Unze London Reviews 148

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

Dear Sir/Madam, I confirm that I have now received the £2.99 refund through my bank. While this is a small amount, it is the principle that matters. A customer should never be left out of po... See more

Company replied

Rated 1 out of 5 stars

My experience with unze was very bad. I am regular customer, this time I ordered 2 pair of shoes, expensive but quality was not good, stuff is hard. Contacted customer support and requested for free r... See more

Rated 1 out of 5 stars

Very bad shopping experience at Unze Pakistan Bahria Lahore outlet. Purchased a shoe but lost its receipt. However bar code is present at pack. Stitches got torn in one time use and then their bad cus... See more

Company replied

Rated 1 out of 5 stars

Hi. I ordered a pair of shoes online from Unze London and they sent me the defected pair. After multiple tries to contact their customers service, no one responded responsibily. I visited their s... See more

Company replied

Company details

  1. Shoe Store
  2. Clothing Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

Unze was founded in UK in 1989, it is entirely owned by Saleem Family. Unze Group has over 32 years of experience in the footwear industry and has grown through a passion and dedication to excellence in product development. Unze has a strong presence in UK and Pakistan. We are focusing on retail and online expansion. The brand continues to lead as the sexy, chic and smart destination for trend-right footwear and accessories for contemporary men, women and kids leading a multi-faceted lifestyle, offering them confidence and versatility that takes them to work, weekend and going out occasions. The styles are elegant, feminine, glamorous and very sophisticated. Using the finest quality and intricate hand work by our skillful craftsmen, the shoes and bags are captured in vibrant colors combined with the most luxurious fabric. What We Offer: High Quality Men, Women & Kids Footwear Lifetime Return & Exchange Policy Serving Millions of Happy Customers Worldwide and Still Counting! Excellent Delivery Service Our Timeline 1989 ­­– The idea for a global brand came into existence in 1989 in London. The company first focused on retail, and over time, has developed a substantial wholesale business and a versatile product range, supplying numerous retailers throughout UK and Rest of the world. 1990 – Our first store was opened in 1990 on Green Street, which is the 4th most popular commercial Street in London. 1992 - Due to growing demand and to gain market share within UK a second store was opened in White chapel. 1999 - We launched our very first online store which was considered the most swanky online footwear store in UK. 2000 – We entrusted the brand to others and launched the wholesale business in Europe and Rest of the world. 2003 - Unze London opened its third store on Green Street in order to meet customer's demand and showcase the vast range of styles produced by the company. 2005 - Unzè (Franchising) Ltd was formed in 2005. The franchise operation started initially in UK and proceeded internationally in the coming years. Since its launch in March 2005 Unzè (Franchising) Limited has had over 200 inquiries from interested potential franchisees, to date we opened 10 franchises. In April Unze opened first Franchise stores in Romford. 2006 – This was a busy one. We opened stores in Sheffield, Leeds, and Chelmsford. Starting in March 2006 Unze is poised to open 20 other franchises. The sheer popularity and appeal of the Unzè brand led to inquiries from all around the world, from USA and South Africa to Australia and Asia. The brand proved to be renowned within UK and all around the globe. 2007 - Unze then opened new stores in Bradford, Walthamstow, Bolton, Preston, Leicester, Birmingham, Wood Green and Hounslow. 2008 - Nowadays, Unze has millions of customers worldwide. No matter how different they are, they all have one thing in common: their endless love for unique shoes. In order to meet customer demands Unze opened more stores in different locations at Southall, Limerick (Ireland), Netherland and Dewsbury. 2009 - Unze London launched its new store in Kensington. Due to heavy users ratio Unze London re-launched its website version as per user’s expectations. Unze launched its 18 domains with their Local languages to satisfy its online buyers and make their online shopping more convenient. 2010 – Our biggest project was opening stores in Pakistan as it’s a fast growing market and we found market opportunity to provide quality footwear products to a large customer base. For the first time Unze opened a flagship store in Pakistan in 2010 and did supremely well. 2011-Unze launched its flagship stores in Westfield, two stores in Ilford Lane, Slough and in Portugal. 2013 – Unze London celebrated its 25 years anniversary by sharing stories from adventures ‘around the world in these 25 years’ and spent the year opening more new stores and concessions in more countries than ever before. 2015 - We launched first online store in Pakistan which was a great hit in this market. 2017 - Unze London opened 3 Flagship Stores in Pakistan 1. Allama Iqbal Town 2. Model Town Link Road 3. Packages Mall Lahore and is planning to expand throughout Pakistan. It is one of the most influential global player in Men & Women fashion footwear. In less than three months, more customers than ever before had picked up pieces from Unze London’s SS 17 Collection and have experienced that extra something that makes Unze no ordinary designer label.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

148 reviews

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Replied to 83% of negative reviews

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Rated 1 out of 5 stars

Total crap customer service

Total crap customer service. Not only didn’t I receive the delivery, they have been saying it’s delivered and not refunding anything. Whenever i ring, they say we will get back to you as the person who deals with this not available. Do not trust them or buy anything. Beware of these scammers.

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

It was a very bad experience with unze…

It was a very bad experience with unze london. They did not send the product I purchased. They sent me another pair of shoes. When we talked about the call, they said that when the sale is over, then your problem will be solved. First, they wasted my time and wasted my money. And their response is also zero

March 16, 2024
Unprompted review
Rated 1 out of 5 stars

Sent me the wrong items twice

Sent me the wrong items twice. Keeps sending me back and forth to the outlet and online store. The online CS asked to visit the outlet and the outlet advised to get this sorted online. Waste of money and time.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful products, Great service!

Love this shop. Such pretty and comfortable shoes and great customer service

May 11, 2023
Unprompted review
Unze London logo

Reply from Unze London

Thank you so much Suzie for such a kind feedback. It is so wonderful having customer like you. :)

Rated 5 out of 5 stars

I’m so pleased with my purchase

I’m so pleased with my purchase, the kohlapuri is beautiful. I had to amend the size after I placed the order and the team at Unze were very helpful in sorting that out!

April 30, 2023
Unprompted review
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Reply from Unze London

Thank you so much for sharing such a valuable feedback for us. :)

Rated 4 out of 5 stars

Delivery service require improvement

Order# 2685.
Placed an order on 17/04/2023 to be delivered using express delivery for extra £6.95. Today is 20/04/2023, tracking information showing Royal Mail expecting it but item not with them. Royal Mail spokesperson said, business account can issue tracking number without handing a real item to us. They responded to my query without any solution though for what I would say customer service is ok. This is what happened here. I just shared my real experience here.
*****<
However, Customer service team is fantastic and refunded me partially and requested me to update my review as they very much care about customer reviews and complaints. /a

April 20, 2023
Unprompted review
Unze London logo

Reply from Unze London

Dear Faisal, we are sorry that you had to face inconvenience from our side. We understand that it got delayed due to some national holidays but we are working on resolving your issue and that's why as a compensation, we will be offering you a 10% discount. Additonally, £3.00 will be refunded for the extra postage for which you didn't get service. If Royal Mail refunds us the postage for the claim that we raised, then we will refund you complete postage. Thanks.

Rated 1 out of 5 stars

⛔⛔⛔⛔DO NOT BUY ANYTHING FROM THESE…

⛔⛔⛔⛔DO NOT BUY ANYTHING FROM THESE COWBOYS!⛔⛔⛔⛔PLACED A ORDER AND FIRSTLY THE SIZES ARE NOT UK SIZES. SECONDLY ONE OF MY SANDALS IS BROKEN WITHOUT ME EVEN TRYING IT ON. I WILL BE TAKING YOU TO CONSUMERS RIGHTS! I CALLED EMAIL AND THEY WANT TO IGNORE ME! NO WORRIES! I WANT TO SEE WHAT YOUR GOING TO DO WHEN CONSUMERS RIGHTS IS ALL OVER YOU.!! DONT THINK IM GOING TO SIT BACK AND LET YOU TAKE PEOPLES MONEY AND GIVE THEM CRAP ITEMS

February 8, 2023
Unprompted review
Unze London logo

Reply from Unze London

Dear customer, hope you are well. We are sorry that you had to face inconvenience from our side but as per investigation from our customer service team, the articles was used and we are not allowed to process claims for used articles. However still our management decided to refund you but we never received the parcels back. Please let us know if you need any further information from our side.
Thanks

Rated 5 out of 5 stars

Ordered Unze oline

Ordered Unze oline . Got it through M&P corrier withing 4 days. Found it exactly the same what i wanted and what i had told about. Exactly the same quality looking on website. Its amazing. I am really happy with my choice.

December 25, 2022
Unprompted review
Unze London logo

Reply from Unze London

Thank you so much for being our valued customer. We appreciate your feedback and loyalty.

Rated 1 out of 5 stars

Pathetic customer service.

Pathetic customer service.. I bought the pair of shoes and it started to rip off just after the week when I contacted them they asked me for pictures proof which I provided but they were not convinced and said oh our customers abused the stuff and ask for refund so you might be one of them so send us shoes back and pay the delivery(already it’s so expensive) if we would think it’s not your fault then we would give you refund.. also they would call you in weekend as well to ruin your weekend to blame you for the faulty pair… don’t waste your time very bad quality and customer service.. they ask you to leave a positive feedback as well just after buying not even let you try because they know what are they selling…

October 2, 2022
Unprompted review
Unze London logo

Reply from Unze London

Dear Huma, hope you are well. As per conversation with you over the phone we agreed to refund you for this pair or get it exchanged for you. This was your right to give us a negative feedback but we resolved it for you but we never received the return parcel for refunding or exchanging it for you. We still apologize for inconvenience and the hassle that you had to go through. We will definitely try our level best to improve our customer service plus we will make sure that our loyal customers like you do not have such complaints in future.
Have a great day.
Regards
Unze London

Rated 5 out of 5 stars

Khusa delivered promptly

Khusa delivered promptly. Was as expected.

August 6, 2022
Unprompted review
Unze London logo

Reply from Unze London

Thank you so much Smaak Hassan Mirza for this kind feedback. We value your opinion about us and will strive to provide excellent services and high quality products. Thank you. :)

Rated 4 out of 5 stars

Nice service on time and my sandals are…

Nice service on time and my sandals are amazing.

July 27, 2022
Unprompted review
Unze London logo

Reply from Unze London

Thank you so much Madiha for your feedback. It is wonderful to have a customer like you. We will try our level best for further improving our service for our loyal customers.
Thank you. :)

Rated 5 out of 5 stars

Nice khussa for my daughter

Nice khussa for my daughter. Good price.

July 18, 2022
Unprompted review
Unze London logo

Reply from Unze London

Thank you so much Khadija for your precious feedback. We are delighted to have you as our customer. You are a wonderful person. :)

Rated 5 out of 5 stars

Perfect everytime

I came across unze back in 2014 when I was planning my wedding and never stopped using unze London since. I purchase my traditional khussa a few times a years. Products are always as described and delivered on time I highly recommend using unze London you won't be disappointed

March 2, 2022
Unprompted review

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