UPVCSTORE LTD Reviews 

443
TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

Seriously make absolutely certain you follow their website instructions to the letter. I have completely renewed two doors without any difficulty or problems so 5 stars there. Communication is non exi... See more

Rated 5 out of 5 stars

I ordered two cylinder locks from UPVCStore which arrived promptly. I reported an issue with one of the locks to which they responded immediately and sent a replacement. I would say that my experience... See more

Rated 1 out of 5 stars

Don’t use them -time wasters I have been charged for priority tracked delivery and after I called them lady said it will take another week to investigate and send it over

Rated 5 out of 5 stars

Having ordered a special front door cylinder lock I had a query and was emailed by Ava who dealt with me and communicated promptly. Ava demonstrated a very professional approach coupled with excelle... See more

Company details

  1. Home Improvement Store

Written by the company

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3.7

Average

TrustScore 3.5 out of 5

443 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 24 hours

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3.7

All reviews

(443)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent advice and service

I was in a jam after my door handle would not activate the lever locking system and thus could not open my door. Rather than push me towards an expensive locksmith, I was given some excellent advice which enabled me to open the door myself and remove the faulty gearbox which the UPVCSTORE replaced at a very reasonable price. I then reassembled the door and everything worked perfectly. The net result being that I could fix the door quickly and save well over £200.00 in costs.

April 25, 2024
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with! The customer service was brilliant, they were very helpful with my order! The delivery arrived very quickly within a couple of days, I will be placing more orders with them in the future and recommending to others! thank you!

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Our uPVC door refused to lock

Our uPVC door refused to lock, clearly replacement parts were required, the makers name (Fullex) was stamped on the mechanism, the next step was to ask the experts, I contacted the uPVC store who suggested that the measurements shown on their on-line store be used as a check together with their help. The replacement gear box (locking mechanism) was ordered late on the Wednesday, which arrived on Friday (we live in a remote Welsh village) which I fitted immediately, it fitted and operated perfectly.
All I can say is that the help I received from UPVC store locks people was without fault, the delivery was excellent, a big thank you for both help and a prompt service, also for the quality replacement gearbox.

April 13, 2024
Unprompted review
Rated 2 out of 5 stars

VERY poor packaging - contents crushed

I ordered a total of 5 assorted tubes of Stelmax filler and adhesive in 135g tubes, for shipment to the USA. Total was GBP58.27 plus GBP49.99 for shipping. Order was filled correctly and shipped promptly, so why just two stars? BECAUSE: the packaging left A LOT to be desired. Five tubes stuffed into a (thinly) padded envelope, then folded over and wrapped with brown adhesive packaging tape until the blob (that's what it looked like when received) was completely covered. Absolutely NO protection. Needless to say, the tubes were MANGLED. Surely, the shipping was sufficient to afford a protective BOX, at the very least? I doubt very much the actual cost to ship approximately 700 grams was more than GBP30. Maybe there was GBP20 worth of tape? I don't think so. What happened to the balance? The tubes can be used, but I will not get full use out of them because of the way they are crushed and bent.

April 5, 2024
Unprompted review
Rated 4 out of 5 stars

Window Gearbox replacement.

Good service, good delivery time, the gearbox design was slightly different to the original one I have, still fitted be did catch slightly on the window catch when closing. This did not stop the window closing so was ok. Easy to fit.

January 6, 2024
Rated 5 out of 5 stars

Wow!

Wow!
What great service.
Ordered a new handle for my composite door on Wednesday and it arrived on Friday even with standard delivery.
The online diagrams made it very easy to make sure I got the right part too.

January 5, 2024
Unprompted review

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