UrbanClap Reviews 

189
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, most reviewers were let down by their experience overall. People frequently encountered frustrating scheduling delays, automatic rescheduling without prior consent, and completely unfulfilled bookings across multiple attempts. Customers reported that service providers often arrived significantly late, failed to show up entirely, or left assigned jobs incomplete. Some reviewers were not happy with the unprofessional behavior exhibited by the staff and the exceptionally poor quality of work delivered. Consumers also noted that communicating with customer support was extremely difficult due to unhelpful virtual assistants and unresponsive agents. Additionally, people mentioned experiencing unexpected technical complications and extra charges following the service visits.

What people talk about most

Service

Users describe negative interactions with service, highlighting widespread issues with unfulfilled... See more

Staff

Consumers find staff to be negative, noting widespread unprofessionalism, poor training, and rude behavior.... See more

Customer service

Customers had negative experiences with customer_service, frequently highlighting frustration with... See more

Booking process

Reviewers highlight negative aspects of booking_process, expressing profound disappointment with how... See more

Product

Customers consistently note negative experiences with product quality and performance issues. For instance,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible experience. Bunch of un trained people. You will have the worst nightmares of your life if you get your work done from this company. This company should he closed. Unprofessional staff, don’t... See more

Rated 1 out of 5 stars

The person came for cleaning kitchen. Took the pics n said to get liquid n come back. He never came back. N cancelled the cleaning. Bad Service. Unprofessional team.

Rated 1 out of 5 stars

Highly disappointed with Urban Company services. They charged me for the cleaning in advance and then the professional came for few mins & left giving an excuse without completing the service. No one... See more

Rated 1 out of 5 stars

The professionals are very nonprofessional. They take the money but do not finish the job saying that they will come the next day to finish it and when we complain to the Urban Company, all they do is... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

189 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.2

All reviews

(189)

157 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrific paint job experience - Fraud company

I signed up for paint job and was assured 2 labourers, and complete house will be protected including all furniture and flooring.

Only 1 labourer turned up, saying second is busy.
Horrible maskin job done - no protection on furniture and no protection on floor. Says I will clean it.
Uses thin paint, when pointed out - says it will look ok once the paint has dried
Does not clean any part of the house

Second day
Again only 1 labourer - says second labourer wants holiday because of Sunday
Does not clean home
Old wall marks still visible from the thin layer paint, and he says i will do a touch up - can you believe it??? Touch up for a new job just done?

I stop work and try to call Urban Company

Tried calling person who took my order
No answer

Tried calling support
No answer

Send email
No answer

No resolution for 3 days
My money is gone - house is in horrible mess - and no job done and Urban Company not willing to provide resolution or issue refund.

They are a fraud company.
Do not do business with them !!!

February 9, 2021
Unprompted review
Rated 1 out of 5 stars

Harassment via SMS

They never had permission to use my phone number for marketing purposes in the first place. When I texted back and asked them to stop, they seriously replied: "Nope."

December 3, 2020
Unprompted review
Show reviews in all languages. (189 reviews)

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