to hear you’ve enjoyed your stay!

- Phoebe at Unite Students

Rated 5 out of 5 stars

Good accomodation

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi

Thanks for leaving a review. We're so glad you had a positive experience whilst living with us!

- Phoebe at Unite Students

Rated 5 out of 5 stars

Great staff love it here

Great staff love it here

March 12, 2026
Unprompted review
Unite Students logo

Reply from Unite Students

Hi,

Thanks for taking the time to leave a review - we're so pleased you love your accommodation!

- Phoebe at Unite Students.

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