Upstoday Reviews 

It is ridiculous that I ordered a package from best-buy, shipped via UPS and NOT ONE customer service person can find my package, yet I can clearly see it in the tracking mode and that it hasn't moved since 7-09, and here it is 7-13.

Aleksandra was fantastic! :D Managed to resolve my issue ASAP!

I have used this company a couple of times previously with varying results, but this time has been a disaster. One problem with a delivery to France and 4 weeks later the parcel has not been delivered nor returned to me. The tracking service is unhelpful and there is no way of contacting anyone, even to Parcel2Go.
Really really unhappy. Spent hours of my time trying to locate my parcel. It would've been quicker if I'd walked and carried it myself!!!!

Excellent customer service by Sophie

Second review: cannot get hold of anyone in ups today live chat, tried twice and opened a claim. Second time after 1h I been transferred to colleagues, nobody cares!!!! SCAM will now open a claim in the small court claims

First review:
Scam service! Will go to the ombudsman and make a formal complain for misleading customers and treat their customers badly. I choose UPStoday to send a parcel from London to Bristol. At any case we saw a disclaimer that we were booking with parcel to go, the UPS driver committed a fraud a delivered our parcel a a complete different address, the person at this address pretended to be the recipient, We called UPS and had no apologies and said we need to speak to parcel 2 go. What a surprise, we did not now this company existed as UPS today and UPS.com look like same website, there is no number for parcel 2 go, we queue 1h for live chat,for an adviser to say that they can’t find our parcel details and we did not book with them. This is a fraud! This parcel was valuable and we were guaranteed to be insured up to £50 but in fact it does not matter as nobody will help you. UPS why do you use a scam company pretending to be UPS???

Great support of Peace. I have tried several helpdesk numbers but nobody could support me. Peace did!

That’s much better to go directly to the website of Parcel2go rather than of UPS Today. I got trouble by sending two parcels to America (invoices lost, and two parcels counted as one at the custom border) and for another parcel I have to pay a fee because it was supposedly underweighted. The problem came from only the shipping label they have provided. I have given the weight of 4.5kg and they have mentioned 6kg on the label. So I ended up with a fee of £17 to pay. They show no proof of that and ask me to provide Proves of the weight and size of my parcel!!! Which customer can bear to be accused without evidence! More the service of disputes don’t read or listen our comments. Do they have learn commercials rules and manners with crooks?

The customer service of the Chat is nice and helpful but all the service behind is corrupted.

Maria R was extremely helpful - got my issue resolved very fast.
Good Customer Service

The UPS service has worked well for me on many occasions. I appreciate your help and the live chat is often very useful. Today's operator was very helpful, as usual.

Maria R has been a fantastic customer support worker. Has listened to my query and resolved my issue very quickly. I wish others would do the same! A+

If I could give these people minus10 star I would.
Be warned when they get it wrong and lose your parcel, they simply dont care!!!
KEEP WELL AWAY FROM THESE PEOPLE, I'M AMAZED HOW THESE PEOPLE CAN STAY IN BUSINESS!

Angelo was extremley helpful today and assisted in every way possible to get my problem rectified.

Roksana sorted all the problems and made placing the order very easy for me. thank you so much Roksana!

Ria has been very helpful assisting me with my enquiry, the. Best customer service I have received . Keep it a up Ria

Dealt with my enquiry efficiently and with courtesy.

I would implore you to steer clear of this service. I have had multiple parcels last, collected a day after it was meant to and a multiple of random charges for overweight parcels. We started to document the parcels we sent and photographed and even videoed parcels. At least three 2kg parcels labelled as 4kg parcels got fines for being "over the declared weight" and oddly they all apparently weighed 6kg!! You are fined with no evidence as we know they cannot prove it. But you will get nowhere with there system that refuses to answer emails or answer queries. You have been warned.

Dreadful service. The goods I sent arrived broken and then they refused to pay compensation. Their "live chat" system is appalling. Please, please, please use someone else.