Upstoday Reviews 

Very good.

Run by parcel2go.

I love UPS, they're a excellent courier.

Very helpful - Thanks David

I spoke with Cecilla, through the "live chat" link
Very helpful, I was provided with all the relevant information and links to help me sort out this issue.
Very p[leased with the service.

Chandelle was awesome today! Unlike the representative before her.

DO NOT EXPECT COMPENSATION IF LOST. Sent a parcel 3 months ago, a claim was in progress for 2 months during which time I had to resend the item and and another order to the same customer.

UPS then ask the customer 2 months alter if they have received a package which of course they would have said yes to as they had received 2 more shipments, then they close their compensation case based on this, even though I already provided evidence of non receipt.

UPS Today customer service is a waste of time, I sent 100s of parcels with them until I have a problem and they ignore me completely.

UPDATE:
Got compensation eventually but they contact the customer a month later to see if they had received the item. Obviously the customer received the item as I had to resend it as they aren't going to wait months for a lost parcel, once i pointed this out I got a refund.

if a parcel ends up uncollected at an access point they are careless to help.
Requested to be returned back for months and they keep on saying to wait 2 days and nothing else they can do.
Tell you they can do nothing except to inform the depot /
They practically steal your parcel and and careless to provide support to help get it back and a point that you might need to court to get it back. Avoid .
Never had such experience with any other courier

answerd all questions fine Lauren C
cheers dave

Fantastic service, honestly so hassle free it puts a smile on my face. I dealt with Luis today who was great but a previous assistant whose name I forget was just as helpful. Tops!

Aiden at Parcel2Go helped me via online chat. After having had great problems contacting the right people, he sorted out my problem efficiently, politely and quickly.

Bart was super helpful today, quick and efficient which is exactly what was needed!

Brian Tounde
Very quick response
Much appreciated!
Bob Munton

Dropped the parcel at the UPS point on 29th Nov and item has not left the UK until 3rd of Dec. They will never refund any delays at all.

great quick service sorted problem out in a few seconds .

Great service from Emily, 5 star!!!

Contacted UPS Today for the second time today regarding my missing parcel but was told again to wait for an email from UPS. The way they handle this doesn't give me much confidence and I feel like I'm being dismissed. I understand that they carry hundreds of parcels everyday but surely there must be some system in place to deal with missing parcels. For a company of this size it's a very poor experience but to be fair to UPS I shipped with them a number of times and apart from drivers not turning up for scheduled collection a couple of times the service has always been very good and efficient.

Used the online chat function to change a booking and Roxanne made the process quick and easy! Many thanks

BRIAN TOUNDE was a great help to me. I had booked a delivery in error and he had it sorted out straight away and a refund heading my way within minutes. Thanks Brian!!!

Had an issue with a parcel which was my fault so chatted online to BRIAN TOUNDE and he resolved the issue for me within 10 mins.

Great service and very helpful.