UrbanStems Reviews 1,060

Start to finish this was a great experience. I had received a gorgeous floral arrangement and unfortunately there wasn’t a card in it so I had no idea who sent it. I immediately contacted UrbanStems and they helped solve the issue immediately. I worked with Erika to solve the mystery and she was wonderful. And the floral bouquet that I received was stunning! I will definitely use this company myself going forward.

Hello,

I sent my mother flowers for her birthday and the quality was poor. I reached out immediately for resolution, and I was pleasantly surprised by the quick, friendly response, followed with a timely resolution. Within in an hour, I had a response and resolution plan from Erika: there will be new flowers arriving within 48 hours. Assuming the new bouquet is much better quality (TBD), I have to say that I anticipate my satisfaction level being 10 out of 10. Things happen, but when it does, it's all about the response, and I think Erika did an outstanding job resolving the issue. Thanks!

Angel made it easy to update my order once I realized an error. He didn't dismiss the request, but came up with a thoughtful and considerate way to address it. Very grateful for his help today!

Great flowers and Erika gave great customer service.

Been using Urban Stems for years and this was the first time I needed a quick change to the delivery time. Kathy was on it in minutes after I submitted the request! Thank you team!

Renelyn was very helpful, and respectful
Answered my inquiry quickly
And the flowers are beautiful

Kathy was super quick to help me change my date of delivery, very helpful!

Johanna was a joy to work with. Smooth, and very fast!

Laira was great!

Had a quick change/needed to confirm a change with my order. Reached out and was put in touch with Imelda who immediately resolved my concern. Excellent customer service.

Received wilted flowers but got wonderful customer service help from Laira!

Erika was terrific. Great customer service. Looking forward to the shipment she assisted me with.

I was ordering flowers for special family member. So many beautiful and unusual choices! Perfect colors and I added a beautiful vase. I placed my order but accidentally forgot to use my first time user discount. I contacted customer service and Laira quickly helped me. She was very prompt with the information she needed and then processed the credit to my account within an hour of my request! So kind and friendly.

Renelyn helped me with an issue in a quick and helpful manner. Will do business here again.

Beautiful Flowers and Gifts and their customer service, especially Erika was so helpful.

The flowers are beautiful. Customer service is great. I made a mistake on the order and Laura took care of it and fixed the problem.

Laira handled my concern thoroughly and professionally!

Kathy in customer care went ABOVE & BEYOND any expectations a client could EVER hope for.... Provided a totally unexpected (un-requested) "solution" to an issue that has made me a customer for life.

This is my third time ordering, and I’m really happy with the service. Their customer support also responded to my inquiry very quickly.

My daughter-in-law opened the box while we were on FaceTime. They were exactly as shown on the website. And a GREAT deal getting a bonus bunch. And best of all, I saw her 2 weeks later, and she still had some of the flowers in a vase, looking lovely. She could not believe how long they had lasted. This is totally refreshing for ordering flowers online. Thank you - and thank you to Laira for my online help too.