Upstoday Reviews 

Samrah went the extra mile and asked the supervisor. Thanks for your attention.
Message for the company: Please, would it be possible to know if there is an aproximate date for international shipping to be back on the site. Thanks so much indeed

Failed Collection
UPS Live Help was very helpful and rebooked the collection

Marcos was very helpful, answering my questions patiently

I was helped by a wonderful agent called HollyF. New years is a busy time but she helped me find the best option to get my package delivered on time when my parcel was not picked up on the expected date.

Excellent customer service from Cecillia on the online chat.

Great service. Can't be faulted.

Molly was great and really helpful - she was quick to respond and patient with my enquiries!

This is a service NOT run by UPS but by a third party on their behalf. Sadly I'm sure UPS would not like the level of customer service this third party company are delivering!! Not the best and not always very helpful!

Always very helpful and quick. Easy to understand description of problem at hand with help on chat/phone. As well as very reelable drivers who collects parcels or drop them off.

Pamala in customer service was great

My attendant, Sarah, was very kind and helpful, she really wanted to help me with my problem.

I had to change my collection to drop off and MeganK was very quick and efficient to assist me. Even though I did not order the collection from the UPS homepage directly, she was still able to change all the details which I was very pleased about.

Excellent customer service.

I needed to change the delivery address of a parcel due for collection the following day and at 20:30 in the evening I chatted with a representative that made the change in a few minutes.

I would definitely recommend UPStoday

Emma T was very helpful and resolved my problem quickly and hassle free.

I am absolutely disgusted with their service, despite having used them hundreds of times before. On a recent shipping to canada they chaged a further 50% of the original bill for CUSTOM BROKERAGE FEES.
That's a total ripoff and a hidden charge as it was not disclosed (UPS knows this from the beginning).
After several years of using them, i'll be exploring someone else. What a JOKE.

Very helpful and quickly dealt with problem

Cecilia's support was so helpful to solve my problem. Everything was solved by talking with Cecilia.
Thank you.

quick and smooth

My package has not been delivered for almost a month. First it was a delay by Cov-19. Second they had my address wrong.
Then I called and they told me that my package was in Manchester. Third now they say that my package is in Border Force. How is it possible if I was in Tamworth? They just make excuses, they do a bad job, and it's embarrassing.This company is not serious, never hire them again.