Unite Students Reviews 

1,344
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the accommodation to be good or great, often highlighting a friendly atmosphere and modern facilities. Reviewers frequently praised the staff for being kind, helpful, and friendly, with some specifically mentioning good reception and safety teams. People also appreciated the well-kept environment, common rooms, and security features like CCTV and guards. However, some people were dissatisfied with customer service, describing staff as rude, unhelpful, and difficult to reach. There were repeated concerns about poor maintenance, including power outages, dirty conditions, broken appliances, and unresolved repairs. Several reviewers also reported safety and security issues, such as non-locking doors and feeling unsafe due to various factors.

What people talk about most

Staff

People report ambiguous experiences with staff, with some customers praising friendly and helpful employees,... See more

Facilities

Reviewers highlight ambiguous aspects of facilities, with some praising good, modern amenities and a clean,... See more

Customer service

Clients share negative opinions on customer service, with many reporting that their requests for information... See more

Service

Consumers express significant dissatisfaction with the service, citing experiences as "appalling" and... See more

Location

Users describe ambiguous interactions with location, with some reviewers finding certain accommodations to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy with the way the staff is answering inquiries and attending to people, though sometimes it takes them ages to respond, which may be due to their tight schedule and the number of inquiries... See more

Company replied

Rated 5 out of 5 stars

Very kind staff and very quick with helping students living within the accommodation.

Company replied


Company details

  1. Student Housing Center
  2. Property Management Company
  3. Real Estate Rental Agency
  4. Serviced Accommodation
  5. Student Dormitory

Written by the company

We’re the top uni accommodation provider in the UK, helping 65,000 students find a place to stay and thrive each year. Whether you’re a first year moving out for the first time or a postgrad looking for a private studio, we have a range of accommodation options tailored to suit every uni experience. Our accommodation buildings are located across 22 UK cities in prime locations. From Leeds to London, enjoy great connections to campus, spaces to socialise and study, and 24/7 security.


Contact info

3.1

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(1,344)

68 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Change your policy and respond people…

Change your policy and respond people as soon as possible. I never received any response from your team. And also, improve your policy, thank you.

February 23, 2024
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 5 out of 5 stars

The repair was done quickly after the…

The repair was done quickly after the report was made. The staff were very friendly and helpful. If there was noise in the yard at night, the staff would come and deal with it quickly.

October 21, 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad you are enjoying your stay.

All the best
Bex

Rated 3 out of 5 stars

It took ten days to get our oven/stove…

It took ten days to get our oven/stove fixed, which meant we had to spend more money on microwaveable foods/take away, AND all food we had previously bought went mouldy. We complained multiple times, and only one, lovely member of staff was willing to help. I don't know her name, but she is blonde and young. She's amazing!

July 5, 2024
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Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 4 out of 5 stars

staff rocks!

staff is very friendly. especially during the check-in period they did me feel at home.

July 1, 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad to hear you are enjoying your stay.

All the best
Bex

Rated 1 out of 5 stars

My roommate and I only have cold water…

My roommate and I only have cold water in our toilet, which we reported to repair at the very beginning. Now, after a month, no one has come to repair it, so my roommate and I can only go to other places to take a bath.

June 16, 2024
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 5 out of 5 stars

good excellent

good excellent

July 1, 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad to hear you are enjoying your stay.

All the best
Bex

Rated 2 out of 5 stars

WiFi sus !

WiFi sus !! Lack of WiFi for 2 days and still counting.

October 20, 2024
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Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 3 out of 5 stars

Broken lift, toilet hinge breaks.

Lift is broken and has been for three days meaning my unwell flatmate can’t get downstairs.

My toilet has broken twice due to poorly attached hinges on the seats. Batteries were not replaced in our door locks prior to us moving in which meant we were locked out of our room for a short while. (Not that big a deal).

Apart from that it has been pretty good!

September 30, 2024
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Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 4 out of 5 stars

Rooms are very warm though due to…

Rooms are very warm though due to safety window locks. Can’t imagine summers here

September 7, 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your feedback, if you experience any issues please do get in touch.

All the best
Bex

Rated 5 out of 5 stars

Mattress quality require improvement

Overall it is going fine. My mattress was little cracked from the centre. I dont know How this passed initial quality inspection.

August 15, 2024
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Reply from Unite Students

Hello

Thank you for your review, we are glad to hear you are enjoying your stay. If you can either call us on 0300 303 8642 or raise a maintenance request on the app we will be happy to replace the mattress.

All the best
Bex

Rated 2 out of 5 stars

My pan (around 30 pounds when I bought…

My pan (around 30 pounds when I bought it)got stolen, and they knew who did that but could not do anything about that

November 1, 2023
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 1 out of 5 stars

I don’t like the room it’s very small.

I don’t like the room it’s very small.

May 27, 2024
Unite Students logo

Reply from Unite Students

Hello

We are sorry to hear you haven't had a good experience, please can you call us on 0300 303 8642 or email customerservices@unitestudents.com so we can assist you.

All the best
Bex

Rated 2 out of 5 stars

Nothing is provided

Unlike other accommodations, nothing is provided here. Why do students have to buy a kettle for example? I am quite sure that previous year’s students left theirs, yet nothing exists. I assume the employees take them. If so, I don’t find it ethical. Others left theirs for the next generation, not for employees.

When my friends in other accommodations invited me to their places, such as Crown or Senghennydd Court, even toaster was provided. Also, they have nice social places including gym, 8 pool, board hockey etc. This place feels so old.

I wish I lived in a different accommodation.

July 25, 2024
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Reply from Unite Students

Hi Huseyn,

Thank you for your feedback and review. We're sorry to hear that we haven't met your expectations. If you require any support please call us on on 0300 303 8642 or email customerservices@unitestudents.com

Kind regards- Shukri

Rated 5 out of 5 stars

Great Place

Great Place! and good security

August 8, 2024
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Reply from Unite Students

Hello

Thank you for your review, we are glad to hear you are enjoying your stay!

All the best
Mohmoud

Rated 3 out of 5 stars

The problem with the kitchen lights going off automatically

The kitchen light is always turned off in the presence of people, I suggest that you can keep the kitchen light on during the peak cooking time, and then judge whether to automatically turn off the light after 9 o 'clock every night according to whether there are people.

August 27, 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for raising this so we can assist further please call us on 0300 303 8642 or email customerservices@unitestudents.com

All the best
Mohmoud

Rated 2 out of 5 stars

Poor Service

I live in Kyle Park House in Glasgow. When we arrived, the toaster, the lights, the oven, the vaccuum, and the sink were not working or dysfunctional we filed requests that were not fulfilled until over a month later- some still have not been fixed. Staff always seem stressed out. They say there will be weekly fire alarms at 11pm on Tuesdays which is after we’ve gone to bed. The cinema room they advertise does not work or play any movies. The “bike room” they advertise is just a bike rack outside. A bit of a joke to be honest. Definitely not cheap either.

September 15, 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for raising this so we can assist further please call us on 0300 303 8642 or email customerservices@unitestudents.com

All the best
Mohmoud

Rated 5 out of 5 stars

Problem solving

When there is a problem, the staff quickly comes to solve the problem.

June 29, 2024
Unite Students logo

Reply from Unite Students

Hello

Thank you for your review, we are glad to hear you are enjoying your stay!

All the best
Mohmoud

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