Upstoday Reviews 

Firstly, upstoday is not UPS but it's one of the parcel2go clones. They used to be good. Nowadays, all they care about is to take money from you in return for zero responsibility. Unhelpful team of people that will not admit any mistake. I sent 2 parcels to USA on 21 march. Paid over £180 for 1-2 days delivery. Parcels were supposed to arrive no later than 23 March. On 26 March recipent asked where the parcels are. Quick check on upstoday/parcel2go website suggested it was delivered on time, ie 23 march. So somebody was missing the truth. Asked upstoday/parcel2go to provide signature details as nothing was on the website (unlike other deliveries where a scan of signature is available). And from here it went from bad to worse. I was 3 times on a chat over next 10 days with upstoday/parcel2go people. Each of them saying different story. Line manager even confirmed, no signature is required (parcels worth almost £1000!!!!!!).

Claimed for compensation as parcel lost - claim rejected. According to upstoday/parcel2go all was fine. No signature, no parcels but their system was saying - parcel delivered on time (but still can't tell who signed it for, when exactly it was or where the parcel was left). Finally got message from recipent that they found it at the back door over Easter bank holiday, despite checking all entrences and possible places (inc neighbours) from 26 March.

Claimed deleyed service- claim rejected. All was ok according to upstoday/parcel2go. It must have been receipent that was either blind or lying - that was the conclusion from upstoday/parcel2go chat.

If you have to use them, at least don't insure the parcel. They will never admit any wrongdoing or will find lame excuses to reject your claim.

Very terrible service. My parcel spent 3 working days at the UPS access point. You are better off using snail mail. And their customer service is really bad as they would keep tossing you between parcel2go and UPS with none claiming responsibility.

brilliant excellent all round

I had a problem and Abbey helped me. She is great!

I´ve been attended by Emma, who gave me a really good service.

Having spent thousands of pounds sending parcels on UPStoday, I have had one quite large and very valuable parcel go missing. It just disappeared completely. They are refusing to provide me with any compensation or refund despite the fact that I should be entitled to a minimum £50. They have rejected the proof of value that I sent even though everything is in order. Another faceless company with NO CUSTOMER SERVICE - it is virtually impossible to communicate with them. They will simply lose my custom.

UPStoday subcontracted my delivery out to UPS. UPS decided to delivery my package to a different address as they said "he doesn't live there", he did and does live there. UPS driver admitted his mistake and attempted to recover the package, but he had delivered it to a rival (DHL) courier warehouse. DHL for obvious reasons were not going to allow a driver to take a package that was addressed to a person not working there as he had delivered it incorrectly. I spent 5 days and a minimum of 30 minutes per day calling UPS to have this fixed, in the end they gave up. i had found out the company whos space in the DHL warehouse the item had gone to, the person who signed for it, i had a contact in the company who was aware and trying to help me get my package back, but could i get anyone from UPStoday to help LOL. UPStoday do not publish a phone number so i am dubious of all those reviews where people are stating they really quick at answering. So i have now paid for a separate delivery (again with UPStoday) to pick my package up from where UPS delivered it incorrectly and delivered back to me, UPStoday offered to pay £15 towards the £16.90 fee (that was nice of them). when suggested that maybe they should compensate me for my time and the cost i had spent on having it delivered in the first place (about £12) let alone the refund i had to make to the ebay buyer i was offered £10 more on credit with them (which was nice). SO i spent over 3 hours on the phone, lost a sale on ebay, and nearly got refunded the money i spent sending it out. and i had a the lovely experience of being told "well the item wasnt lost" so i should be lucky, but no idea that it would of been lost if I hadnt done all the hunting around for it.

very friendly customer service. they answer very fast. I like it !

Bad Delivery

Do not book with UPStoday. They charge you £6 for next day delivery and do not delivere and they have all their reasons to say it is within the time frame.

Excellent assistance from Emma

Emma quickly and easily helped me amend my collection information and parcel labels when I booked my parcel delivery with the wrong address. I'm blaming Monday Morning!

Thanks again, Emma.

Emma was very helpful and sorted out my problem efficiently and professionally.

perfect.

Had to ask for help twice from the UPS chat helpline.

Luckily the lady who helped me the first time: Steph, was who I also connected with the second time.

She was brilliant, very patient but more importantly solved the problem and my parcel is now on its way.

Faultless service. Thank You

Excellent company, very rare to have an issue. But when you do, it is solved very quickly and professionally.

Thank you Jenny.

Had a problem with parcel pickup, Renee resolved the issue clearly and quickly. 10/10 would complain again.

I made a mistake in the address, and as there is no way to rectify it - had to contact customer services. Easier said than done - finding a link to the online chat was a nightmare. IMPORTANT TIP - the link is in the help section - where you say that you have been 'locked out'. Anyway, once on the chat the representative (Emma) was very helpful and efficient - 5 stars to her. I wish they would allow people to cancel a shipping, if the parcel was not yet dropped to a shop. Would have made life so much easier!

spoke to a extremely helpful contact on the chat service - katharina.... great assistance and resolved my query to my complete satisfaction.

great service ...thank you

Little problem resolved very quickly by Emma

Thank to Steven I got my delivery address sorted.

After not such a good experience with another member of staff Bart fixed the issue quickly and easily with no problems, Thank you Bart!