UPVCSTORE LTD Reviews 

Was looking for a replacement gearbox for a door. Asked a question on the online chat and was given a link to the part I needed to replace the part I had. Placed the order. It came quickly and was the right bit for the job.

Simple, direct next day delivery. Quality product.

Everything was easy and good product

Received on time, item is exactly what I needed, price is very good. Thank you

They quoted all the necessary dimensions for the product which allowed me to order with confidence that it would fit, and it did. I am very pleased with the end result.The shipping was true to word and arrived on time.

Terrible company, I ordered a euro lock the wrong size which I returned in line with their returns policy. They’ve had the item for over 2 weeks and I still haven’t received my refund, sent 4 emails and no response to any! Avoid at all costs!

Just had an online chat to identify a component. First class service, item identified in short order, now placing an order.

I would give 5 stars, but waiting for part and see if it all works ok. However, speedy webchat, uploaded some photos of door gear box, asked me some simple questions and linked me to the correct product right away. Just the service I needed. Fabulous!

They identified the replacement lock, via webchat, I needed in less than 30s, with a link to the page. A fantastic service.

Got advice on how to identify a lock on a door and brought up the link to the lock itself, all on a Saturday morning. Excellent service

Such a crap company. Bought a window hinge and even I explained what I really need to the guy on the phone, they sent a wrong one and when I showed it to my builder her said is wrong and he ordered himself the one he needs , contacted UPVC store and explain them and asked for return and refund, they were the worst company ever, took months to send me the return voucher. I paid £19.56 including £4.99 delivery and when I returned it they charged around £6 for return. disgrace , I just left it , they are not worth the hassle. Crap company ,

Very helpful and knowledgeable as usual nothing to much trouble and always good with alternative parts

No response to x2 emails within a week seeking advice/support for specific fit of a component. Good luck if you need them for after sales etc.

Having decided to upgrade my home's security, I turned to Ben at the UPVCstore. Having spoken about the options, I purchased the upgraded locks and within a day or two the order arrived. Fitted within 30 mins. Perfect. Thank You Ben

Really excellent customer service. Ordered product not in stock and they went out of their way to source it and it really was done so quickly. Ben Gennard is a real asset to that company. If only other companies had these standards. Highly recommend.

Brilliant service - went above & beyond to make sure I got the locks I needed, as quickly as possible. Surprisingly personal service from a simple online order. Good pricing too.