Very unprofessional run by a young lad who's parent bought the business for him. Generally young staff with poor customer service. One of the female staff is regularly seen driving round hoole using... See more
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They have recently changed their name to Dwell Estate Agent under same management and staff. I was a tenant lived in a property for 5 years, and I was asked to move out by section 21 and after I mov... See more
I don't understand why people use high street agents anymore specially as they just list properties on right move and zoopla and sit down and wait for tenants to contact them. So don't waste your... See more
Tough and heartbreaking story on BBC news, 6pm Tuesday 15th November. I lived with similar conditions - white rot around the sink - the most precious area for food prep. After repeated reque... See more
Company details
Contact info
19 Charles Street Hoole Chester CH2 3AY, United Kingdom
- 01244 886 636
- info@urbansaleandlet.co.uk
- www.urban.co.uk
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Hasn’t replied to negative reviews
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I had a really good experience with …
I had a really good experience with urban none of the usual chasin ive had witj other agents and always happy to help (both james and anita) would definately use them again
Great way to let a property
A great set up that works really easily. It's much cheaper than going to the traditional estate agent so if you are happy to organise and manage viewings this is definitely the way to go.
Would be five star with two small improvements - ability to rotate photos when uploading on to site and stopping enquiries more quickly once you have advised of the letting.
I would recommend
Relaxed and hassle free experience
Relaxed and hassle free experience. A very wide audience reached when using URBAN to rent the property.
Good service
Urban were fantastic
Urban were fantastic. I used them when renting out my house and they were very responsive, even sending tenancy agreements and making amendments over a bank holiday weekend! Entire process from advertisement, through tenant checks, agreement and key handover took 1 week!! I moved into a rental property and the landlord used another well known online agency and we had lots of problems with them so I certainly recommed Urban very highly.
So far so good
So far, much better service than my old big name letting agent on the high street. Their communication is brilliant!
Always someone articulate and intelligent on the end of the line.
Simple process and always someone articulate and intelligent on the end of the line to answer queries.
Urban did everything they could promptly their end to get my tenants in within a week of viewing. I'd definitely use their service again and wholeheartedly recommend.
Excellent.
very easy to use well organised always …
very easy to use well organised always get good response
Great Streamlined Serviced
Property uploaded immediately, viewing requests submitted with reminders. Fantastic streamlined service.
Good honest value
Good honest value, as long as you are reasonably 'conversant' with residential letting
As long as you have the time to contact …
As long as you have the time to contact tenants and do viewings, this is a great alternative to the traditional estate agent. My advert went live within a few hours and interest in the property was healthy.
Thanks for your help and will use again!
The guys at URBAN are very professional …
The guys at URBAN are very professional and helpful! They have greatly surpassed my expectations!! Three flats Let in 1 weekend after my original agent had been sitting on them for months!! I highly recommend them!! Louis (Sunderland)
Best online agency
Best online agency I have used and I
Have tried a good numbere.
Why are they better?
The help I needed setting up the advertising was immediately given with no fuss.
The quality of the enquiries was much better than those I had previously saving much time wasted with applicants who had no hope of passing referencing.
Thank you URBAN
.
Great service and a great price
Great service and a great price. They were quick and able to help me with my exact and personalised needs. Couldn't recommend Urban.co.uk enough.
Always deliver
Very friendly and prompt communication
Very friendly and prompt communication. Deposit and first rent payment process could have been smoother, but no issue.
Delighted will use again.
The best Internet Estate Agent
Urban sales were always extremely helpful, nothing was too much bother.
All the people I spoke to were charming. The ones I can remember: Louise,
Olivia, Olly, Daniel. Forgive me if I have forgotten anyone. I would have no hesitation in recommending Urban Sales and Lettings. I have successfully
let out my property for 8 years and then sold it through them. They have saved me a small fortune. Thank you.
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