Uptown logo design Reviews 

Great Experience!

Working with Uptown Logo Design was overall a wonderful experience. I was happy with the process and they took care of any issues I had. I am starting my business as an independent travel contractor. Unfortunately, through no fault of Uptown, I needed to make some major changes to what was going to be the final logo design. I spoke to my account manager and there was no hesitation to make the necessary changes. Right away he told me not to worry and they would make it work and they wanted me to be happy. In the end, they did exactly what they said, which was design a quality logo in a timely manner at a fair price. I am looking forward to working with Uptown Logo Design on future projects.

Lucas, Nick, and Michelle were a very supportive team that assisted me and their art department with my logo. I was hesitant at first but took the chance due to the value. I really got my moneys worth! it was a great start for a Logo that I could afford and they depicted exactly what I wanted and offered me more revisions than typically allocated. I appreciate their company service very much!

They really do a great job! Very fast; very thorough. Always there for you online and phone. Would use them again - no hesitation.

Very pleased with this company. They operate in excellence and they are very prompt to deliver total satisfaction to their clients. I'm completely satisfied without having one negative thing to say about them at all. If anyone has a bad experience then its clear that the vision of what they wanted as a client wasn't clear to themselves before hiring Uptown to start with. I highly recommend anyone to them..........ANYONE!!

Found this company through Google. I had an old logo from my great-grandfathers business. logo was very faded but Steve was able to bring it back to life. now I can use it on t shirts, koozies, etc. The process and communication using their website chat made the experience easy. Steve was able to turnaround edits or suggestions in less than 24 hours. If you need a logo I would highly recommend Uptown and talk to Steve.

Super impressed with Uptown's speed, responsiveness, and design ideas. Ended up buying 4 logos all file formats for the price most other companies quoted for just the design concept for one. The back and forth was easy and their online chat was very helpful throughout the process. So pleased, I am actually getting them to quote me a full ecommercer site build out. Thanks Uptown for making this part of the process so easy!

Amazing service and timing , couldn't ask for more , will for sure be back .

Lucas and Team did a great job on my logo design! I am very proud of the results. I will definitely be utilizing him and his team in the future!

Lucas Frater has went way above and beyond in taking care of all of my business logo, email and website needs. A true professional with unbelievable patience and great ideas. Great representative for Uptown Logo. They are blessed to have him.

This company is awesome. They produced a very good Logo for me. Everyone I communicated with was kind and helpful. The designers are very creative and totally understood my briefing and what I wanted.

I was presented many diffrent design concepts and each was stunning. Then the rep helped with my decision and took any time I needed.

Absolute recommendation!

Buyer Beware - This was a colossal waste of time and money. Their lack of empathy and sense of self-righteousness is uncanny. I had to delay opening our store because I had to deal with poorly designed, powerpoint-like samples for a logo. I based my selection based on what they showed on their website portfolio.

The initial conversation was very promising and encouraging. However, once I started getting the proofs it went downhill fast. It got bad when a manager got involved and I had to tell him that he was getting aggressively defensive. To his credit, he backed off.

I had far more success with 99-Design Contests. This was an expensive lesson for our new business.

Wow, what can I say?!! Amazing work, I got samples of exactly what I had pictured in my mind! Great work, you all ROCK!

I bought the Budget package (2 logo concepts and 2 revision cycles). Before I purchased, I specifically asked the chat agent on the website if I could be refunded if I wasn't happy with the designs. He explained that of course I'd be fully refunded if I was unhappy with the designs.

When I received my 2 logo concepts, I gave revisions clearly stating what I wanted with several "inspiration" photos for the designers to use including hand-drawn ideas.

Then I received a phone call from the company stating I didn't have any revisions to use. Not what the package said on their website, but whatever, I'll just get my refund. Then when I asked for the refund, the chat agent told me I couldn't be refunded because I uploaded revisions.... Total B.S. Total scam. Don't waste your money.

I thought this would be a great way to get a custom logo without breaking the bank for my startup idea. I decided to try them out with a basic package to see how I liked it before returning to purchase a larger package. My designer has been slow, taking longer than their stated 24 hour turn around time, and he does not read everything I take the time to write (you cannot TALK to your designer, only email). I even take the time to number all of my edit requests and tell him in the email, "there are 5 things to edit" so he can count and make sure they're done. But, he doesn't. So, then I have to ask him to go back and fix the logo, but he is SLOW. So, what should have taken maybe 4-5 days takes MUCH longer.

When I chat or call customer service for resolution, their customer service agents do not care. They say we will get to it when we get to it. They don't even apologize. I would rather have spent $500 to work with a design firm I could talk to, to one who listens and understands, and who pays attention. Not to mention, one that cared about their customer's experience. It was a waste of money and time.

UPDATE: 7/20
Shortly after posting this review, I spoke to 2 different people at their corporate office. One was my design account rep (Nick) and the other a customer service person (Sam, I think?). My design account rep was flat out rude to me on the phone, arguing with me about my requests. For instance, we've been asking for a dog that looks as if it's propping up on a bar counter behind a beermug. They have continually portrayed the dog as seated. For the last 3 revision cycles, I had been asking for this to be fixed. On the phone Nick said,"What you're asking for is wrong because this is EXACTLY what it looks like when a dog is sitting down." I, of course, was taken aback by his tone. But, I said, "Yes, it is. I'm not saying that. But, if you'd read any of my revisions you'd see I keep asking for a dog that is NOT sitting."

The second person I talked to, Sam I think, said he didn't understand any of my complaints and wanted me to explain them again. So I did, and I added that my account rep was rude to me on the phone. He never apologized, but instead said he expected I would go back online and change my review to a positive one when I received my finished logo. I asked him why he thought I should change my review? He said, well you're getting the finished product and your experience isn't typical of the rest of our clients and it makes us look bad. I couldn't believe the audacity of that request. I explained that was how reviews worked- those with positive experiences wrote positive ones and people, like me, who has negative experiences would write negative ones. I will not be bullied by a company into a positive review- but, I do change reviews when companies go back and try to make it right.

So, to the person who they have outsourced to write this very sympathetic reply, perhaps they should employ you to work in customer service so they don't offend their customers in the first place.

I truly loved the design that uptown logo has created for me and my business I couldn't have asked for a better logo for my business and the turn around time was excellent they truly captured my vision in the logo thank you uptown logo from a part of our family home care agency llc

Great experience. Wish I heard of the site a long time ago.

Very easy to work with, provided exactly what I was looking for.

i got the perfect logo for my venture. I'd recommend uptownlogodesign anytime

Lucas Frater was super helpful with explaining the copyrights process to me as I was really confused with this logo design process as a whole. The design team works fast (within a day) to give me different options based off of the requests I had made, and I had a lot of revision requests. My logo is unique and I am very pleased with the design and the assistance I received the whole way.

I have been working with Nick Walters at Uptown and he is very attentive and responsive. This is my first time using these guys and I am frustrated that I didn't find them sooner. I used 99designs in the past and that was a nightmare. I will be back to use Uptown again. Like most online vendors you have to stay on top of things and get everything in writing. Communication is key. Thank you to Nick and the rest of the team, you really did do a great job!