Upstoday Reviews 

I spoke to Phil today regarding getting a quote to send an item to somebody and explained I put the dimensions in wrong he corrected this and was able to give me a quote. I also mentioned that this may potentially be slightly bigger

He was able to give me a quote for this also

Great Service by Madeleine!
Very polite and helpful.
Thankyou again x

Excellent service from Renee. Would definitely recommend .

My query was answered quickly and politely. No problems!

lost 2 of my parcels i sent all information they needed they opened investigations and still could not find them i paid extra for insurance but they have still not paid out after 3 months! there online chat customer services are dredfull and there operators do not no what they are on about even when i have clearly explained everything and sent all the details over! even though they can clearly see the items are lost and ups have also confirmed this they still will not pay out so i will have to contact trading stardards as they just rip you off! do not use this company at all its not worth it and they should not be trading in the uk!

UPSToday brands themselves with UPS colours and logos, but they are NOT UPS and are 'powered by' Parcel2Go, which in turn is a UPS reseller. I paid a premium price for their next day service, and they failed to collect the parcel in time (dropped off over 2 hours before the latest required pick-up time). It was only when I was contacted by the recipient to say that the parcel had not arrived that I discovered it hadn't even been picked up by UPSToday / UPS, even 24 hours AFTER I had dropped it off. It took UPS themselves to arrange the pick-up after I contacted them to find out what was going on. Each time I contacted UPSToday to discuss this, they always started off by claiming that I had dropped off the parcel too late, but when presented with evidence that it was there in good time they backtracked.
They refuse to provide any form of refund/recompense, with their only offer being a small amount of 'goodwill' on credit with them - as if I'd use them again..! (It is interesting to read that some reviewers here claim to have been refunded, when I was told in no uncertain terms that they would not and could not do this - perhaps they used UPS, rather that UPSToday.) Their terms and conditions are completely unclear regarding these policies, and I would not recommend using them unless you're willing to accept that the premium you pay for a next day delivery contract may not be honoured. If I had realised they were not actually UPS when searching for a delivery service, I would have been unlikely to use them. Steer clear for sending time sensitive parcels.

These guys use to be good when started now randomly they are sending me emails that my parcels were more weight than declared most of my gadgets I sell on eBay are no more than 10kg and most are around 5-7 kg first they warn you then after they add the outstanding amount to your basket ,happend several times each time I called UPS directly and they confirmed there was no issues with weight according to their records .

Where do you guys hide when there's the problem?
Worst customer service. Time to find an alternative. Can't rely on, As soon as there's problem, they turn away.
I would happily provide details of the issue to a legitimate representative from UPStoday.

I'm not interested in apologies, I want someone to fix my issue with your company.

Love UPStoday.com. Have been using them for a couple of years now. I find UPS to be the most reliable and trustworthy courier out there. The rates UPStoday offer are excellent - drop a parcel off to your local UPS Access Point and have it delivered to anywhere in the UK for 6 quid - we're talking fairly large parcels weighing up to 10KG. Royal Mail would want a small fortune for this.

Keep up the good work guys!

Bart was great.
Megan also earli

Parcel returned by UPS as it was not clear to us as first time users that computers with batteries are prohibited items (please clarify the website, UPS), but Bart was a great help in getting me a refund. And the driver who returned the parcel was ultra polite and helpful too.

Can't rely on UPSTODAY.com or Parcel2go.com

We've just had to refund over £500 worth of goods to our customers due to missed delivery because we care about our customers. UNLIKE PARCEL2GO.COM OR UPSTODAY.COM

I'll be happy to provide all facts this time so you can verify this is a legitimate review.

Excellent company, been using for around 6-7 months and never had any problems. Parcels pretty much always delivered on time. On the one occasion a parcel got lost customer service resolved fast and efficiently. Claims process is simple. Recent interactions with customer service rep Emma was also dealt with in a extremely professional manner and quickly and efficiently. Highly recommended!

We use UPSToday on most days of the week for all sorts of parcels over over the country and have found the service to be more reliable than many other couriers. Sometimes it may cost a just little more than others but it's worth it for the peace of mind that your parcel will be collected as arranged and arrive on time and undamaged. I had a problem today with one of our orders but this has been resolved very quickly and effectively by Bart via the live chat help.

Top quality help from Bart. Thank you.

Emma very quickly resolved my issue and refunded us. Thanks!

Great support as always.

Support staff today was bart.

Bart was very helpful, quick and efficient. He sorted my request perfectly.