Unze London Reviews 148

Dear Sir/Madam,

I confirm that I have now received the £2.99 refund through my bank. While this is a small amount, it is the principle that matters.
A customer should never be left out of pocket, especially when the items received were faulty. Regardless of whether the amount is £1, £2.99, or £5, it is your responsibility as a company to ensure the customer is not financially impacted by your error. Your previous response stated that you had done everything within your policies, but clearly that was not the case.
I find it disappointing that I had to pursue this matter further for such a basic issue. Companies should take accountability rather than relying on policy limitations when the fault lies with the product provided.
Please also note that I have reported this matter to Trading Standards.

*BECAUSE you simply cannot SEND out faulty items & expect customers to cover it.*
This is under consumer law!!

My experience with unze was very bad. I am regular customer, this time I ordered 2 pair of shoes, expensive but quality was not good, stuff is hard. Contacted customer support and requested for free return label, but they didn’t agree and said you have to return on your own cost. I lost £5 pound for delivery and £5 for return with nothing in hand. I do not recommend to others as my experience was very bad lost £10 pounds.

They are a total fraud, they give no refund policy, they provide damaged clothes 99% of the time. If u want to shop then please dont shop here, do it on outfitters or any other trusted brand. Cause this is a total scam brand.

This company is completely fraudulent. They advertise a “lifetime refund” policy, but when you actually receive a damaged item and contact them, the experience is extremely disappointing.

First, they take a week or more to respond. After repeated follow-ups and arguments, they may finally agree to arrange a courier pickup. However, after that, everything is forgotten. No matter how many times you message them, they simply stop responding.

It has now been five months, and I am still chasing my refund. All I receive are automated replies, which is completely unacceptable and highly unprofessional.

They only seem to follow proper procedures in countries where consumer protection laws are strict and enforced. In other regions (pakistan), they make customers feel helpless and frustrated. They repeatedly give the same generic responses and avoid taking responsibility.

When you try to leave an honest review, they report it to platforms claiming the domain does not match, and the review gets removed. This makes it even more concerning.

Based on my experience, I strongly advise others to avoid this brand.

Joining the long list of dissatisfied customers unfortunately. Ordered a size 11 and they are more like a 9 or 10. Quality looks ok for the price, but now trying to contact support for exchange there has been no response at all. Really poor customer service, better to go with a company with a better reputation. Website specifically states 'LIFETIME REFUND OR EXCHANGE' yet no exchange is being offered, product bought in a sale

At 1st had a little issue with the staff, but the manager handled everything extremely well and professionally, making sure his customers left the shop happy and satisfied. The quality of shoes and clothes that I bought from there is excellent, and every time I wear the co-ord set, I've been complimented. Liked it so much I have bought all colours, not forgetting the 2 pairs of baggy jeans, super comfy and would recommend everyone to try them, guaranteed they won't be disappointed.

Very Disappointing Shopping Experience

I had a horrible experience shopping with Unze London. The shoe size I ordered did not match standard UK sizing at all. I only tried the shoes on at home, and it was immediately clear they didn't fit properly.

When I went back to the store to return them, I was met with insulting and very rude staff on 07/09/2025 at Ilford Exchange, who refused to accept the return, despite the store displaying a “lifetime return and exchange” policy everywhere. The attitude and service were extremely unprofessional and unhelpful.

I will not be shopping here again and would not recommend Unze London based on this experience.

Unze is the most third class brand when it comes to quality a high priced shoes doesn't last for even 3 months they are fooling people and selling 5000 rupee per shoes which is not even worth 2000

"I purchased shoes from Unze London Pakistan, and unfortunately, one of them turned out to be damaged. Despite repeated complaints and follow-ups, they refused to replace the pair and only offered repair. This is highly disappointing and shows a lack of responsibility towards customer satisfaction. Very poor service! 🚫👎"

I received my order from Unze London two days ago, and unfortunately, the shoes arrived damaged. I was very disappointed to see visible defects, especially considering the brand’s reputation. It seems like the product wasn’t properly checked before dispatching.

I reached out to customer service, but the process is inconvenient, why i pay return delivery charges, even though the fault is clearly from their side.

This experience has really made me question the quality control and customer care of this brand. I wouldn’t recommend buying from Unze London unless you're okay with the risk of receiving damaged items and dealing with a slow and unfair exchange policy.
Order number 860238

Totally a waste of money, and their service is worse than any brand I've ever bought. Very poor and low-quality shoes. I sent them my shoes for stone repair one month ago, and now they say they are not repaired yet, and the stones are not accessible.Worst experience with them not going to buy again

I ordered a pair of heels online from Unze London and wished to return them however had issues logging into my account. I emailed them, sent a message on the ‘contact us’ page, and sent a message on WhatsApp. I even tried to phone them but the number could not be recognised despite several attempts. I never received a response and am incredibly unimpressed with the customer service - I shall definitely not be buying from here again!

Hi.
I ordered a pair of shoes online from Unze London and they sent me the defected pair.
After multiple tries to contact their customers service, no one responded responsibily.
I visited their stores 3 times and everytime they had different excuse. I had everything required to make return according to their Terms ,but they didn't get that pair back from me , I got a voice message from their representative that you can exchange or get refund from the store , I visited again and the store manager said , this voice message has no worth . I dropped the shoes their and came back.

Very bad shopping experience at Unze Pakistan Bahria Lahore outlet. Purchased a shoe but lost its receipt. However bar code is present at pack. Stitches got torn in one time use and then their bad custard started.after long wait on call centre, they gave a wrong email id and refused to help stating that they are not concerned department. Trying to contact with Unze Pak team since last three days and used all of their contacts on WhatsApp, email and messenger but no satisfactory reply so far, in fact they don’t bother. Not a reliable and recommended company so please be aware while purchasing, they will never own their quality issue and will never help you finding solution

I returned an order one month ago and called them every single week for a refund but they never gave us one! I still call them till this day and they tell me that my refund will be given this week but that never happens
I have placed orders from unze many times and this was extremely disappointing to see!

Subject: Return and Refund Issue with Order (687626) - Incorrect Size

Dear Unze London Customer Service Team,

I am writing to express my disappointment and concern regarding my order (687626) placed on January 1, 2025. Unfortunately, I received the shoes in an incorrect size, which does not fit me.

Despite requesting a return and refund for the shoes, I have yet to receive either the returned shoes or my refund.

I would appreciate it if you could look into this matter urgently and take necessary actions to resolve the issue. Please provide me with a timeline for when I can expect a resolution.

My order details are as follows:

Order Number: 687626
Name Syed farzand

I want to give negative star to Unze London. A big NO for Unze London. The quality of Unze London shoes is very poor and substandard.

Very bad service... really disheart... humny 2 dress mangway thy.. aik mila aik nai... or pesy dono k ly gy.. or parcel deny wala b keh raha tha phly pesy do phir parcel dun ga.. or bad mn nazar nai aya kidr gya... jb complaint ki to unze london waly whe ghoomi ja rhy koi positive response nahi dy rhy... totally fraud they are... mn to kahun gi... koi b shopping na kry in sy...

I ordered a pair of shoes ofsize36 they sent me size 39 I applied for exchange but they replied late l ordered again for size 37 and the very next day I receive it I opened and it was a faulty pair one was big and other is small I packed the box and hand it to delivery man he started arguing it's not allowed to open the parcel but they sent me already a big pair of shoes why would I trust and not open the parcel never recommend anyone to buy anything from them and I know they will never exchange or return it

I wouldn't even give Unze one star.
I recently purchased a pair of shoes that came damaged. When contacting Unze they pretty much blamed me. The customer service was so poor I was referred to as Brother when they were communicating with me when I'm a lady. No compensation was offered. They are literally ripping customers of by sending out faulty products. Customer service team are so poor and will not provide a good service. Stay away from this company.