Upstoday Reviews 

Booked a commercial shipping service. Then I was told that the dimensions have changed. So I booked another one hoping to cancel the first one later.

Two payments have been taken but only one booking shown in UPSToday so no way of canceling to get a refund.

Not happy. Looking to move the company shipping services somewhere else.

Breathtakingly bad. But as others have said, you get what you pay for. Everything is fine as long as UPS do what they supposed to, but the minute something goes wrong, then kiss goodbye to any chance of getting anything resolved or sorted. They simply don't care. There is no person to talk to, so that is the first red alert that this is not a proper company. Their responses to any kind of issues (via email, when they feel like it) are robot generated rubbish. UPS lost a package and their attitude and response couldn't have been more dismissive and laughably inadequate. They shouldn't be allowed to operate, because they take your money but offer absolutely no guarantee of service, because they just get to blame UPS if something goes wrong, yet they won't lift a finger to help you, nor will UPS because you are not their direct customer. Avoid.

My cancellation query was quickly sorted by Alexander. Very helpful.

As soon as they get you in trouble they wash their hands and makes you bite the bullet. Apparently, the shareholdersof this company has approved the management to play dirty tricks on their customers in order to make more money or scare them off, so they will have less complaints and negative feedback.

Well, I have decided to register here and share my story:
1., Ordered a 1 day international service with UPS at around 11.00.AM
2., Confirmation email received (!!!) about a collection on the same day (!!!)
3., 16.50.PM still no sign of courier, so rang UPS
4., UPS informed me that they have NEVER received a collection request from Parcel2Go/UPStoday
5., Contacted Parcel2Go/UPStoday through their chat
6., John has sent me a copy/paste sorry message and then told me that in this case they will collect tomorrow (like if I was joking to pay for a 1 day service, or like if it doesn't matter anyway when do they collect). Remember it was a 1 day delivery.
7., I have reluctantly agreed but requested a full refund due to the collection date being pushed forward to the delivery date by Parcel2Go/UPStoday
8., They said they DON'T guarantee collection dates. So - in plain English I think they collect whenever they want. If they don't have time this week, then maybe next week. If I am lucky enough. But the whole conversation made me feel like if they were trying to say "If I keep compaining then they will not even put my name into the hat from which they are pulling out the next three names who's order will be fulfilled on that week."
9., I made it easy for John and Parcel2Go/UPStoday. I have cancelled my order and requested a full refund.
10., But wait, that is not that easy. You can only have a refund on your pre-pay account (if you paid from there, which they are promoting to do so) so contact them AGAIN once the money arrived (you have to keep an eye on it, they will not looking into it any longer unless you are ready to suffer even more)
11., So, I have written another email requesting this.
12. 1 day later, the package is still with me, haven't received my refund yet, I will have to watch out if they will ever pay it back and chase it further if not.
13., From my point of view ... this was the last time I have used them.

Be careful, they will take your money within 2 seconds and do everything in their power to make you upset enough to give up on it, so they can keep it. DO NOT let them rub you and please come back here to share your experience, so everyone else will be able to learn their lessons before they fall a victim of these companies.

TGreat set up when things don't go wrong...however in the last month i've had issues with 2 parcels. 1) UPS re-labelled and shipped it to a random customer in holland (instead of Germany as it was labelled for) and 2) a shipment 3 boxes to morocco went wrong with UPS returning 1 box in error, leaving 2 boxes stranded in customs. Paperwork didn't match the shipment of 2 boxes and refused customs. To date I have contacted UPStoday 1-2 times per week for the last month about each issue and i keep getting told they will contact the courier and email me back. I never get an email and when i jump online again i always have to start from the beginning of the problem. I called UPS.com in an effort to bypass the terrible UPStoday customer service (which is online only, no management to speak to) and even UPS.com advised i would have to raise this with UPSToday as it's a 3rd party issue and not direct with UPS. I also contacted Parcel2go who manage the UPStoday website (as i understand) even emailing the CEO but again no satisfactory response either despite me chasing them.

My advice is if you are going to use this service, think twice about A) how valuable your items are and B) accept the fact that if there is a problem then it's likely to be extremely difficult to have it resolved properly. There's a reason that it's cheaper than UPS.com direct and you get what you pay for ultimately. I will be going direct to the courier going forward as hopefully they will take responsibility for issues that arise unlike this shambles.

Maria R, gave a great help on a professional level, I suggest Her to get promotion or some kind of rewards, I personally would buy her a cup of coffee but hope someone will do it for Her.

Kind regards
John Stanley

electronics0327 At gmail . com

Mrs. Lizi is wonderful. Thank you for your help

Well. Its not UPS who is selling service. Its Parcel2go who sells THEIR service through UPS! So every claim is from Parcel2go not via UPS. UPS don't want to talk about parcel, sends straight to Parcel2go. Claim takes ages, and still not sure about success rate as already after 4 chats, 3 weeks and still waiting for an email. All good when is good, when something happens.... Worth reading small print. A very small print.

I have used UPSTODAY on many occasions however, this is now the second time they have not collected a parcel. The only way to contact them is live chat, and that’s either not available or they are so busy they leave you waiting. I have been told to expect collection today, another wasted day having to wait in, when I asked if the collection would definitely happen today I was told it was unlikely the driver would miss us again. However, the driver had not left a note the last time as to why he had not bothered to collect our parcel so who knows whether he will turn up today!

Apparently a mail bag is classed as a metal or wooden box so they can try and add a surcharge of £20 to an order.
UPS themselves issue mail bags to account holders yet try to add additional charges to UPS Today senders.

This company never fails to impress, excellent service and fantastic UPS rates. Rarely every have a problem, but on the rare occurrence there is an issue, the service from support staff such as Rabia are dealt with immediately and often exceed my satisfaction. I have used UPS today for three years now, sent 100's of parcels and never had one issue.

Next day delivery can be delayed as as long as they want and there is no compensation! This is what I found out after complaining that my parcel, which was for delivery yesterday, is due to be delivered tomorrow - 2 days late! Hopefully it will be delivered - I am keeping my fingers crossed!

Sana was very helpful today.she quickly solved my problem.excellent service from parcel to go.
Dr wilfred

I paid for express 2 working day delivery service from UK to Canada. For 3 days parcel was still in UK. Package arrived 3 working days (5 days) late therefore my customer refused to receive it. Item I sent was personalised therefore I cannot resell it and I lost money for shipping because UPStoday refused to compensate for late delivery!!!
Nowhere on their website you can find info in how many days they will deliver your parcels. I asked them and they had no answer to this question!
They might as well deliver a year later and say that service they provide is not guaranteed!
No telephone number on their website!!! Be prepared to search their website for hours to find out how to get in touch. Which is by e-mail as I found out in the end. Be prepared to wait for days to get a reply and hope they will actually answer your questions!
0 transparency, 0 accountability, 0 customer service

They charge for non cardboard packaging. How could I know it needs to be in cardboard. Crap customer service. Never again.

very helpful staff, thanks so much Cian

I accidently booked collection of a parcel for a day I'm not available. I contacted the on-line help through the help screens and Anval rebooked the parcel so I could drop it off. The information Anval provided was clear and the service was quick. Thnaks very much. G

Thanks to Nordine, my parcel should finally be on it’s way after I mixed up the pick up, tremendous service, thanks