Urban Arrow Reviews 567

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality and design, highlighting its reliability and smooth ride. Many appreciate how the bikes simplify daily tasks like transporting children and groceries, often replacing the need for a car. The user experience is consistently described as positive, with people enjoying the comfort, efficiency, and long battery life. The staff are also commended for their helpfulness and excellent service. However, some customers also noted issues with after-sales support and product malfunctions. A few people experienced problems with the bike's engine, electrical components, or GPS module shortly after purchase, leading to multiple service visits. While some dealers provided good warranty service, others mentioned difficulties in getting timely and effective repairs, sometimes feeling unsupported by the company regarding these issues.

What people talk about most

Product

Customers consistently note positive experiences with the product, often describing it as the "best bike" for... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the bikes for their smooth... See more

Service

Customers had positive experiences with service, finding it efficient and reliable. Many reviewers praised... See more

User experience

Users describe positive interactions with the user experience. Many customers praise the smooth and stable... See more

Staff

Reviewers mention positive feedback about staff. Customers report that the servicedesk was very fast to reach... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Hi every year we joined eurobike Messe our brand name is rhosus , we olso build up e cargo and city bike, when ı saw your cargobikes on the way who riding on it with the childs , ı felt very glad... See more

Rated 5 out of 5 stars

Great experience with the Bike , it’s made life a lot easier taking the kids and groceries around . It’s been a great help and things are much faster than driving a car in The Netherlands. J... See more

Rated 5 out of 5 stars

I am overall very happy with our urban arrow bakfiets. It is like a second car far us, as my husband uses our only car for commuting and I use the bakfiets for daily errands and taking/picking up the... See more

Rated 4 out of 5 stars

1) Bike is a nice ride 2) I would like a bit more space for cargo 3) I would like a good option to protect the kids from the sun


Company details

  1. Bicycle Repair Shop
  2. Bicycle Wholesale

Written by the company

At Urban Arrow, we build top-of-the-line electric cargo bikes. We were the first to do it, actually. Needless to say, we’re crazy about them. But there’s one thing that is even more important to us: the person riding that bike. Owners and riders like you. With every bike we build, we have you and your specific transport needs in mind. Whatever it is you care about, we got you covered 🫶


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

567 reviews

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Replied to 87% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent choice for a family bike

Excellent choice for a family bike. Rides well in snowy, rainy and sunny conditions. Love the feature of adding a Maxi-Cosi child seat which eliminates the need to use a car in the city.

June 1, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Quality and Support

As a proud owner of the Urban Arrow Family model bike, I can confidently say that this company truly knows how to design a high-quality product. The bike is not only robust and reliable but also incredibly user-friendly, making it perfect for our family's regular commuting and weekend adventures.

What sets Urban Arrow apart is their commitment to providing top-notch accessories that are simply unavailable for other brands. From the spacious cargo area to the innovative child seats and protective covers, every accessory is thoughtfully designed to enhance the biking experience. This attention to detail and functionality shows that Urban Arrow genuinely understands the needs of their customers.

Their customer support is also worth mentioning. Any questions or issues I've had were addressed promptly and professionally, ensuring a smooth and satisfying ownership experience.

If you're in the market for a family bike that combines quality, versatility, and excellent customer support, look no further than Urban Arrow. Highly recommended!

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

everyday a smile

We are very happy with our Urban Arrow - we use it every day, our twins love it and it makes our everyday lives a lot easier.
Everytime we ride it, our "Urbi" creates a smile at our childrens' faces. They have so much joy and fun, that this alone would qualify as a reason for purchasing it again.
The bike is of excellent quality, reliable (no repairs), resilient (shopping), very robust (children) and replaces a car. It is still easy to steer and has a good grip on the road.
We have been using it not for over a year now, and I would not trade it back for a world.

August 8, 2024
Unprompted review
Rated 4 out of 5 stars

Great bike, very expensive accessories

I love our Urban Arrow, especially the fact that it’s compatible with an infant car seat! We don’t own a car, so this is our car and it does a great job!
What I don’t love: accessories are insanely expensive and some parts don’t seem to be of the highest quality (for example integrated lock and rubber stopper on the stand)

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

Bad service

Bad service. You wait minimum 12 weeks for a bike you pay 7500 Euros for.

August 8, 2024
Urban Arrow logo

Reply from Urban Arrow

Dear JP,
We want you to know that we value your feedback, and we are actively taking it into account to improve our products and service. If you ever have any questions or need assistance, let us know.
Team Urban Arrow

Rated 5 out of 5 stars

Easily the best purchase our family has…

Easily the best purchase our family has made was a family cargo line bike. So many great memories biking to the neighborhood pool, library, parks, or taking the kids to school each day. It’s made my commute to work so much better and drastically decreased the amount that we need to use our car for a little trips and things like groceries. Highly recommend.

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

A life changing product

A life changing product. There are very few tasks you can't accomplish with this bike. It's my daycare drop off, beach equipment, Costco shipping transportation machine.

August 8, 2024
Unprompted review
Rated 4 out of 5 stars

New bakfiets

I have a urban arrow bakfiets. Everything is good and perfect. My children loves it!

I get a free rain cover from the bakfiets purchase. I applied for it but the DHL delivery sent to the wrong address. I complained to urban arrow customer service. The responses are quite slow to get a solution and I’m still waiting for the new rain cover… for this I give 4 star instead of 5.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Preschool drop off trips

I cycle my 2 daughters to pre-school everyday in our UA Family cargo bike and their squeals of excitement as we cycle almost makes the screaming getting them out the door bearable ;)
My youngest (1) is still in her Maxi-cosi car seat and the adaptor is a dream…. If I could just stop her older sister (3) tickling her feet.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

They buy reviews

They buy reviews. I got an email saying “ Win an Urban Arrow Suncover ☀️ Write a review for a chance to win!”

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

reliable bike

I have the anniversary version. I carry daily my three children to various activities...agreeable to drive, high quality. It replaces our second car and is way more fun!

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

My Favorities

I've tested dozens of cargo bikes and Urban Arrow Family and Cargo L/XL are still my favorities. Perfectly designed steering and good balance makes you safe in any conditions. They also keep quality and invest a lot effort in development. Fully recommended.

August 8, 2024
Unprompted review
Rated 4 out of 5 stars

Offers impressive power and speed

Offers impressive power and speed, making it a thrilling ride, even on steep roads with children on board. It can be a bit challenging to get started and to balance for smaller riders like myself. Children absolutely love it.

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Loving our Urban Arrow

After 2 months of owning our Urban Arrow we are still very excited everytime we ride it. Perfect for active families with children. Great quality for a fair price. :)

August 7, 2024
Unprompted review
Rated 3 out of 5 stars

the bike is fine even great for…

the bike is fine even great for transporting 3 kids. the raincover, however, is not worth the money. only a few months after installation, the cover was ripped. it was exchanged two more times and each time it ripped only 2-3 months after. i then contacted urban arrow as the seller was not keen on exchanging again (understandable) but urban arrow ihnored my request and pushed me back to the seller. this is obviously a design mistake, that should be covered by urban arrow.

August 7, 2024
Unprompted review
Urban Arrow logo

Reply from Urban Arrow

Dear TG,
A big thank you for your review! We're delighted to hear you're enjoying happy Urban Arrow rides with your 3 kids. We want you to know that we value your feedback, and we are actively taking it into account to improve our products and service.
Team Urban Arrow

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