Upstoday Reviews 

Great support, the issue was resolved in just a matter of a few minutes Emily E was very helpful.

£12 surcharge for parcel within weight and size requirements.
I sent a cardbox box which was under 8kg and less than 40 x 30 x 30cm. I got a charge for overweight which I challenged only to be told my parcel wasn't in a card box. It was a xbox in its original box.
No point even arguing, I would not recommend dealing with them.

Danica was patient with my inability to work the system, polite and very helpful and found the solution to my problem. I'm very pleased with the help I received from Danica

I have had to get on UPS online chat many times and I have never been this happy with the service. Laura K has been extremely helpful and it was obvious that she took plenty of time and care into helping me solve my problem. I really appreciate her time and effort and for reboosting my faith in UPS online chat assistants haha - I really mean this! I have had some bad experiences with some in the past, they don't seem very knowledgable or don't seem to care enough.
Thank you Laura K.
Sincerely, Kirsten

Apart from the good price, beware!

The delivery and collection is often not as declared. Several parcels delayed.

One high priority express shipment has been lost. Despite paying extra for insurance. I have not been reimbursed. Package was lost 2 months ago. Upstoday claims they are still 'looking' for the parcel, although their self proclaimed deadline passed 6 weeks ago. I am at the stage of having my lawyer taking care of the case, as the customer service is not helping at all.

Very pleased with the Service I get from UPS and have been using them for quite a long time now. Today I had a little problem which was completely solved to my satisfaction by Maria. The customer service is fair and their next day deliveries of parcels are the best in the UK.

A regular user of UPS to deliver ceramic items to galleries. We pack our work with multiple layers of bubblewrap, polystyrene and cardboard and pack boxes within boxes. This has always worked well, but our most recent experience has not been so positive. We sent 3 boxes and 2 items in two separate boxes were damaged. These boxes had clearly not been handled well. UPS does not provide an option to insure ceramics and so this has been a very costly affair. We will probably look for alternatives for delicate work.

BRIAN TOUNDE has provided excellent service, and very promptly. He responded with clear explanations and actions. My problem was sorted!

I had an issue with a wrong shipping address and spoke to chat with BRIAN TOUNDE who helped me to change the shipping label without any problem. Thanks for the great support.

Very proffesional and efficient customer service. Jo is the best :)

My query was dealt with swiftly & professionally by Brian Tounde, certainly better than most live chat services

I was on chat for about 1.5 hours and was been transferred to 5 different operators until Michal came and sorted it all out for me.
My frustration was all gone.

Thanks!

I have recently been using this service and not only is it cheaper than UPS directly, the website is also easy to navigate, I recently had an issue regarding a shipment I created by error, although the "chat" future was not straight forward as I found it quite difficult to find, I managed to get in touch with a representative Klaudia J, she was really helpful and friendly in sorting out my query

I used UPS for my Amazon deliveries for more than 200 parcels.
I booked Access point to Customer Address. But UPS drivers will leave the parcel at access point and leave a card to the Customers.
my parcels weight is minimum 20kg. So most of my customers could not visit access point to get the parcel. When I asked for redelivery, UPS customer executives will give rude answers saying that its your customer responsibility to pick from access point even though my package is "access point to Address" not "access point to Access point". Because of UPS service, many of my customers escalated to amazon. So I refund them. so I lost money, reputation and those customers never purchased from me so lost customer(s).
When I booked for Signature needed option also drivers used to leave the parcels in a cold & snowed place so all my parcels are damaged because of weather. So totally frustrated with UPS Service and decided should not use in future even though I have 80£ of prepay balance got from UPS as a part of monthly discount.

So DONT USE UPS again. useless, timeless more over waste of Money and if you are using for business purpose then prepare for customer blasings and refunds.

Informed to UPS through Customer Chat many times but never Improved and never get back to me. so decided to not to use UPS in my life time.

Thanks

got my problem sorted in 2 mins great work UPS Thank you

This courier charges unjustified additional fees for exceeding the dimensions. I am sending packages with a length of 260cm (items are 250cm), and according to them my package is 307cm !! Thanks to this practice, in a few months they charged me an unjustified fee of 300.00. They only inform about exceeding the dimensions they do not take any photos to prove it. Additionally, they require that I send them a picture of the package that was delivered more than 2 weeks ago. Who keeps the package at home for two weeks without unpacking ?? I do NOT recommend, in addition, recently raised prices for shipments by more than 100% from day to day.

Sammie was extremely courteous and helpful. Thank you.

Really helpful when a delivery didn't go through. Special shout to Brian Tounde for the help.

Needed to contact UPS to re-book a parcel - Emma on Live Chat dealt with my problem swiftly and efficiently - excellent service!!