Urban Splash Reviews 

317
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, responsive, and approachable throughout the entire moving process from start to finish. Many consumers highlight that property viewings and handovers are handled efficiently, ensuring a seamless and well-supported transition into their new homes. However, some people mentioned that general communication from certain team members could occasionally be slow and inconsistent. Reviewers also noted frustrating delays regarding maintenance requests, alongside difficulties in receiving timely replies to emails and phone calls. Some tenants reported instances where property management was unresponsive to inquiries about administrative issues or inspections.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful and responsive service... See more

Service

Reviewers mention positive feedback about service, noting that the moving process is swift, efficient, and... See more

Customer service

Consumers find customer service to be positive, highlighting consistently helpful, professional, and... See more

User experience

Customers had positive experiences with user_experience, describing the move-in process as smooth, swift, and... See more

Response time

Reviewers highlight positive aspects of response_time, frequently praising staff members for being quick to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The move-in experience is smooth and swift. We appreciate that the property was tailored to our preference as we were given new furniture to choose from. Dom was very responsive and answered all our q... See more

Company replied

Rated 5 out of 5 stars

As first time renters / moving into your first home can be really overwhelming but Dom was amazing and has been so helpful! Always responsive and never a silly question. Dom has made our experience so... See more

Company replied

Rated 5 out of 5 stars

We have been a tenant of the Boatshed since January 26 and have had a fantastic experience. The handover process was really easy, lots of information and hand holding. Particular thanks to Lindsay who... See more

Company replied


Company details

  1. Architecture Firm

Written by the company

Urban Splash is a British company which regenerates decaying industrial warehouses, mills, Victorian terraced houses and other buildings.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

317 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(317)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Definitely recommend

It’s been a pleasant and stress free experience just want to say a big thank you to Dom who has been there for me every step of the way I would definitely recommend urban splash ask for Dom and you will have no trouble at all :)

October 9, 2023
Unprompted review
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Reply from Urban Splash

Thanks for your feedback Ash - we will be sure to share this with Dom.

Rated 5 out of 5 stars

Great company to manage our building

Great company to manage our building! They do lots of fun events and the staff are so approachable. 10/10!

September 27, 2023
Unprompted review
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Reply from Urban Splash

Thanks for your feedback, we will certainly pass this to the team on site. Rachel

Rated 5 out of 5 stars

Working at the Boatshed!…

I have been working at the Boatshed since the start of summer, since working here the amount of events that have been provided for our staff has been incredible! When the suns shining there's a pingpong table on site, free pizza events, coffee mornings within their newly refurbished hub! Everyone here is in a big community and the complex itself is really spacious and really nice. Definitely would recommend any company to come and join working here onsite.

September 28, 2023
Unprompted review
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Reply from Urban Splash

Courtney, thanks for your kind words, we will certainly feed these back to the team. Rachel

Rated 5 out of 5 stars

Exceptional Experience

I had (and am having) a very positive experience with Urban Splash. I initially contacted US for a flat which was taken. However, I was lucky enough to have Dom McCrory on the case who didn't hesitate in assisting me until I found the flat that was right for me. Dom was available to answer queries efficiently and effectively and I am really grateful as he has gone above and beyond my expectations -not only with the excellent service, but with a great attitude to top it up!

September 23, 2023
Unprompted review
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Reply from Urban Splash

Thanks for your feedback we will be sure to share this with Dom, Rachel

Rated 5 out of 5 stars

Excellent from start to finish

From the first visit the feeling was one of welcoming and being part of "Boatshed family". The facility itself is amazing and the Host even more so. The level of information provided was fantastic and looking forward to spending time within the facility and Host.

September 14, 2023
Unprompted review
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Reply from Urban Splash

Hi Kerry
Thanks for your review, we will be sure to pass your comments to Lindsay.
Rachel

Rated 5 out of 5 stars

Renting through Urban Spladh

I have been renting through Urban Splash for a few years now and it’s been a pleasure.
Any problems I have had have been dealt with swiftly.
Great customer service from start to finish.

August 5, 2023
Unprompted review
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Reply from Urban Splash

Thanks for your feedback Paul, great to hear you have had a good experience. Rachel

Rated 5 out of 5 stars

Saxton - Leeds

I needed a place in Leeds quickly and Urban Splash were really responsive. They set me up with an apartment and application. The application processes was slowed down by some external factors but my agent Dom fought hard to get the place secured and everything ran smoothly from there. Dom was always at the other end of the phone to answer any questions and has taken care of everything. A really easy process moving with Urban.

August 5, 2023
Unprompted review
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Reply from Urban Splash

Hi Sophie, thanks for your review, we will be share to pass your feedback to Dom. Rachel

Rated 5 out of 5 stars

Brilliant

Our experience with boatshed was brilliant. Lindz has been excellent.

August 4, 2023
Unprompted review
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Reply from Urban Splash

Hi Joe, thanks for your feedback we will be sure to pass this to Lindsay, thanks Rachel

Rated 5 out of 5 stars

Boat Shed - Salford Quays

Boat Shed is a visually appealing and unique work space with various sized offices to suit all purposes.

I would immediately recommend to any Business owner; amazing location with great local amenities. Building facilities soar above standard and having access to the Boat Shed “community” is a bonus - I could go on but I say come and see for yourself if you are looking for a new space.

Once we viewed, we knew we had found exactly what we had been looking for. The handover was smooth and considered and we immediately felt welcome.

If you are interested, speak to Lindsay the Boat Shed Host and you can’t go wrong. She is approachable, extremely helpful and knowledgeable, going above and beyond for the tenants - which really does make all the difference between Boat Shed and other spaces in the area.

Her excellent customer service paired with the aesthetics and unique nature of Boat Shed is a credit to Urban Splash.

June 21, 2023
Unprompted review
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Reply from Urban Splash

Thank you so much for your feedback this is great to hear and we will be certain to pass your comments to Lindsay! Regards Rachel

Rated 5 out of 5 stars

Saxton - Leeds

I’ve just moved out of Saxton after 2 and a half great years. The grounds, flat and people were lovely and there was such a good community. I never had to wait too long with maintenance, and Richard was exceptional as always. Dom has been fab from start to finish and always put my mind at ease with any worries I had. Thank you! 😊

July 31, 2023
Unprompted review
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Reply from Urban Splash

HI Lucy, great to hear you enjoyed your time at Saxton - we will certainly pass on your comments to Dom and the team. Thanks Rachel

Rated 5 out of 5 stars

Awesome collaboration and result on maintenance issue

Urban Splash is our landlord in Park Hill. Recently, there was a leak issue in our bathroom with water being leaking in the commercial unit below us. They have been in regular communication with us through email and phone, arranging all technician visits and fixings required. There were absolutely friendly and considerate. Technicians delivered a wonderful work, not hesitating to do more than initial evaluation instructed, to ensure long-term solutions and high quality.

July 18, 2023
Unprompted review
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Reply from Urban Splash

Hi Asimina, many thanks for your review, its great to hear we sorted your issue and I will pass you feedback to our residential team. Rachel

Rated 4 out of 5 stars

Urban splash have been very helpful…

Urban splash have been very helpful about our new flat at Saxton. Whenever we had any queries about potential issues, we could message Dom who was fantastic at helping us resolve any of our problems, this includes general queries about the property, showing us around, alongside other concerns we have found along the way with getting a new flat. Could not recommend him enough!

July 14, 2023
Unprompted review
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Reply from Urban Splash

Hi Imogen - thanks for your feedback ,we will be sure o pass your comments on to Dom. Rachel

Rated 5 out of 5 stars

I’m really happy to receive your…

I’m really happy to receive your services . Special thanks to Dom@ urbansplash who helped me to arrange this flat for me.
He is really good and helpful and done everything in an organised manner….. Thank for giving the opportunity to gave thanks

July 19, 2023
Unprompted review
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Reply from Urban Splash

Hi Ammu, many thanks for your feedback, we will be sure to pass your comments on to Dom. Rachel

Rated 5 out of 5 stars

Boat Shed

Our small organisation have recently moved from our usual Serviced offices and the transition has been a smooth one thanks to our host Lindsay. The service has been impeccable from the point of inquiry up to actually moving in to the office. Everyone I've dealt with has been super helpful and friendly. Nothing seems like a huge task when every query has been dealt with by Lindsay very thoroughly - thank you!

July 18, 2023
Unprompted review
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Reply from Urban Splash

HI Faz, thanks for the feedback, we will be sure to pass your feedback on to Lindsay. Rachel

Rated 5 out of 5 stars

We really enjoyed our time at Saxton

We really enjoyed our time at Saxton. Not only the apartament was great with a lot of amenities and lovelybcommunity spaces and garden but also Urban Splash team was brilliant. I would like to especially thank Dom, he was very helpful and kind. Dom had helped us with moving process making it very smooth and also assisted with moving out process making it all stress free. Thank you!

July 18, 2023
Unprompted review
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Reply from Urban Splash

Hi Dominika, thank you for your feedback, we will be certain to pass this on to Dom and the team, Rachel

Rated 5 out of 5 stars

12 years a happy tenant

I have been a commercial tenant at Mersey House on the Urban Splash Matchworks site in Liverpool for over 12 years. I recently had reason to speak to them - through Maria Katsarou - about rents and parking. Throughout the process Maria was professional, prompt and really listened to me - which isn't always the case sometimes with large property companies I would think . The estate is managed effectively - the building is well maintained, the landscaping is attended to regularly and the newly appointed Estate Manager Marc Allen is very visible. I am so happy with the experience I've had that I've just signed a new 3 year lease. Happy Tenant.

June 19, 2023
Unprompted review
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Reply from Urban Splash

Hi Rob - thanks so much for feedback, we will certainly pass on your comments to Maria and the team. Rachel

Rated 5 out of 5 stars

Had to change my bed for some reasons

Had to change my bed for some reasons, contacted Mary and she organised everything for me, big thank you to her and Urbansplash. Great service

June 14, 2023
Unprompted review
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Reply from Urban Splash

Morning Bader - thank you so much for your review we will pass on your feedback to Mary, Rachel

Rated 5 out of 5 stars

Urban Splash as a company are always at…

Urban Splash as a company are always at hand to help, especially Mary Donnelly. First class service and always helpful.

June 12, 2023
Unprompted review
Urban Splash logo

Reply from Urban Splash

Hi Debbie, thanks for you're feedback we will be sure to pass this on to Mary, Rachel

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