UrbanStems Reviews 1,052

Urban Stems has been fantastic to work with! The arrangement I chose was simple, natural, beautiful. I had a question for customer service after I placed the order and Imelda was great! Prompt, helpful, and kind -- you can't ask for more!

I ordered flowers and 3 add ons. The flowers arrived, The other things did not. I made my complaint and new flowers and my items were all delivered the next day. Carol was very helpful!

Erika was responsive and very customer focused. She was able to offer an option that was very kind and thoughtful. I will definitely order from UrbanStems again for the way Erika was able to help me!

Renelyn was incredibly helpful!! Quick, professional and made sure I had all the info I needed. Even followed with an email to make sure. Thanks Renelyn!!

Angel was a big help!! I was rushing to get an order in, and the shipping address defaulted to my address instead of the recipient’s. Within 10 mins, Angel made the adjustment!

Laira made it super easy to correct my order when I made a mistake - streamlined 2 cancelations in one request and processed immediately so I felt comfortable in placing the corrected orders right away.

I contacted Urban Stems and was very happy with the service provided by Carol in their Customer Service Department. She resolved my issues quickly and efficiently. Thank you Carol!

Thank you Jhoanna for correcting my mistake and communicating updates quickly and professionally. I panicked when I realized the delivery address was incorrect, but you corrected immediately and made the experience painless for me! With gratitude, Kelly

Laira kindly responded immediately to my request after making a mistake with my flower arrangement order. She corrected it and left me feeling great about working with UrbanStems.

Sadly, the vase was broken in transit, but the customer service with Erika refunding the cost of the vase was fast and easy.

Renelyn was awesome!

Lucille was so helpful and prompt with her response to my inquiry!

Start to finish this was a great experience. I had received a gorgeous floral arrangement and unfortunately there wasn’t a card in it so I had no idea who sent it. I immediately contacted UrbanStems and they helped solve the issue immediately. I worked with Erika to solve the mystery and she was wonderful. And the floral bouquet that I received was stunning! I will definitely use this company myself going forward.

Hello,

I sent my mother flowers for her birthday and the quality was poor. I reached out immediately for resolution, and I was pleasantly surprised by the quick, friendly response, followed with a timely resolution. Within in an hour, I had a response and resolution plan from Erika: there will be new flowers arriving within 48 hours. Assuming the new bouquet is much better quality (TBD), I have to say that I anticipate my satisfaction level being 10 out of 10. Things happen, but when it does, it's all about the response, and I think Erika did an outstanding job resolving the issue. Thanks!

Angel made it easy to update my order once I realized an error. He didn't dismiss the request, but came up with a thoughtful and considerate way to address it. Very grateful for his help today!

Great flowers and Erika gave great customer service.

Been using Urban Stems for years and this was the first time I needed a quick change to the delivery time. Kathy was on it in minutes after I submitted the request! Thank you team!

Renelyn was very helpful, and respectful
Answered my inquiry quickly
And the flowers are beautiful

Kathy was super quick to help me change my date of delivery, very helpful!

Johanna was a joy to work with. Smooth, and very fast!